iPhone 6s still under manufacture warranty, whats the problem??

[IGWT15]

Today all of a sudden my iPhone 6s for no reason at all, not even was the battery charging, battery was about 89% or so went black screen, a few minutes later it started getting really really hot, and after maybe 10 minutes it smelled like burnt in the area of the charging port and also around the earphone port, I then proceeded to the nearest apple store and of course since i didn't have an appointment since this was a sudden thing i had to wait 2 hours and :15 minutes for a tech to see me, he then returns and tells me that he couldn't even power it on to read the serial number, and so he had to send it to repair?? I told him but its still under warranty, can you swap it for a replacement? He said not with the 6s, we have to send it to see if nothing was altered or any water damage, which none of the mention happen, so he then offers a loaner, I said its okay luckily I have a 6 and i put the sim into this one, so he then says give it 3-5 business days and we will get back to you??? So no more replacements while under warranty?? I was expecting a swap for my same 6s on the spot.

 

[bufffilm]

Today all of a sudden my iPhone 6s for no reason at all, not even was the battery charging, battery was about 89% or so went black screen, a few minutes later it started getting really really hot, and after maybe 10 minutes it smelled like burnt in the area of the charging port and also around the earphone port, I then proceeded to the nearest apple store and of course since i didn't have an appointment since this was a sudden thing i had to wait 2 hours and :15 minutes for a tech to see me, he then returns and tells me that he couldn't even power it on to read the serial number, and so he had to send it to repair?? I told him but its still under warranty, can you swap it for a replacement? He said not with the 6s, we have to send it to see if nothing was altered or any water damage, which none of the mention happen, so he then offers a loaner, I said its okay luckily I have a 6 and i put the sim into this one, so he then says give it 3-5 business days and we will get back to you??? So no more replacements while under warranty?? I was expecting a swap for my same 6s on the spot.

No, that doesn't happen anymore. Been that way for a while now...

 

[Kobbr]

I had my 6S+ replaced in late December.

If the policy is changed, I wouldn't be surprised. Too many people abusing the system

 

[RetiredInFl]

I had my 6S+ replaced in late December.

If the policy is changed, I wouldn't be surprised. Too many people abusing the system

http://9to5mac.com/2015/10/26/apple-stores-off-site-repairs-16-gb-loaners/

From the above article: If a customer agrees to have the iPhone 6, 6s, 6 Plus or 6s Plus sent off-site for diagnostics and repair, he or she will be loaned a 16GB iPhone 6 to use in the interim.

What if the customer doesn't agree?

 

[IGWT15]

I don't agree with this at all, so if i turn in a 64 or 128GB phone for repair i get a 16gb phone as a loaner??? That is ridiculous and cheap, not only that, in my case since the phone started to smell like something had burnt I had an emergency and had to stop at the nearest Apple store, not only did they not give me a replacement on the spot, i now have to return back to a store that is 2 hours from where I reside...Just plain ridiculous and cheap

 

[goobot]

I don't agree with this at all, so if i turn in a 64 or 128GB phone for repair i get a 16gb phone as a loaner??? That is ridiculous and cheap, not only that, in my case since the phone started to smell like something had burnt I had an emergency and had to stop at the nearest Apple store, not only did they not give me a replacement on the spot, i now have to return back to a store that is 2 hours from where I reside...Just plain ridiculous and cheap

How are they supposed to know the damage wasn't your fault?

 

[matt_on_a_mtn]

You could have just called AppleCare and had a replacement overnighted.

 

[IGWT15]

1) i don't have apple care, 2) the phone is only 5 months old, and before they were able to know whether is was my fault or not, and right there and then give me the replacement if it was a manufacture issue, its crazy that just because i don't have apple care and this was an emergency i now have to drive 2 hours back to finally get a replacement after 5 days.

 

[G.McGilli]

1) i don't have apple care, 2) the phone is only 5 months old, and before they were able to know whether is was my fault or not, and right there and then give me the replacement if it was a manufacture issue, its crazy that just because i don't have apple care and this was an emergency i now have to drive 2 hours back to finally get a replacement after 5 days.

I understand your frustration - but when I read complaints like this - I always say: "You are lucky it's an Apple product."

What if it was a Sony, LG, Motorola, Samsung etc... Usually you have to buy their stuff online - or at Best Buy etc and they would tell you to take a hike and call the manufacturer and deal with them 5 months later (Since you don't buy extended warranty).

