iPhone 6s Plus Headphone Jack issues

Discussion in 'iPhone' started by TheTom9, Oct 31, 2015.

  1. TheTom9 macrumors member

    TheTom9

    Joined:
    Apr 26, 2015
    Location:
    London, UK
    #1
    Hi guys!

    It's been a very painful week, it started out happily when I got my iPhone 6s Plus but didn't take long to find the iPhone was defective, I took it back since I bought it in London's regent st. Exchanged it - that one had chipped aluminium on the right corner right out of the box in the store -exchanged once again, the next thing I know my earphones fell out, the jack was too loose! Exchange - still loose - exhange -> open box in store try the jack with 3 employees and all agreed it's ridiculously loose - exchanged - got the new one - loose again, had steam coming out of my head and my earphones sliding out the phone when coming home but i just could not bother again. What would you guys do next? Refund? Exchange?
     
  2. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #2
    Couple of my 6S Plus did this. One I have now is very tight like the 6 Plus. Not sure what material they used but surely aren't doing well.

    I say return it and wait for the next batch.
     
  3. barkomatic macrumors 68040

    Joined:
    Aug 8, 2008
    Location:
    Manhattan
    #3
    This is the second thread I've seen on this issue. I noticed my headphones come out of my own 6s plus a little easier than the my previous iPhone 5, but so far not enough to make me exchange it. I can understand your frustration.
     
  4. smoking monkey macrumors 65816

    smoking monkey

    Joined:
    Mar 5, 2008
    Location:
    Japan
    #4
    Just going to ask... Have you absolutely eliminated the chance that it's your headphones causing the problem? Not assume, but actually tested other headphones with the same problematic phones as well? Are you headphones brand new? Are they old? Are they the ones that came with it? You don't disclose this info in the OP, so just want to check.

    Once you've eliminated that possibility (I'm guessing you already have), then the problem is indeed the phones and more than likely a bad batch.

    Can you try at a different store?

    Just wondering, why did you take the phone if the headphone jack was faulty and the workers knew it as you did it with them? Probably exasperation and exhaustion!?!?

    Definitely take it back and get it replaced though. Surely it can't happen again...
     
  5. TheTom9 thread starter macrumors member

    TheTom9

    Joined:
    Apr 26, 2015
    Location:
    London, UK
    #5
    Agree, thanks for the reply. I also just did a health check on the phone trough apple support and it showed this:
     

    Attached Files:

  6. TheTom9 thread starter macrumors member

    TheTom9

    Joined:
    Apr 26, 2015
    Location:
    London, UK
    #6
     
  7. convergent macrumors 68000

    convergent

    Joined:
    May 6, 2008
    Location:
    Raleigh, NC
    #7
    My 6s Plus headphone jack is fine. You seem to have a really bad string of luck. I think I'd return it, wait a while, then go to a different store.
     
  8. TheTom9 thread starter macrumors member

    TheTom9

    Joined:
    Apr 26, 2015
    Location:
    London, UK
    #8
    I can't live without a phone and since I traded in my 6 I have no phone now, also I can't live with headphones falling out when I'm walking. It's just a nightmare
     
  9. sunking101 macrumors 603

    sunking101

    Joined:
    Sep 19, 2013
    #9
    #firstworldproblems :D
    So what next?
     
  10. TheTom9 thread starter macrumors member

    TheTom9

    Joined:
    Apr 26, 2015
    Location:
    London, UK
    #10
    HAHA! No, really, I need my phone for work and navigation on a daily basis :(
     
  11. alleggerita macrumors 6502

    alleggerita

    Joined:
    Dec 19, 2011
    Location:
    Singapore
    #11
    How do you get to this "health check" page?
     
  12. TheTom9 thread starter macrumors member

    TheTom9

    Joined:
    Apr 26, 2015
    Location:
    London, UK
    #12
    You

    just as you would go on live chat with apple;

    https://www.apple.com/uk/support/contact/

    use your iPhone for the url, choose any topic like ''buttons not working'' and in the next step it will ask you for your email to do the health check
     
  13. jonstatt1 macrumors regular

    Joined:
    Oct 23, 2015
    #13
    It is definitely not the case that all units are affected. My earphones lock in with the usual expected amount of friction and lock. It definitely won't come out on its own. I suspect a bad batch are all together in the same store. Why not go to the Covent Garden store instead in case they have a different stock/batch. Even changing colour may help as it will be a different batch.
     
  14. TheTom9 thread starter macrumors member

    TheTom9

    Joined:
    Apr 26, 2015
    Location:
    London, UK
    #14
    Covent Garden / Regents St / Stratford city, the last one I've got from Stratford is doing ok, still looser then the 6 used to be but its fine with me as long as the headphones don't slide out.
     
  15. jonstatt1 macrumors regular

    Joined:
    Oct 23, 2015
    #15
    Hope it stays okay for you then! What on odd fault to have a bad batch of headphone sockets!!
     
  16. skiltrip macrumors 68030

    Joined:
    May 6, 2010
    Location:
    New York
    #16
    I JUST posted a similar topic and then saw this thread. I got my 6S Plus on Monday. I plugged headphones in for the first time yesterday and was surprised there was no "click" that I could feel or hear. There is enough tension to keep it in, but they can be tugged out pretty easily. I iPhone 6 definitely clicked and locked in place. I'm in the US, New York. So I'm not sure about any specific bad batches. This could be a lot of units, some worse than others.
     
  17. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #17
    I've had one where the headphone would just come off the jack with no effort in trying to pull it. It was simply loose.
     
  18. iNinja08 macrumors regular

    iNinja08

    Joined:
    Sep 21, 2015
    #18
    Get a pair of bluetooth headphones, and take some oxycodone, it's free there right?
     
  19. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #20
    Use Bluetack.

    Only kidding. ;)

    I'd certainly be swapping the phone out - after all these things are at a premium price.
     
  20. Nhwhazup macrumors 68000

    Nhwhazup

    Joined:
    Sep 2, 2010
    Location:
    New Hampshire
    #21
    My 6S + also has the loose headphone jack. It doesn't fall out but definitely doesn't have the tight click in like all my previous phones. I find when I have my phone in my pocket the headphone plug will twist at the lightest touch but it doesn't just fall out.
     
  21. skiltrip macrumors 68030

    Joined:
    May 6, 2010
    Location:
    New York
    #22
    Sales guy at the Apple Store swapped mine for a new one right away. Whenever I have one of those great Apple customer service experiences, I'm reminded of why it's worth it to me to pay a little more for iPhone.
     
  22. TheTom9 thread starter macrumors member

    TheTom9

    Joined:
    Apr 26, 2015
    Location:
    London, UK
    #23






    There is definitely something wrong with these phones, If it's not the the headphone jack being loose, which for me it was 98% of the time then it was the loose home button or fast battery drain aluminium chipping.... urgh. I did exchange mine for another one that had a better jack but the home b was loose so i just kept it and if it gets worst ill just get bluetooth headphones because i can see myself being old about it if it loosens even more.
     
  23. skiltrip macrumors 68030

    Joined:
    May 6, 2010
    Location:
    New York
    #24
    I got my first 6S+ replaced for the loose headphone jack. All the floor models had a respectable click, so I exchanged it. The next one had a good headphone jack, though not quite as tight as my iPads, but definitely within spec. That one went back for a pushed in power button though. The third one I got also has a respectable click in the headphone jack, though I could use a bit more resistance and lock. But it's definitely nothing to complain about. I think the loose headphone jack thing is pretty rare, though not as rare as it should be.
     
  24. Acevesx macrumors regular

    Joined:
    Jan 15, 2008

Share This Page