iPhone 6 unable to connect to apps

Discussion in 'iPhone' started by grsamuels, Mar 27, 2017.

  1. grsamuels macrumors newbie

    Joined:
    Mar 27, 2017
    #1
    Yesterday, my iPhone was disconnected from all apps, including WiFi and iTunes. When I try to log into my apps (Gmail, WiFi, iTunes, Facebook) it says my password is wrong, even though it is the correct password in each instance. It is an iPhone 6 and the storage is pretty much full, about ~200 MB free space. My OS is up to date - 10.2.1 Any ideas what is going on and how to fix?
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    What do you mean you disconnected from the WiFi app? As in you have no internet/data connection?
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #3
    You probably have answered you own question.
    If your storage is maxed out then your device will run like crap and give you many errors.
    You wont be able to receive emails or messages and run apps since there's no storage available.
    Start deleting and cleaning up.
    Settings/general/storage & icloud usage,manage storage and from there see what is taking it most of the space and remove.
     
  4. grsamuels thread starter macrumors newbie

    Joined:
    Mar 27, 2017
    #4
    What I mean is is that I was prompted to log into my home wifi and when I logged in using my credentials, it said my password is wrong, but I know I used the correct password. This also goes for any app like Facebook, Gmail etc. Can log in using the correct credentials.
     
  5. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #5
    But you have a data connection (basically through your mobile service)?

    Have you tried resetting network settings if not all settings?
     
  6. grsamuels thread starter macrumors newbie

    Joined:
    Mar 27, 2017
    #6
    Thank you for your reply. I will try this route!

    Hi C DM,

    Yes I have a data connection through my mobile service (Verizon).

    I rarely use iTunes to manage the phone, so I connected to iTunes and received this error: "iTunes could not connect to this iPhone. An unknown error occurred (0xE8000015)"

    Then, after Googling that error, I found this thread with many users having the same symptoms as me:

    https://discussions.apple.com/thread/7810224?start=0&tstart=0

    This is promising. Now I am following these directions: https://discussions.apple.com/thread/6091113

    and am running iPhone Recovery Mode in iTunes as we speak.
     
  7. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    When you get past this, if you can, you need to get rid of anything you do not have to keep. You phone needs some space to operate well. When it get low on storage all kind of horrible things can happen. I would be backing up
     
  8. grsamuels thread starter macrumors newbie

    Joined:
    Mar 27, 2017
    #8

    I thought I was in the clear after doing a restore, everything was fine for a while, it was taking my credentials, wifi was working, itunes was working. Then it started asking me for my itunes and icloud password repeatedly again. Arg... When things were back to normal, I tried to run backups in itunes multiple times but they kept getting interrupted with an error: "itunes could not backup the iphone because an error occurred"
     
  9. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    Sounds like the OS is getting corrupted due to lack of storage.

    Does not sound good. You might be out of luck.

    IF you could just delete some apps and videos so you could see if the storage is the problem.
     
  10. grsamuels thread starter macrumors newbie

    Joined:
    Mar 27, 2017
    #10

    I don't think storage is a problem at this point. After deleting apps and things, I have 3.33 GB Available, and still having this problem of not being able to connect to iTunes/iCloud... any ideas?
     
  11. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #11
    Did you restore from a backup or did you do a fresh installation as a new phone?
     
  12. Newtons Apple, Mar 27, 2017
    Last edited: Mar 27, 2017

    Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #12
    Restore as new is your last hope
     
  13. grsamuels thread starter macrumors newbie

    Joined:
    Mar 27, 2017
    #13
    I followed these steps here: https://discussions.apple.com/thread/6091113

    and chose the restore option... since I didn't have a backup on my computer yet I don't think I did restore with backup. Next I will try to restore as new like Newtons Apple suggests...
     
  14. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #14
    Nice, I think an iTunes restore is in order for you.
    It will eliminate lots of issues if you can setup as new and not from backup would be even better to avoid any bugs that might carry over again to the new install.
    --- Post Merged, Mar 27, 2017 ---
    Storage is a big problem, if you let it get that bad where its maxed out even after you delete things and make room the iOS is already corrupt and cannot repair itself without an itunes restore.
    In the future try not to let it fill up to the max like that or you'll have the same issues.
     
  15. grsamuels thread starter macrumors newbie

    Joined:
    Mar 27, 2017
    #15
    Excellent, thank you Applejuiced. I'll give that a whirl!

     

Share This Page