And getting a loaner phone from any of those? Not going to happen.

I guess what I'm saying is I hear you, but it could have been worse Still, good luck.

 

[matt_on_a_mtn]

1) i don't have apple care, 2) the phone is only 5 months old, and before they were able to know whether is was my fault or not, and right there and then give me the replacement if it was a manufacture issue, its crazy that just because i don't have apple care and this was an emergency i now have to drive 2 hours back to finally get a replacement after 5 days.

1) Don't be snippy and rude when people are trying to help you.

2) Every iPhone comes with a year warranty. This is referred to as AppleCare. What you're thinking of is AppleCare+, which extends upon the normal warranty for an additional fee.

3) If you threw attitude around in the Apple Store like you are in this thread, it doesn't surprise me that no one wanted to do much for you.

4) YOU chose to drive two hours to the Apple Store. You could have called in and had a replacement overnighted with zero effort. Blaming anyone for you driving somewhere you weren't required to makes no sense.

 

[IGWT15]

Apple-care doesn't apply to me because i didn't pay for it, i don't get overnight express service. Applecare doesn't apply to my warranty. And Yes its a cheap service they are now applying in having to send out your phone when before they would they would make the diagnosis on the spot and give you a replacement on the spot.

 

[LovingTeddy]

I understand your frustration - but when I read complaints like this - I always say: "You are lucky it's an Apple product."

What if it was a Sony, LG, Motorola, Samsung etc... Usually you have to buy their stuff online - or at Best Buy etc and they would tell you to take a hike and call the manufacturer and deal with them 5 months later (Since you don't buy extended warranty).

And getting a loaner phone from any of those? Not going to happen.

I guess what I'm saying is I hear you, but it could have been worse Still, good luck.

Actually I had Motorola Moto X before and it stopped working after 7 months. I called Motorola, they send me a box for RAM. They send me a loaner phone, but asked me for credit card info. I kind understand why, for security purpose.

They paid for the shipment and I got fixed around 1.5 week. They they mailed back to me and I mailed back the loaner phone.

I have to admit that Apple does provide better warranty services, but other OEM warranty aren't as bad as some of you thought. I was pretty happy with my Motorola Moto X
[doublepost=1463623944][/doublepost]

Apple-care doesn't apply to me because i didn't pay for it, i don't get overnight express service. Applecare doesn't apply to my warranty. And Yes its a cheap service they are now applying in having to send out your phone when before they would they would make the diagnosis on the spot and give you a replacement on the spot.

Again. They don't exchange it anymore. They will fix it for you. I had screen problem, they replaced the screen.

If they cannot determine the source of the problem, they will send it out. I do not understand why you aren't happy with 16GB loaner phone. It is temporary thing.

If you aren't happy with Apple's warranty service, they dail with other OEM.

 

[rijc99]

OP is right. Tim Cook should've air dropped a replacement right away. How dare Apple require a tech to inspect the phone and determine fault then proceed with either a repair at their cost or consumer's.

It's an outrage. I say you picket in front of their store post haste. HUNGER STRIKE!

 

[matt_on_a_mtn]

Apple-care doesn't apply to me because i didn't pay for it, i don't get overnight express service. Applecare doesn't apply to my warranty. And Yes its a cheap service they are now applying in having to send out your phone when before they would they would make the diagnosis on the spot and give you a replacement on the spot.

Again, since you have a reading comprehension problem, the default, included one year warranty is called AppleCare. You could have called them and paid $29 for overnight replacement.

You don't need to buy an extra warranty to get service. And perhaps you would have figured that out had you not opted to be as stubborn and offended by the situation as possible.

 

[lordofthereef]

I just want to say a few things.

First of all, the fact they give out loaners is incredible. What you may view as cheap is actually more then most of the competition is willing to do.

The fact that they couldn't get a reading of the device at all means that they couldn't confirm that the phone wasn't altered with what they had available to them in store. This is unfortunate, but if your story holds true they won't give repair or replacement a second thought and you'll have a working phone in days.

Welcome to dealing with the way Apple buyers in countries that don't have Apple stores have dealt with them from the get go. People scam the system and Apple is protecting their assets. It's a shame, but your case is probably rather rare, so I wouldn't jump to any overall conclusions just yet.

Do let us know how things turned out.

 

[MRxROBOT]

Every iPhone comes with a year warranty. This is referred to as AppleCare. What you're thinking of is AppleCare+, which extends upon the normal warranty for an additional fee.

