So I preordered 2 Iphone 6+ phones on the 12th. One came on the 19th, and one was backordered and shipped last week. It was shipped FedEx Ground with a delivery date on 9/30. It didn't come on the 30th but after talking to another local FedEx Express driver, he said the Ground driver was delayed and it would come the next day. After it didn't come on the 1st, I called FedEx. After speaking to several people in their Customer Service Dept and at the local distribution center, they have come to the conclusion that the package was stolen. Talked to them today and they said another package from Verizon was stolen yesterday from the same truck. They are reviewing the security footage and all that stuff. Called Verizon, got a refund and a new phone ordered but now it is estimated to be delivered 10/31. So my question is, what, if anything, would you expect from FedEx other than an "I'm sorry" (which I still haven't gotten) from them? I talked to the local distribution center and asked about getting the new phone paid for as well. They told me they couldn't locally but I could talk to a manager in their customer service department. What would you do in this situation? I know legally they don't have to do anything else, but because of their employee with sticky fingers, I've got to wait another 4-5 weeks.