iPhone 6S Dodgy Display

[AppleWes]

Write an email to Tim Cook! You're guaranteed a response from one of his henchmen.

I agree- his emails are read/filtered and reviewed for customer service issues. That store has very poor management to automatically accuse you of doing something to the phone. I would feel offended too. Also, how can they 100% prove your phone was made with no defects?

In my opinion- Even if they had other customers ruin their phones they can't jump to conclusions that everyone is the same.

 

[Olllllie]

tcook@apple.com

 

[chumps52]

Because I get follow-up's from the feedback I sent to him. He doesn't reply me personally, but he directs it to the right person.

dL

Fair enough

 

[chumps52]

I agree- his emails are read/filtered and reviewed for customer service issues. That store has very poor management to automatically accuse you of doing something to the phone. I would feel offended too. Also, how can they 100% prove your phone was made with no defects?

In my opinion- Even if they had other customers ruin their phones they can't jump to conclusions that everyone is the same.

Exactly, as I say I'm not stupid enough to pay for the mid-tier phone and less than 12 hours after I bought it try to open it up etc.

 

[chumps52]

tcook@apple.com

Done

 

[Olllllie]

Cool, let us know how it goes once you get a response!

 

[TroyBoy30]

That's disgraceful, take it back to the Apple Store and they should fix it for ya

What's disgraceful is filming video in portrait.

 

[chumps52]

Cool, let us know how it goes once you get a response!

Will do!

 

[chumps52]

What's disgraceful is filming video in portrait.

So it would have been better to film a subject that perfectly fits a vertical video frame in horizontal mode? Ok then...

 

[billinaz]

Not the first video of this same defect I have seen.

 

[chumps52]

Not the first video of this same defect I have seen.

When I went in the guy said he hadn't seen this issue before, I assume that's partly why he seemed convinced I had opened it haha

 

[mi7chy]

My iPhone 6s 64GB in Rose Gold purchased this morning.

That's a unique feature! 3D touch with feedback. You can probably fetch more money for that.

 

[chumps52]

So I received a call yesterday from the store in question but missed it, so called back at 17:30 (BST) and was told a manager would call me back at 17:30 today. Never received that call, and it's now 19:30 and the store closed 18:00...

 

[th3r3ds0x]

That's the new "Taptic" feedback

 

[TroyBoy30]

So it would have been better to film a subject that perfectly fits a vertical video frame in horizontal mode? Ok then...

 

[chumps52]

 

[lordofthereef]

First off,
I'm happy this was resolved relatively painlessly.

I've also long heard that Apple is able to tell of a phone has been opened up. I always wondered how this was possible, having opened phones myself and never noting any tamper seals or anything, but just sort of went with it.

Obviously, after this, it would seem that's not the case. I'm sure they can spot non oem parts, but simply opening? I always had my doubts.

 

[chumps52]

First off,
I'm happy this was resolved relatively painlessly.

I've also long heard that Apple is able to tell of a phone has been opened up. I always wondered how this was possible, having opened phones myself and never noting any tamper seals or anything, but just sort of went with it.

Obviously, after this, it would seem that's not the case. I'm sure they can spot non oem parts, but simply opening? I always had my doubts.

Yeah, luckily I managed to get a replacement and no sign of the original issue.
I'm not sure how they'd check if it had been opened, I've only ever opened up my 4 and that was just to replace the back. I've also heard that they can tell, but I just assumed that was only if you messed up in the process or replaced the screen (or another part) yourself.

 

[rockitdog]

What's wrong with it mate?

Ignore the troller... the video worked fine.