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Carrier iPhone 7 Plus "No Service" (VZW)

Just got my iPhone 7 Plus yesterday and it completely craps out when Waze or Google Maps is running.Turning on/off airplane mode didn't work. Had to do a hard restart each time.

Hope this gets fixed before my road trip/vacation next weekend...
 
I'm sure this could easily be fixed with a software update. I'm picking up my 7 plus today, hope I don't have the same issue.
 
mitchsaunders said:
Just happened to me.

Just happened while I was surfing the web. Tried resetting network settings, airplane mode, removing the SIM and putting it back in, restarting phone and nothing.

Can't get near a Apple Store until next Wednesday as I'm away on holidays... f*kn annoying. It'll show service then when I try to access data it'll drop out.

Anyone got any other fixes? I just updated to 10.0.2 this morning - to me it feels it was this update that killed it. Had it once on 10.0.1 and then used airplane mode and it fixed itself...
Click to expand...

This has been an issue since day one
dannyyankou said:
I'm sure this could easily be fixed with a software update. I'm picking up my 7 plus today, hope I don't have the same issue.
Click to expand...

My phone won't get back on network. I have to use target wifi. Heading over to Verizon to see what they say. If they can't help, going back to Att.
 
Alessiot said:
Spoke too soon I'm having the issue even with Volte disabled
Click to expand...

yea I noticed the same thing so now I just keep it on. makes no difference on or off, still happens.
[doublepost=1474733225][/doublepost]
djinn said:
This has been an issue since day one


My phone won't get back on network. I have to use target wifi. Heading over to Verizon to see what they say. If they can't help, going back to Att.
Click to expand...

at&t phones are plagued with this too I think. any carrier using VoLTE.
[doublepost=1474733467][/doublepost]
ScubaCinci said:
I've only noticed it while traveling in a car. I've wondered if it has to do with the handoff from one cell tower to another.
Click to expand...

I've noticed it while stationary at work. but that could be explained by the phone bouncing back and forth between two weak towers far from where I am.
 
There's basically nothing that can be done at the store, Genius Bar or Verizon tech support ... I know we're all hoping for some sort of "do this and your phone will be better" fix, but save yourself the time. Nobody can fix it but Verizon.

The only thing you SHOULD do is call Verizon tech support at 611 and ask for tier 2 technical support. Explain that this is a widespread issue and that it is being tracked in their issue tracking system under the number 102095-091716. Add yourself to the issue -- until it's reported with significant volume, nobody will do anything about it.

Here's what we know right now:

* The exact issue is your phone will drop off LTE and bounce between 1x/3G. You probably won't go back to LTE without going to Airplane Mode and back. If you're using VoLTE, your call will drop as well.
* SIM swaps and device swaps don't do anything
* 10.0.2 (new general release) and 10.1 beta 1 do not fix the issue
* There is an active issue logged at Verizon. You need to call 611 and ask for tier 2 technical support and explain that this is a widespread issue and that it is being tracked in their issue tracking system under the number 102095-091716.
* Turning off VoLTE (Settings > Cellular > Cellular Data > Data Only) helps control dropped calls, but not data dropping to 1x/3G
* The problem is worse when you're moving between towers (esp. in a car), but can happen staying in one place
* The most current carrier version is Verizon 25.1
* The most current PRL is 15480
* The most current modem firmware is 1.00.04 (which is installed with 10.0.2)
* The 10.1 beta 1 uses Verizon carrier version 25.5 (which does not fix this problem)

Others, please feel free to add to this.

-Al
 
Last edited:
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alee said:
There's basically nothing that can be done at the store, Genius Bar or Verizon tech support ... I know we're all hoping for some sort of "do this and your phone will be better" fix, but save yourself the time. Nobody can vix it byt Verizon.

The only thing you SHOULD do is call Verizon tech support and report the issue and reference the support ticket 102095-091716, to add yourself to the issue.

