Resolved iPhone 7 store replacement issue

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,498
401
Lehigh valley PA
I gave my cousin for his birthday this iPhone 7 that was replaced at Apple king of Prussia March 18 I gave it to him today sealed with apple wrapping protect plus this is his first iPhone .

He took the Apple protector off and saw a scratch and dust under the lens.

I called Apple care with a senior advisor they want to charge me 30 bucks for the issue but the store gave me it like that

Is there anyway I can an remove both issue without voiding my Apple care plus that’s ends in September?
 

Attachments

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,924
34,939
Its Cosmetic damage. I don’t see any scratches under the camera lens cover, it looks like dust. You Won’t be able to remove the scratches either way.
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,498
401
Lehigh valley PA
Alex, just leave the phone the way it is and see what Apple can do to assist you, if anything at all. If you use toothpaste, you will likely make it even worse and then blame Apple for something that you did.
They want 30 bucks for a damage they did
[doublepost=1523561404][/doublepost]This is sad Apple won’t replace it but will a glass protector hid it
 

Brandonjr36

macrumors 68000
Sep 12, 2016
1,621
556
Joplin
I gave my cousin for his birthday this iPhone 7 that was replaced at Apple king of Prussia March 18 I gave it to him today sealed with apple wrapping protect plus this is his first iPhone .

He took the Apple protector off and saw a scratch and dust under the lens.

I called Apple care with a senior advisor they want to charge me 30 bucks for the issue but the store gave me it like that

Is there anyway I can an remove both issue without voiding my Apple care plus that’s ends in September?
Call up and bitch at them, tell them your not paying anything. I just called and bitched at Apple they sent me a new iPhone X, and are fixing my other iPhone 8 glass that broke for free.
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,498
401
Lehigh valley PA
Call up and bitch at them, tell them your not paying anything. I just called and bitched at Apple they sent me a new iPhone X, and are fixing my other iPhone 8 glass that broke for free.
Brandon what did they do to your iPhone X mine still in progress they keep suggesting I go Apple store but I can’t I hope they fix it for me
 

Brandonjr36

macrumors 68000
Sep 12, 2016
1,621
556
Joplin
Brandon what did they do to your iPhone X mine still in progress they keep suggesting I go Apple store but I can’t I hope they fix it for me
Sent me another one, this one is near perfect. Had an issue the other day the top speaker stopped working I restarted it and it worked so far so good.
[doublepost=1526674611][/doublepost]
Why can't you go to the Apple store?
Probably like me 2 and half hours from the closest one.
 

Alexrat1996

macrumors 68040
Original poster
Mar 29, 2015
3,498
401
Lehigh valley PA
Sent me another one, this one is near perfect. Had an issue the other day the top speaker stopped working I restarted it and it worked so far so good.
[doublepost=1526674611][/doublepost]
Probably like me 2 and half hours from the closest one.
I”m on 4 one waiting for 5 express is horrible
 
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