Again, since you have a reading comprehension problem, the default, included one year warranty is called AppleCare. You could have called them and paid $29 for overnight replacement..

You are mistaken.

The warranty that comes standard with the iPhone is not called AppleCare. It is a one year limited warranty. AppleCare extends your coverage to two years from the original purchase date. Furthermore AppleCare+ extends coverage to two years from the original purchase date and adds up to two incidents of accidental damage coverage subject to a service fee.

 

[Newtons Apple]

Sounds to me like Apple is getting tired of people returning their phones 6 time or more because the home buttons is not as clicky as their previous phone.

 

[Matthew.H]

I don't agree with this at all, so if i turn in a 64 or 128GB phone for repair i get a 16gb phone as a loaner??? That is ridiculous and cheap, not only that, in my case since the phone started to smell like something had burnt I had an emergency and had to stop at the nearest Apple store, not only did they not give me a replacement on the spot, i now have to return back to a store that is 2 hours from where I reside...Just plain ridiculous and cheap

How is it ridiculous and cheap? You damaged you phone and they loaned you one as a good will gesture until your phone has been repaired. Vehicle analogies often don't work on here but it does in this case. If you make an insurance claim for you car you may be eligible for a loan car depending on your type of cover. If you drive a £60k car your not going to get a loan car worth that. Loan cars are normally around £10k-£15k. The point of that is so if you write the loan car off it costs less for the repair centre to replace.

As an example the repair centre my father works for has repaired a motability customers car on numerous occasions. The last time it happened they got a loan car and proceeded to write it off less than an hour after it was delivered. Who's to say that a customer with a loaner phone wouldn't do the same thing.

 

[MRxROBOT]

How is it ridiculous and cheap? You damaged you phone and they loaned you one as a good will gesture until your phone has been repaired. Vehicle analogies often don't work on here but it does in this case. If you make an insurance claim for you car you may be eligible for a loan car depending on your type of cover. If you drive a £60k car your not going to get a loan car worth that. Loan cars are normally around £10k-£15k. The point of that is so if you write the loan car off it costs less for the repair centre to replace.

As an example the repair centre my father works for has repaired a motability customers car on numerous occasions. The last time it happened they got a loan car and proceeded to write it off less than an hour after it was delivered. Who's to say that a customer with a loaner phone wouldn't do the same thing.

I don't see how your auto analogy fits here, as you said yourself they usually don't (but it could have).

First, The standard one year warranty is better compared to the warranty you receive with a new or C.P.O. auto. In which case you're right they usually send owners off with an entry level loaner.

Second, auto insurance is better compared to AppleCare+ in which case I'd wager the OP would have walked away with a new phone if they had been in a situation to file a claim (but they weren't).

Okay no more car analogies

 

[bufffilm]

I don't agree with this at all, so if i turn in a 64 or 128GB phone for repair i get a 16gb phone as a loaner??? That is ridiculous and cheap, not only that, in my case since the phone started to smell like something had burnt I had an emergency and had to stop at the nearest Apple store, not only did they not give me a replacement on the spot, i now have to return back to a store that is 2 hours from where I reside...Just plain ridiculous and cheap

To expect a loaner of the same size, while a nice thought, is a bit unrealistic.

If you must have an operational phone at all times, then buy the AppleCare/insurance/etc plan that would cover same/next day replacement. Or buy a backup phone so you have it handy.

If you think any other phone manufacturer offers more service than does Apple, then go there.

 

[willmtaylor]

You are mistaken.

The warranty that comes standard with the iPhone is not called AppleCare. It is a one year limited warranty. AppleCare extends your coverage to two years from the original purchase date. Furthermore AppleCare+ extends coverage to two years from the original purchase date and adds up to two incidents of accidental damage coverage subject to a service fee.

Nope.

For years, it's widely known and acknowledged that AppleCare includes the standard 90 days/1 year warranty that comes included with iPhones ,and AppleCare+ is the extended warranty that one must pay for.

Furthermore, why would Apple differentiate with the "+" if "AppleCare" weren't a thing unto itself?

 

[MRxROBOT]

Nope.

For years, it's widely known and acknowledged that AppleCare includes the standard 90 days/1 year warranty that comes included with iPhones ,and AppleCare+ is the extended warranty that one must pay for.

Furthermore, why would Apple differentiate with the "+" if "AppleCare" weren't a thing unto itself?

