Carrier iPhone 7 Plus "No Service" (VZW)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by mikes63737, Sep 17, 2016.

  1. mikes63737 macrumors 65816

    Joined:
    Jul 26, 2005
    #1
    Is anyone else having cellular connectivity issues on VZW?

    My phone is saying "No Service" in previously strong-signal areas? Mine has done this about 4 times that I've noticed in the past 24 hours. It lasts about 2-3 minutes each time.

    iPhone 7 Plus 128GB, Verizon
    Fully up-to-date: 10.0.1 and VZW 25.1 carrier settings.
     
  2. jayers33 macrumors newbie

    Joined:
    Sep 13, 2016
    #2
    I have an iphone 5 and completely lost all signal after updating to ios 10. I have 25.1 carrier settings as well. It seems that phones with 25.1 are having the issue.
     
  3. novakjos macrumors member

    novakjos

    Joined:
    Jul 29, 2014
    Location:
    New Jersey
    #3
    Identical issue except I have a 7, no plus. I found it was happening when using Waze...I think. Will play around with it more in the coming days. Not a happy camper.
     
  4. spinedoc77 macrumors G3

    spinedoc77

    Joined:
    Jun 11, 2009
    #4
    I got this just today. Left my house, perfect signal. About 2 miles away crossing over a major highway at a red light I noticed I had no service, it should have had full bars. It lasted about a mile or 2, and coming back home reception was fine at the same point. But I also noticed on the same trip that my GPS also dropped out and Waze stopped tracking me, but Waze is such a buggy app I'm not sure if it was the app or the phone.

    Edit: I'm still on 10.0, haven't updated yet.
     
  5. mav41 macrumors member

    Joined:
    Mar 26, 2015
    #5
    I've noticed that whenever Waze or Google Maps is running the phone loses service every approximately 10min then goes back to normal after 1 min. I drove around NYC all day and noticed this disturbing pattern so I called Verizon and they had me reset network settings to no avail. Anyone else seeing this?
     
  6. determined09, Sep 17, 2016
    Last edited: Sep 17, 2016

    determined09 macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #6
    this person is having some issues too
    http://forums.macrumors.com/threads...ctivate-network-issues.1997778/#post-23496186

    Maybe this will help you out
    If you can‘t connect to a cellular network or cellular data
    Learn what to do if you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or have cellular network and 4G LTE issues.

    https://support.apple.com/en-us/HT201415
     
  7. Pseudoseraphim macrumors newbie

    Joined:
    Sep 14, 2016
    #7
    Yes, this happened to me as well. Now that I think about it, it was while using Waze as my GPS. Toggling airplane mode a couple of times seemed to work.
     
  8. novakjos macrumors member

    novakjos

    Joined:
    Jul 29, 2014
    Location:
    New Jersey
    #8
    Waze just released an update. I will be interested to see if the problem goes away or if it's unrelated...
     
  9. Jjsul macrumors newbie

    Joined:
    Sep 19, 2013
    #9
    I'm getting the same thing. Didn't notice it was while using maps, but I think that is what's going on for me.
     
  10. alent1234 macrumors 603

    Joined:
    Jun 19, 2009
    #10

    Verizon isn't 100% in NYC. one of my phones is on Verizon and i lose connectivity sometimes as well. probably a little worse now than it was a few years ago
     
  11. mikes63737 thread starter macrumors 65816

    Joined:
    Jul 26, 2005
    #11
    Thanks everyone. I noticed it a few times while using Waze as well, but a few times when I was not. Maybe it was running in the background.

    Noticed that my GPS dropped out too at least once while using Waze and driving.

    Installing the Waze update and will keep an eye on it today.
     
  12. spinedoc77 macrumors G3

    spinedoc77

    Joined:
    Jun 11, 2009
    #12
    Happened to me again this morning on Verizon. Full signal area with no service for about 2 miles. Running Waze version 4.12. Others on sprint and T-Mobile complaining also.
     
  13. mikes63737 thread starter macrumors 65816

    Joined:
    Jul 26, 2005
    #13
    No improvement. It might have gotten worse.

    Lost signal 3 times on a 30 minute drive
     
  14. determined09 macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #14
    You would think that Verzion would do something to correct that problem.
     
  15. mav41 macrumors member

    Joined:
    Mar 26, 2015
    #15
    Same exact issue. As a test I used Google Maps for navigation instead of Waze and no difference. The pattern was that is dropped service about every 10min for a min then back to normal. Also noticed signal is not as strong as iPhone 6, I'm using regular iPhone 7. Spoke to Verizon and they had me reset network settings but same.
     
  16. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
  17. kazmac, Sep 18, 2016
    Last edited: Sep 18, 2016

    kazmac macrumors 601

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    Stuck in an early 70s giallo
    #18
    Thank you for confirming this, I thought I was noticing this since I switched to the 6s. And while my building is pretty bad with reception (T-Mobile is even worse), this has become increasingly more noticeable over the past several months. I never get beyond 3 dots on the wifi and LTE as well. I've done everything in the Apple document several times and still... crappy reception. Lately, I've lost service a lot more than it was in the past.

    Needless to say, I am disappointed. I hoped the antenna redesign with the 7/7+ may help, but it doesn't seem like it. I may jump ship back to AT&T as much as I loathe them. (T-Mobile is absolutely out as far as I'm concerned and the reception is non-existent.) Something else to consider then.

    and thanks to @mav41 about the 7+ problems on VZN.
     
  18. determined09 macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #19
    I was worried about the reduction of the antenna bands mostly for looks wasn't a good idea. I had a the 6s plus sim-free and I had a dropped call in the first three days of owning that iPhone and there was this white noise in the background of all the phones calls that I made and I sounded muffled too
    --- Post Merged, Sep 18, 2016 ---
    Here's a direct link to macrumors. I'm not using tap talk right now.

    http://forums.macrumors.com/threads/iphone-7-plus-no-service-vzw.1997680/
     
  19. kazmac macrumors 601

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    Stuck in an early 70s giallo
  20. determined09, Sep 18, 2016
    Last edited: Sep 18, 2016

    determined09 macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #21
    You're welcome.
    --- Post Merged, Sep 18, 2016 ---
    I'm not sure if this will help but Waze just released an app update Waze.
     
  21. mav41 macrumors member

    Joined:
    Mar 26, 2015
    #22
    Just tried with Apple Maps navigation- same. Then closed the app and checked back 10min later, sure enough the phone went to no service even with no gps apps running. Going to Verizon now.
     
  22. determined09 macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #23
    Something is going on. I was on hold with Verizon for about 25 minutes without being able to talk to someone.
     
  23. mav41 macrumors member

    Joined:
    Mar 26, 2015
    #24
    Went to Verizon store and they wanted to replace phone but they have no stock so they sent me to Apple. They claimed not to have heard of this issue. Waiting to see Apple support later today and will report back. Have a feeling replacement phone won't resolve issue.
     
  24. applecenturion macrumors newbie

    Joined:
    Oct 28, 2014
    #25
    Having the same issues here on VZW IP7!
     

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