iPhone 7 Plus - call quality horrible

Discussion in 'iPhone' started by noobinator, Oct 25, 2016.

  1. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #1
    I have T-Mobile and had my 7 Plus delivered on launch day.

    I'll be honest. I don't use my phone that often as a phone. Since getting my 7 Plus on launch day I've used it maybe 3 times from home as a phone. Today was the first time I've used it from work to make a call. On all my previous devices, going back to 5s, the calls were perfect from work.

    However on 2 different calls today it cut out non-stop to the point of having to end both phone calls. I'm getting the same signal strength (looking at bars only not DB). I'm not in too densely an area. Meaning, I'm not in an area Pasadena for work with thousands of others tightly packed in. I'm in a large city but not as packed in.

    Anyone else have issues with the actual phone on their 7 plus?
     
  2. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #2
    Can you replicate this outside of your usual places?
     
  3. ag29 macrumors 6502

    Joined:
    Oct 7, 2014
    #3
    Make sure you have the latest update, and can you compare this with other people in your area that have T-Mobile? It could be a T-mobile issue or an issue with your phone, which all depends on if others currently have the same problem or not.

    While I understand you had perfect calls with your 5s in your area, it could be possible that T-mobiles servers are getting overloaded right now and thats whats causing it, it doesn't necessarily mean it's your Iphone.
     
  4. noobinator thread starter macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #4
    I'll try making more call at other places to test this out but my co-worker has a 6 Plus on T-Mobile and hers isn't cutting out in the same spot. I'm on the latest software.
     
  5. janeauburn macrumors 6502a

    janeauburn

    Joined:
    Nov 22, 2015
    #5
    Yes, I sent mine back yesterday for this very reason. The other iPhone 7 Plus I have here sounds *great* on the phone. There are obviously defective models out there. Also on t-mobile. Send it back.
     
  6. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    You could always remove the Sim and then re-insert. See if this helps in any way.
     
  7. double329, Oct 25, 2016
    Last edited: Oct 25, 2016

    double329 macrumors 6502

    Joined:
    Sep 10, 2008
    #7
    I got mine at launch day as well. My 7 plus is my primary phone and I have been using it for the meeting almost every days since and few hours each day. It seems to be working really well and no drop or crack. It can be a lot of things from the provider themselves to potentially HW defect. I would try to see if you could reproduce the issue and take it to Apple store.
     
  8. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #8
    If you can replicate the issue on several places you frecuent and people on the same network with the same device(s) and same software version do not see this, then it is very likely a faulty iPhone. Warranty would cover it.
     
  9. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #9
    Check WiFi calling. Try toggling it either on/off.
    Check "Noise Reduction" in accessibility settings. Try toggling it either on/off.
     
  10. George Knighton macrumors 6502a

    George Knighton

    Joined:
    Oct 13, 2010
    #10
    Yes, I do have an issue with call quality.

    In another thread, I said that I took the time to compare call quality in two places along my commute where I perceived subjectively that the 7 Plus was not making very good phone calls.

    In those two places, the 6S Plus (AT&T Qualcomm) made perfect HD Voice calls. Just perfect, crystal clear.

    In the exact same places, the 7 Plus (AT&T Intel) was warbly and static, and it was clearly not HD Voice.

    Signal strength in both places was about -115, which the iPhone should be able to handle perfectly well.

    So we can argue that perhaps AT&T needs to provide better signal; however, my point is that the 6S Plus (Qualcomm) will work perfectly well in places the 7 Plus (Intel) does not work very well.

    I'm really just very disappointed in Apple that I'm going to have to spend close to $1,000 to get another iPhone that'll perform well in those places along my daily routine that do not have the signal for which they've evidently released the device.

    Now, having said this, I want to back up and say that the iPhone 7 Plus is just *incredibly* powerful in almost every other way. Memory speed, camera, doing several things at once....

    I usually don't even put the MacBook in the car anymore, with the 7 Plus in my hands.

    So it's a great, incredibly powerful device overall. They've just screwed up with releasing the Intel modem without checking it thoroughly in places with -100 to -120 signal, places where we got used to being able to make solid calls with the 6S Plus.
    --- Post Merged, Oct 26, 2016 ---
    Although the evidence must be considered more or less anecdotal because it is coming from individual, private users, there is just *so* much evidence piling up now that I think we just have to believe that the Intel modem is just weaker with voice calls in areas of less than optimal signal strength.

    The older 6S and 6S Plus iPhones and the 7's and 7 Plus with the Qualcomm modem just don't seem to have the same issues in the same places that the 7's and 7 Plus with the Intel modem are having.

    If it's "defective" units, then there sure are a lot of them, and it's quite a coincidence that they all seem to have the Intel chip. :)
     
  11. janeauburn macrumors 6502a

    janeauburn

    Joined:
    Nov 22, 2015
    #11
    I've discovered, mostly by accident, that calls placed using an app such as Google Hangouts sound appreciably better than calls placed using the iPhone 7's built-in phone app. What does this suggest? I don't know.

    Calls placed not using the built-in phone app, though, sound louder and clearer--much more so.

    Try it and see if you can replicate.
     

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