Sigh...Can you show me a source to back this up? Just because you call your one-year limited warranty AppleCare, it doesn't mean that's what it's called. A common misconception is still a misconception.

One-year limited warranty: Comes with all Apple products.

AppleCare: The extended warranty Apple sells for it's products but does not cover accidental damage.

AppleCare+: The extended warranty Apple sells with it's products and it covers accidental damage.

One-year warranty and AppleCare are not to be used interchangeably because that would lead to confusion across product lines. Again AppleCare extends warranty but does not cover accidental damage, that's why the extended warranty on the MacBook is called AppleCare and not AppleCare+. If the standard warranty on the iPhone was called AppleCare but the extended warranty on MacBook was called AppleCare, wouldn’t that lead to confusion? Yes and that’s why it is not called that.

For further reference Apple does in fact sell AppleCare for the iPhone in some countries abroad and it is not the same as the standard one-year limited warranty nor is it the same as AppleCare+. Have a look here.

http://www.apple.com/in/support/products/iphone.html

 

[Kobbr]

Your phone would likely be diagnosed within a few days anyways. What's the big deal?

People are so entitled these days it's annoying.. And you can't even tell them anything because they're sensitive and you gotta be politically correct about everything.

 

[pika2000]

So no more replacements while under warranty?? I was expecting a swap for my same 6s on the spot.

Seems like it. Same thing with me when I had the screen of my 6S replaced. I went to an authorized service center, not Apple store though, but the lady did say that Apple wanted them to send in the phones.
They did offer a loaner, which is fair I think (although it's a beat up 16GB iPhone 6). No harm done I guess, although simple swap would've been better. Having customer in-n-out quickly will be the better user experience. When I had issue with my iPhone 4, I got it replaced, albeit with a perfectly looking refurbished unit. Then again, we have people complaining this as well, so I guess Apple is catering to those people, that want their exact phone back.
[doublepost=1463665594][/doublepost]

Your phone would likely be diagnosed within a few days anyways. What's the big deal?

People are so entitled these days it's annoying.. And you can't even tell them anything because they're sensitive and you gotta be politically correct about everything.

Well, why should we expect less? I mean we are talking Apple, a premium brand. Apple is the one that positioned themselves to be this premium experience and the best customer service. Having a customer in-n-out quickly after an event is better than having them wait 3 to 5 days and having to go back and pick up the device. I won't give Apple a hard time for this, but I don't see why we should't expect a better experience from Apple.
[doublepost=1463665734][/doublepost]

I don't agree with this at all, so if i turn in a 64 or 128GB phone for repair i get a 16gb phone as a loaner??? That is ridiculous and cheap, not only that, in my case since the phone started to smell like something had burnt I had an emergency and had to stop at the nearest Apple store, not only did they not give me a replacement on the spot, i now have to return back to a store that is 2 hours from where I reside...Just plain ridiculous and cheap

Yes, I had 16GB iPhone 6 as a loaner for my 64GB 6S. The lady said they only offer 16GB as loaner, which is fine for basic things, but trying to trim down my existing backup to fit 16GB is kinda annoying. Lucky for me the service center I went to had the loaner on the spot, just needed to wait 15 minutes for the lady to help another customer first.

 

[matt_on_a_mtn]

Sigh...Can you show me a source to back this up? Just because you call your one-year limited warranty AppleCare, it doesn't mean that's what it's called. A common misconception is still a misconception.

One-year limited warranty: Comes with all Apple products.

AppleCare: The extended warranty Apple sells for it's products but does not cover accidental damage.

AppleCare+: The extended warranty Apple sells with it's products and it covers accidental damage.

One-year warranty and AppleCare are not to be used interchangeably because that would lead to confusion across product lines. Again AppleCare extends warranty but does not cover accidental damage, that's why the extended warranty on the MacBook is called AppleCare and not AppleCare+. If the standard warranty on the iPhone was called AppleCare but the extended warranty on MacBook was called AppleCare, wouldn’t that lead to confusion? Yes and that’s why it is not called that.

For further reference Apple does in fact sell AppleCare for the iPhone in some countries abroad and it is not the same as the standard one-year limited warranty nor is it the same as AppleCare+. Have a look here.

http://www.apple.com/in/support/products/iphone.html

Since when are there two versions of AppleCare available for purchase?

Regardless of what it's called, AppleCare handles the one year warranty as well. Hence why the OP could have called and had a replacement overnighted for $29. That's the point being made, though I stand by it being referred to as AppleCare.