Here's what we know right now:

* The exact issue is your phone will drop off LTE and bounce between 1x/3G. You probably won't go back to LTE without going to Airplane Mode and back. If you're using VoLTE, your call will drop as well.
* SIM swaps and device swaps don't do anything
* 10.0.2 (new general release) and 10.1 beta 1 do not fix the issue
* Verizon has a ticket number that you can reference ticket 102095-091716 - call 611 and add yourself
* Turning off VoLTE (Settings > Cellular > Cellular Data > Data Only) helps control dropped calls, but not data dropping to 1x/3G
* The problem is worse when you're moving between towers (esp. in a car), but can happen staying in one place
* The most current carrier version is Verizon 25.1
* The most current PRL is 15480

Others, please feel free to add to this.

-Al
Click to expand...

iOS 10.1 beta 1 has a carrier setting of 25.5, which is still affected by the issue.
 
dictoresno said:
yea I noticed the same thing so now I just keep it on. makes no difference on or off, still happens.
[doublepost=1474733225][/doublepost]

at&t phones are plagued with this too I think. any carrier using VoLTE.
[doublepost=1474733467][/doublepost]

I've noticed it while stationary at work. but that could be explained by the phone bouncing back and forth between two weak towers far from where I am.
Click to expand...

My buddy is on 7+ with att and hasn't seen the issue. So not sure if att is broke.
 
Verizon just sent me a text message telling me the issue I reported is being investigated and will notified of an outcome. this is likely from when I called in to report to the tech support and referenced the above ticket number. anyone else get a text?
 
Alessiot said:
I don't get how they seem to not be aware of it
Click to expand...

left hand doesn't talk to the right one. until they release press about it, like an official acknowledgement, then we have to work with the slow repetitive CS reps.

and I think the issue is only in certain markets, on certain cell sites. it may not be wide spread.
 
normanfox said:
there are 6 AT&T users in your link who reported this issue. it is hardly a "plagued" issue.
Click to expand...

perhaps you can show me where I stated it was wide spread?

I see you're ninja edit. ok well plagued as in suffering from the issue. you do know its definition does not mean widely affected right?
 
I haven't read through the entire thread here but I am guess this is market specific. I'm in the twin cities area and have not lost service or experienced "no service" on my new iPhone 7 plus on Verizon. I would notice this too as I often check reception strength throughout the day.
 
normanfox said:
I edited and corrected my post before this response from you.
Click to expand...

it has nothing to do with "wide spread"

verb: plague; 3rd person present: plagues; past tense: plagued; past participle: plagued; gerund or present participle: plaguing
  1. 1.
    cause continual trouble or distress to.


 
dictoresno said:
it has nothing to do with "wide spread"

verb: plague; 3rd person present: plagues; past tense: plagued; past participle: plagued; gerund or present participle: plaguing
  1. 1.
    cause continual trouble or distress to.
Click to expand...
I admitted that I misread your comment. no offense.
 
normanfox said:
I admitted that I misread your comment. no offense.
Click to expand...

no problem.

but like I said, it appears all carriers have noted the issue with the exception of Sprint. T-Mobile found the issue right away and was able to rectify it within the first two days with a carrier update. it appears to be experienced by Verizon customers more than anyone else though.
 
dictoresno said:
no problem.

but like I said, it appears all carriers have noted the issue with the exception of Sprint. T-Mobile found the issue right away and was able to rectify it within the first two days with a carrier update. it appears to be experienced by Verizon customers more than anyone else though.
Click to expand...

my guess is Verzion radio logic to switch between CDMA, LTE, 3G is more complicated than AT&T and Tmobile since CDMA does not support voice and data simultaneously.
 
normanfox said:
my guess is Verzion radio logic to switch between CDMA, LTE, 3G is more complicated than AT&T and Tmobile since CDMA does not support voice and data simultaneously.
Click to expand...

I'm sure their base stations and backhaul are a lot more complex since they have two different radio technologies running.
 
I will be getting a replacement phone today, due to the hissing issue. I'll see if new hardware seems to make a difference (though I'm pretty sure it won't).
 
Is the Verizon issue localized to one part of the country? I'm seeing most seem to be from the eastern portion of the U.S.
I'm in Oregon. Possible to maybe say where your located by state? I'm on the fence about getting this phone and sure as hell don't want to plop down all that cash for a device with a major issue right out of the gate. TIA
 
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