Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

TheTom9

macrumors member
Original poster
Apr 26, 2015
79
23
London, UK
Hi guys!

It's been a very painful week, it started out happily when I got my iPhone 6s Plus but didn't take long to find the iPhone was defective, I took it back since I bought it in London's regent st. Exchanged it - that one had chipped aluminium on the right corner right out of the box in the store -exchanged once again, the next thing I know my earphones fell out, the jack was too loose! Exchange - still loose - exhange -> open box in store try the jack with 3 employees and all agreed it's ridiculously loose - exchanged - got the new one - loose again, had steam coming out of my head and my earphones sliding out the phone when coming home but i just could not bother again. What would you guys do next? Refund? Exchange?
 
Couple of my 6S Plus did this. One I have now is very tight like the 6 Plus. Not sure what material they used but surely aren't doing well.

I say return it and wait for the next batch.
 
This is the second thread I've seen on this issue. I noticed my headphones come out of my own 6s plus a little easier than the my previous iPhone 5, but so far not enough to make me exchange it. I can understand your frustration.
 
Just going to ask... Have you absolutely eliminated the chance that it's your headphones causing the problem? Not assume, but actually tested other headphones with the same problematic phones as well? Are you headphones brand new? Are they old? Are they the ones that came with it? You don't disclose this info in the OP, so just want to check.

Once you've eliminated that possibility (I'm guessing you already have), then the problem is indeed the phones and more than likely a bad batch.

Can you try at a different store?

Just wondering, why did you take the phone if the headphone jack was faulty and the workers knew it as you did it with them? Probably exasperation and exhaustion!?!?

Definitely take it back and get it replaced though. Surely it can't happen again...
 
Agree, thanks for the reply. I also just did a health check on the phone trough apple support and it showed this:
 

Attachments

  • image.png
    image.png
    159 KB · Views: 1,380
Just going to ask... Have you absolutely eliminated the chance that it's your headphones causing the problem? Not assume, but actually tested other headphones with the same problematic phones as well? Are you headphones brand new? Are they old? Are they the ones that came with it? You don't disclose this info in the OP, so just want to check.

Once you've eliminated that possibility (I'm guessing you already have), then the problem is indeed the phones and more than likely a bad batch.

Can you try at a different store?

Just wondering, why did you take the phone if the headphone jack was faulty and the workers knew it as you did it with them? Probably exasperation and exhaustion!?!?

Definitely take it back and get it replaced though. Surely it can't happen again...[/QUOT








I have tried my friends jack before I assumed mine is loose and yea, I've had an iPhone before which never had any similar issues with the same beats headphones and yes, I've tried 3 different headphones, I even tried taking phones from three different stores (since I live right in central London) but no luck, I just gave up and kept the one that was loose...
 
My 6s Plus headphone jack is fine. You seem to have a really bad string of luck. I think I'd return it, wait a while, then go to a different store.
 
I can't live without a phone and since I traded in my 6 I have no phone now, also I can't live with headphones falling out when I'm walking. It's just a nightmare
 
It is definitely not the case that all units are affected. My earphones lock in with the usual expected amount of friction and lock. It definitely won't come out on its own. I suspect a bad batch are all together in the same store. Why not go to the Covent Garden store instead in case they have a different stock/batch. Even changing colour may help as it will be a different batch.
 
It is definitely not the case that all units are affected. My earphones lock in with the usual expected amount of friction and lock. It definitely won't come out on its own. I suspect a bad batch are all together in the same store. Why not go to the Covent Garden store instead in case they have a different stock/batch. Even changing colour may help as it will be a different batch.

Covent Garden / Regents St / Stratford city, the last one I've got from Stratford is doing ok, still looser then the 6 used to be but its fine with me as long as the headphones don't slide out.
 
Covent Garden / Regents St / Stratford city, the last one I've got from Stratford is doing ok, still looser then the 6 used to be but its fine with me as long as the headphones don't slide out.

Hope it stays okay for you then! What on odd fault to have a bad batch of headphone sockets!!
 
I JUST posted a similar topic and then saw this thread. I got my 6S Plus on Monday. I plugged headphones in for the first time yesterday and was surprised there was no "click" that I could feel or hear. There is enough tension to keep it in, but they can be tugged out pretty easily. I iPhone 6 definitely clicked and locked in place. I'm in the US, New York. So I'm not sure about any specific bad batches. This could be a lot of units, some worse than others.
 
I JUST posted a similar topic and then saw this thread. I got my 6S Plus on Monday. I plugged headphones in for the first time yesterday and was surprised there was no "click" that I could feel or hear. There is enough tension to keep it in, but they can be tugged out pretty easily. I iPhone 6 definitely clicked and locked in place. I'm in the US, New York. So I'm not sure about any specific bad batches. This could be a lot of units, some worse than others.
I've had one where the headphone would just come off the jack with no effort in trying to pull it. It was simply loose.
 
  • Like
Reactions: TheTom9
I can't live without a phone and since I traded in my 6 I have no phone now, also I can't live with headphones falling out when I'm walking. It's just a nightmare
Get a pair of bluetooth headphones, and take some oxycodone, it's free there right?
 
Use Bluetack.

Only kidding. ;)

I'd certainly be swapping the phone out - after all these things are at a premium price.
 
My 6S + also has the loose headphone jack. It doesn't fall out but definitely doesn't have the tight click in like all my previous phones. I find when I have my phone in my pocket the headphone plug will twist at the lightest touch but it doesn't just fall out.
 
Use Bluetack.

Only kidding. ;)

I'd certainly be swapping the phone out - after all these things are at a premium price.

Sales guy at the Apple Store swapped mine for a new one right away. Whenever I have one of those great Apple customer service experiences, I'm reminded of why it's worth it to me to pay a little more for iPhone.
 
I JUST posted a similar topic and then saw this thread. I got my 6S Plus on Monday. I plugged headphones in for the first time yesterday and was surprised there was no "click" that I could feel or hear. There is enough tension to keep it in, but they can be tugged out pretty easily. I iPhone 6 definitely clicked and locked in place. I'm in the US, New York. So I'm not sure about any specific bad batches. This could be a lot of units, some worse than others.



I've had one where the headphone would just come off the jack with no effort in trying to pull it. It was simply loose.





There is definitely something wrong with these phones, If it's not the the headphone jack being loose, which for me it was 98% of the time then it was the loose home button or fast battery drain aluminium chipping.... urgh. I did exchange mine for another one that had a better jack but the home b was loose so i just kept it and if it gets worst ill just get bluetooth headphones because i can see myself being old about it if it loosens even more.
 
I got my first 6S+ replaced for the loose headphone jack. All the floor models had a respectable click, so I exchanged it. The next one had a good headphone jack, though not quite as tight as my iPads, but definitely within spec. That one went back for a pushed in power button though. The third one I got also has a respectable click in the headphone jack, though I could use a bit more resistance and lock. But it's definitely nothing to complain about. I think the loose headphone jack thing is pretty rare, though not as rare as it should be.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.