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iPhone 6S Dodgy Display
- Thread starter chumps52
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It's kinda cool, similar to the Blackberry Storm!
Exactly, take it back and ask for a free case because this shouldn't happen, especially on a iPhone 6S.
I noticed you're lying the phone flat on its back without any case. You probably have your camera lifting the top right of the phone higher than the left.. The sound from your video sounds like it's made by the aluminum when the camera lays flat and when the top left hits the table as you depress it.. Please let me know if my observation was wrong. Does the screen flex in and out btw?
That was for ease of recording sorry, I first noticed when holding it in my hand. And it does appear that the screen flexed slightly.
So I went to my local Apple Store, no appointment needed. Spoke to one of the store staff who fetched a manager to authorise the replacement (like for like model).
However he then basically interrogated me regarding what I had done to the phone. He stated that the phone "must have been opened" (as in pulling the screen off after removing any screws etc.), and didn't seem to believe me entirely when I told him that I had no clue how to open the phone even if I wanted to.
He just continued on, adamant that the phone had indeed been opened up, and that it must have happened after the phone was sold as "they are sealed in cellophane for quality control as soon as they leave the warehouse".
I didn't really know what to say, I just was standing there in shock that he was practically saying I was lying and that I had opened up the phone etc.
Anyway, end result is that they replaced the phone and, so far, this one appears fine.
However he then basically interrogated me regarding what I had done to the phone. He stated that the phone "must have been opened" (as in pulling the screen off after removing any screws etc.), and didn't seem to believe me entirely when I told him that I had no clue how to open the phone even if I wanted to.
He just continued on, adamant that the phone had indeed been opened up, and that it must have happened after the phone was sold as "they are sealed in cellophane for quality control as soon as they leave the warehouse".
I didn't really know what to say, I just was standing there in shock that he was practically saying I was lying and that I had opened up the phone etc.
Anyway, end result is that they replaced the phone and, so far, this one appears fine.
That's odd. Managers are unusually nice. Either wait for a post appointment survey or complain to Apple customer service. Apple takes rudeness by employees seriously.
Yeah, I'll probably call as not sure if I'll get a survey as it was just a drop into the store thing, not booked online or anything.
It genuinely sounded as though he didn't believe me. Although he never said "you must have opened it", even after I said I hadn't opened it he still continued stating that it had indeed been opened, and strongly implied it must have happened during the period I had the phone in my possession as "they seal them for quality control".
I mean clearly it must've just been a manufacturing defect; I'm not stupid enough to try and open up a £619 phone I had only just purchased
Great to hear that you got your phone exchanged.
I would definitely consider writing in to customer service for that unpleasant exchange with the manager. Fact of the matter is, even if the phone was opened, it should close back up perfectly so there's no need for any baseless accusation.
I would definitely consider writing in to customer service for that unpleasant exchange with the manager. Fact of the matter is, even if the phone was opened, it should close back up perfectly so there's no need for any baseless accusation.
Yeah definitely will do. I'm planning on calling relatively soon and I'll post back when done.
Write an email to Tim Cook! You're guaranteed a response from one of his henchmen.
You might not get replies, but I know for a fact from personal experience that he does read them.
dL
Because I get follow-up's from the feedback I sent to him. He doesn't reply me personally, but he directs it to the right person.
dL