Resolved iPhone 7 store replacement issue

Discussion in 'iPhone' started by Alexrat1996, Apr 12, 2018.

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  1. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #1
    I gave my cousin for his birthday this iPhone 7 that was replaced at Apple king of Prussia March 18 I gave it to him today sealed with apple wrapping protect plus this is his first iPhone .

    He took the Apple protector off and saw a scratch and dust under the lens.

    I called Apple care with a senior advisor they want to charge me 30 bucks for the issue but the store gave me it like that

    Is there anyway I can an remove both issue without voiding my Apple care plus that’s ends in September?
     

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  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Its Cosmetic damage. I don’t see any scratches under the camera lens cover, it looks like dust. You Won’t be able to remove the scratches either way.
     
  3. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #3
    Can’t I use tooth paste
     
  4. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Alex, just leave the phone the way it is and see what Apple can do to assist you, if anything at all. If you use toothpaste, you will likely make it even worse and then blame Apple for something that you did.
     
  5. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #5
    They want 30 bucks for a damage they did
    --- Post Merged, Apr 12, 2018 ---
    This is sad Apple won’t replace it but will a glass protector hid it
     
  6. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

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    Lehigh valley PA
  7. Defender2010 macrumors 68030

    Defender2010

    Joined:
    Jun 6, 2010
    Location:
    England
    #7
    Was it purchased from an Official Apple Retail Store or a third party “Apple” store?
     
  8. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #8
    Via At&t when they had a promo when you traded iPhone 6 you get free iPhone 7;
     
  9. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #9
    Call up and bitch at them, tell them your not paying anything. I just called and bitched at Apple they sent me a new iPhone X, and are fixing my other iPhone 8 glass that broke for free.
     
  10. Alexrat1996, Apr 13, 2018
    Last edited by a moderator: Apr 13, 2018

    Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #10
    I took my x to the store they did nothing
     
  11. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #11
    Time for another through the mail replacement.
     
  12. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #12
    Brandon what did they do to your iPhone X mine still in progress they keep suggesting I go Apple store but I can’t I hope they fix it for me
     
  13. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    Why can't you go to the Apple store?
     
  14. Brandonjr36 macrumors 68000

    Brandonjr36

    Joined:
    Sep 12, 2016
    Location:
    Joplin
    #14
    Sent me another one, this one is near perfect. Had an issue the other day the top speaker stopped working I restarted it and it worked so far so good.
    --- Post Merged, May 18, 2018 ---
    Probably like me 2 and half hours from the closest one.
     
  15. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #15
    I”m on 4 one waiting for 5 express is horrible
     

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