Mine had a scratch on the back center right out of the box. I also have the machining issue. Apple is replacing mine too. Seems to be a common issue.
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iPhone 7+ 128gb, came with cosmetic issues out of the box.
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No. I even tried to get them to let me switch to a matte black and they refused. I explained nicely that Target has no matte blacks and my choice was to return it for a different brand device and they still refused. They suggested I return it to target and go find a matte black which is laughable.
They only will also swaps for the same configuration. I think this is unreasonable given the circumstances. If apple can't even ship us JB phones without scratches, it's reasonable for me to decide the color is too high maintenance and ask them to make an exception. I tried the supervisor with no luck. So, I'll be getting a replacement JB iPhone 7+ and a ton of hassle. I'm inclined to take the replacement to the store with me and open it there just in case it has scratch(s) too. Frustrating. I'd return it outright but it's the best phone on the market right now so that would only hurt me.
They only will also swaps for the same configuration. I think this is unreasonable given the circumstances. If apple can't even ship us JB phones without scratches, it's reasonable for me to decide the color is too high maintenance and ask them to make an exception. I tried the supervisor with no luck. So, I'll be getting a replacement JB iPhone 7+ and a ton of hassle. I'm inclined to take the replacement to the store with me and open it there just in case it has scratch(s) too. Frustrating. I'd return it outright but it's the best phone on the market right now so that would only hurt me.
Are you working with an Apple Senior Advisor or just a normal advisor? If you are not working with a Senior Advisor I would recommend you do that or if you are working with one, I would ask to speak to his/her manager and work the manager exclusively. It's weird, I asked my Senior Advisor if I could switch colors and she said absolutely, although I ultimately stayed with Matte Black. Good luck my friend, keep me updated on your situation!
Was your replacement in a retail box or was it in one of the white service boxes?Are you working with an Apple Senior Advisor or just a normal advisor? If you are not working with a Senior Advisor I would recommend you do that or if you are working with one, I would ask to speak to his/her manager and work the manager exclusively. It's weird, I asked my Senior Advisor if I could switch colors and she said absolutely, although I ultimately stayed with Matte Black. Good luck my friend, keep me updated on your situation!
wow. Did you have to send yours back first or did they do an express replacement type deal where they send the new one first?Retail Box.
Actually the Senior Advisor I was working with would call the closest Apple Store to me everyday and see if they had stock, and one day she called and said they had stock and she had the manager of the store put it aside until I got there because I live about an hour and a half away. Got there, and the manager handled everything with me and it was very smooth.
They also do not do express replacements anymore unless you let them put a hold on your Debit/Credit Card for the total amount of the iPhone you got. I remember once with the iPhone 3G or 3GS I got a new phone and the screen was messed up and back then they did express replacement without putting a hold on your card and they had a new 3GS out to me the next day. Too many people must have not sent back the phones or something, or Apple just changed policy.
They also do not do express replacements anymore unless you let them put a hold on your Debit/Credit Card for the total amount of the iPhone you got. I remember once with the iPhone 3G or 3GS I got a new phone and the screen was messed up and back then they did express replacement without putting a hold on your card and they had a new 3GS out to me the next day. Too many people must have not sent back the phones or something, or Apple just changed policy.
