iPhone 7 Plus on Verizon won't connect to 3g Network

[jetsam]

It was purchased from the apple store on the upgrade program

So it sounds like this was an error in how Apple unlocked your phone. Is that correct?

Is it also possible that all the Apple Upgrade iPhones are affected?

 

[coolio93]

So it sounds like this was an error in how Apple unlocked your phone. Is that correct?

Is it also possible that all the Apple Upgrade iPhones are affected?

Yes that is correct.


I don't think all iUP phones are affected. Only those that were bought sim free through iUP which is not the traditional way that iUP works. iUP program usually gives you the phone that is assigned to the carrier you are activating it on. Even though it's an unlocked phone that is traditionally provided, it is not the same as the Sim free unlocked version

 

[coolio93]

I will call Apple now!

I hope you're able to find a rep that is able to help you. I was told that changing the activation policy is usually never done for customers. When I called apple directly, I wasn't able to get someone who knew what I was talking about or who was willing to help.

I was finally able to get it done by calling Verizon Tier 2 Tech Support. The Verizon guy said he had a contact that was a tier 3 engineer at Apple and we did it through a conference call while I was at the Genius Bar. If your phone call to Apple doesn't fix the issue then I would recommend you going to visit a genius bar and asking to speak to a manager about the activation policy and how you were promised a carrier unlocked phone but that promise was not fulfilled just because you activate it with Tmobile. Keep pushing like I did and hopefully you'll be able to find someone who is willing to help you.

 

[chasescott66]

I hope you're able to find a rep that is able to help you. I was told that changing the activation policy is usually never done for customers. When I called apple directly, I wasn't able to get someone who knew what I was talking about or who was willing to help.

I was finally able to get it done by calling Verizon Tier 2 Tech Support. The Verizon guy said he had a contact that was a tier 3 engineer at Apple and we did it through a conference call while I was at the Genius Bar. If your phone call to Apple doesn't fix the issue then I would recommend you going to visit a genius bar and asking to speak to a manager about the activation policy and how you were promised a carrier unlocked phone but that promise was not fulfilled just because you activate it with Tmobile. Keep pushing like I did and hopefully you'll be able to find someone who is willing to help you.

On the phone with Apple now and am getting nowhere. They keep telling me I need to go to the Apple store and switch to an unlocked iPhone, which I did two weeks ago.....Very frustrating

 

[coolio93]

On the phone with Apple now and am getting nowhere. They keep telling me I need to go to the Apple store and switch to an unlocked iPhone, which I did two weeks ago.....Very frustrating

Any luck?

 

[chasescott66]

Any luck?

Finally got a resolution last night. They were able to change the activation profile and my phone is working correctly now!

 

[ZombiePete]

Finally got a resolution last night. They were able to change the activation profile and my phone is working correctly now!

I'm in the exact same boat now; I've referred the tech working on my issue (and my wife's too I found out today) to this thread so hopefully it'll get resolved. I really want to avoid pointlessly resetting my phone.

 

[chasescott66]

I'm in the exact same boat now; I've referred the tech working on my issue (and my wife's too I found out today) to this thread so hopefully it'll get resolved. I really want to avoid pointlessly resetting my phone.

Any resolution?