Iphone 6s Dead Pixel!

mich070

macrumors regular
Original poster
Oct 22, 2013
153
19
Hey guys! I bought one month ago a brand new iPhone 6s 64gb Grey at my local operator in Luxembourg. Yesterday, it turn out that it has (in my opinion) a dead Pixel... Well I am not really sure about this, however I do believe that it is one, and I will also attach a picture to this post. I was writing with Apple Support and the advice they gave me, since I abroad and unfortunately I cannot turn to my mobile operator to a premium reseller in Hungary where they can take care of it there since it is under warranty.
I got to the premium reseller and they told me to leave there the phome, since they mostr likely think that is is dust, they will open the phone and will see what the problem is.
Did any of you ever have this problem? What do you think is the best solution for it..
[doublepost=1461844618][/doublepost]Top left corner of the screen. Sorry guys, in case nobody directly sees it.
 

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geoff5093

macrumors 68020
Sep 16, 2014
2,221
2,539
Dover, NH
Hard to tell from the photo, it looks like it could be rounded so maybe it is dust/dirt? In either case, I wouldn't worry about it personally, I doubt they'd exchange it for just 1 bad pixel.
 

Stacked

macrumors regular
Oct 9, 2012
167
46
Yea if its a 6s and its the upper left its more than likely dust. I've had 2 phone and 1 screen replacement for the same issue. It always crops up after 2-3 months and less if you use your phone in a dusty environment or drop it in a lint filled pocket.

If you turn your phone screen brightness to max, switch the mute toggle to on and go in a dark room you'll see light leakage from the switch, which I suspect is where the dust is entering from. I've learned to live with it now to be honest:(
 
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mich070

macrumors regular
Original poster
Oct 22, 2013
153
19
Yea if its a 6s and its the upper left its more than likely dust. I've had 2 phone and 1 screen replacement for the same issue. It always crops up after 2-3 months and less if you use your phone in a dusty environment or drop it in a lint filled pocket.

If you turn your phone screen brightness to max, switch the mute toggle to on and go in a dark room you'll see light leakage from the switch, which I suspect is where the dust is entering from. I've learned to live with it now to be honest:(
Oh damn that's quite annoying :(.... To be honest this time, I would like to get my phone replaced since my battery life is really not the best. I don't know why, first the battery then this dead pixel/dust. it s the first time that I am not at all satisfied with a brand new product. Why I really don't know. To be honest, I don t want them to replace my screen, I just would like to get the phone replaced to see if it makes a change with the battery and this dust/dead pixel.
 

Stacked

macrumors regular
Oct 9, 2012
167
46
Oh damn that's quite annoying :(.... To be honest this time, I would like to get my phone replaced since my battery life is really not the best. I don't know why, first the battery then this dead pixel/dust. it s the first time that I am not at all satisfied with a brand new product. Why I really don't know. To be honest, I don t want them to replace my screen, I just would like to get the phone replaced to see if it makes a change with the battery and this dust/dead pixel.
I believe the internal requirements for screen replacements when it comes to iPhones is 1 dead pixel. I know Macbooks need to have about 3 to qualify under warranty. For what its worth you can always go and see what they say.

Apple always ops for a screen replacement first but if the new screen fails display calibration they usually just give you a new (refurbished) phone.
 

Ugi

macrumors regular
Mar 15, 2016
124
51
10-12iphone replacements later even with an upgrade to 6s plus for free, I never had a 6s without any display issues. Dust, dead pixels and yellow tint
 

mich070

macrumors regular
Original poster
Oct 22, 2013
153
19
No ****ing way guys :(... that is so ****ing annoying. I was really planning this time to have a phone for a longer period because of the inside specs....
 

Ugi

macrumors regular
Mar 15, 2016
124
51
That's what I also hoped and bought it straight and not via contract. I returned the phone after 4 months and ordered the se.m
 

mich070

macrumors regular
Original poster
Oct 22, 2013
153
19
It is funny because i was thinking the same about getting instead the SE..
 
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BeeGood

macrumors 68000
Sep 15, 2013
1,804
5,148
Lot 23E. Somewhere in Georgia.
No ****ing way guys :(... that is so ****ing annoying. I was really planning this time to have a phone for a longer period because of the inside specs....
If you can afford to be without your phone for a few days, you can mail it to them for repair. They cover shipping and since this is a defect, the repair would be free.

I doubt they would completely replace the phone for you.
 

Ugi

macrumors regular
Mar 15, 2016
124
51
They do replace the phone, like a dozen times but the issue is not getting solved by that
 

Ugi

macrumors regular
Mar 15, 2016
124
51
If you take it into the Apple store it is their choice and not yours. They can very likely replace the screen rather than the entire phone.
Dude I've been through it, if you demand your phone to be replaced due to this issue you get a replacement. You just need to know how to talk with the geniuses. I'm not saying be harsh or anything, just talk.

I received three sealed 6s and 2 sealed 6s+ after my first replacement phones and finally a full refund.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,218
Jacksonville, Florida
Dude I've been through it, if you demand your phone to be replaced due to this issue you get a replacement. You just need to know how to talk with the geniuses. I'm not saying be harsh or anything, just talk.

I received three sealed 6s and 2 sealed 6s+ after my first replacement phones and finally a full refund.
DUDE.:p

Sometime demanding does not get your way. The do not HAVE to give you another phone and can elect to repair it unless it was new.
 

mich070

macrumors regular
Original poster
Oct 22, 2013
153
19
If you can afford to be without your phone for a few days, you can mail it to them for repair. They cover shipping and since this is a defect, the repair would be free.

I was actually in a couple of call with a Senior Advisor of Apple, and unfortunately he did not say anything about this option. He was all the time just telling me to go to an Authorized Service Provider, however they were not really serving we in a sympathetic way. I was planning to go back to my country and send it in through my operator. However it would be great to have this option, to send it in directly to Apple and get some help. But they were not really flexible unfortunately

I doubt they would completely replace the phone for you.
Nope, i doubt it also to be honest. they just said that they would just replace the screen.

They do replace the phone, like a dozen times but the issue is not getting solved by that
Unfortunately they do not provide this option. I had a long talk with them about this.

If you take it into the Apple store it is their choice and not yours. They can very likely replace the screen rather than the entire phone.
I completely agree.

Dude I've been through it, if you demand your phone to be replaced due to this issue you get a replacement. You just need to know how to talk with the geniuses. I'm not saying be harsh or anything, just talk.

I received three sealed 6s and 2 sealed 6s+ after my first replacement phones and finally a full refund.
How did you solve this like this? My phone is one month old and they really don't want to replace my phone. If find it quite a shame, because it is brand new and after some weeks it is already facing problems.
 
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