iPhone 8(+) iPhone 8 Plus Crackling and Heat!

Discussion in 'iPhone' started by rdunlap, Oct 11, 2017.

  1. rdunlap macrumors regular

    Joined:
    Mar 13, 2013
    #1
    I have an iPhone 8 Plus and even after the update of 11.0.2 I’m still getting the crackling sound in the earpiece. Also, the phone is getting VERY hot, especially when on a phone call. I’ve tried wiping it out and starting fresh and still both things are happening. I’m also using the regular Apple lightning cable to charge so it’s not wireless charging.

    I want to bring it to the Apple Store but fear they will replace it with a refurbished unit which I’d hate because I’d go from a brand new iPhone 8 Plus to a refurbished one within a couple of weeks of owning it. Is there anything else I can try to fix this? Has anyone else had to get a replacement? Did they give you a new iPhone 8 or refurbished?

    Thanks in advance.
     
  2. Lobwedgephil macrumors 68040

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #2
    A refurbished phone at this point is a new one.
     
  3. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    If it is really getting hot, take it to Apple.

    If it is just getting warm during a phone call it is likely OK.

    The static or crackling sound, if not fixed with the update is another reason to return and let Apple look at it.
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    I never get the logic of no I dont want a refurbished replacement.
    They will replace it with a unit that works and looks like brand new. So you'd rather use a faulty unit than getting a replacement that works as it should and looks perfect but in the back of your brain you'll know its a replacement so you will not be able to deal with it?
     
  5. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    It's Not really new per se, but it does get a new display, battery and aluminum casing. The logic board is likely used however.
     
  6. LoveToMacRumors macrumors 68020

    LoveToMacRumors

    Joined:
    Feb 15, 2015
    Location:
    Canada
    #6
    Get it replaced.
     
  7. DNichter macrumors 603

    DNichter

    Joined:
    Apr 27, 2015
    Location:
    Philadelphia, PA
    #7
    Man, the 8 really seems to be having lots of issues.
     
  8. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #8
    I think this site tends to focus on the issues. I know a handful of people with the 8+ and none of them have problems. Every new model has its issues and if Macrumors is your only source of info, it will look like each model has TONS of issues. But millions upon millions buy these phones and the vast majority have no problems.

    I remember walking into an Apple Store with my iPad 3 (had light bleeding problems that Macrumors helped me find) -- the Genius asked me if I had found out about this from Macrumors and I said yes. He said, "Do you really want to enjoy your device? I'd recommend avoiding that site." I had to agree with him, had I not seen the thread on light bleeding issues with the iPad 3, I'd never have noticed or even cared. They still happily replaced my iPad 3 without me having to press at all, but that hit me... lol.

    My 8+ didn't have cracking issues, doesn't get hot, it's perfect.
     
  9. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    Do not think so. I think that we only or almost only hear about the problems. I have had no problems with my 8+
     
  10. DNichter macrumors 603

    DNichter

    Joined:
    Apr 27, 2015
    Location:
    Philadelphia, PA
    #10
    Yea I am sure it's overblown, just feels like more small issues than normal considering Apple has already issues 2 point issues to fix them, plus the battery thing.
     
  11. ssledoux macrumors 6502a

    ssledoux

    Joined:
    Sep 16, 2006
    Location:
    Down south
    #11
    I've been having that crackling issue, and was just getting on here to see if it others were having that problem as well. I can't get my updates to load because it says it still hasn't restored everything on my phone from my backup. It's SO frustrating that I can't ever get my backups to finish.

    I just hope that it'll be corrected with the updates if I can ever get them. Otherwise it'll be back to Apple for a replacement.

    FWIW, this is the first time I have EVER had an issue with a new iPhone, so I'm not complaining, but I obviously do want it fixed.
     
  12. PBz macrumors 68000

    PBz

    Joined:
    Nov 3, 2005
    Location:
    PVB, Florida
    #12
    AGREE.. get it replaced.
    FWIW.. white box or refurbished is likely better than off-the-line IMO.
     
  13. Zune55 macrumors 6502a

    Joined:
    May 2, 2015
    #13
    Try 11.0.3 on iphone 8 I don’t have this issue.
     
  14. bruinsrme, Oct 12, 2017
    Last edited: Oct 12, 2017

    bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #14
    Hold on here’s the piece of logic you forgot.

    I have a brand new phone that isn’t perfect and they want to replace it with a near if not perfect refurb
     
  15. macfacts macrumors 68030

    macfacts

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    Oct 7, 2012
    Location:
    Cybertron
    #15
    Apple normally sells refurbished products for a discount, so why should he accepted a refurbished iPhone when he paid full price?
     
  16. DynaFXD macrumors 6502a

    DynaFXD

    Joined:
    Jun 15, 2010
    Location:
    East Coast
    #16
    A refurb'd unit is flagged as such by its serial number. Some outfits, such as Best Buy, will not give you credit for a refurb unit when trading in for a new phone (ask how I know). Yes, if Apple is going to flag them as something other than just a plain iPhone model <whatever>, then I would avoid them too.
     
  17. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #17
    Apple Replacement warranty models go through more rigorous tests and the outside shell, battery, screen and most internals are replaced with brand new. It works and looks as brand new.
    He must accept any working replacement they provide him cause that's part of the 1 year applecare warranty agreement that comes with all iphones.
    But again, if it works and looks like brand new it doesn't make a difference. He still has the remaining warranty of the original device transferred to the replacement unit also.

    --- Post Merged, Oct 12, 2017 ---
    I never heard of such thing that Best buy will not accept a replaced iPhone on their trade in program.
    That's their loss if they actually do that. There's plenty of trade up and buy back companies that would pay you more than best buy would anyway;)

     
  18. DynaFXD macrumors 6502a

    DynaFXD

    Joined:
    Jun 15, 2010
    Location:
    East Coast
    #18
    As I found out, they do not and I got to see the monitor that said so. And the point really is, refurb'd units (or pardon me, re-manufactured units) are flagged by Apple and identifiable as such by anyone that can read the serial/model number. If they really are 'just as good' as new, why does Apple make the distinction? For whatever reason, to those that deal in handling iPhones as a commodity, the refurbs are second class citizens. To the end user? Maybe it doesn't matter. Or maybe, it just might.
     
  19. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #19
    It doesnt really matter to me how or why they flagged or displayed in Apples internal inventory system.
    As long as it works and looks great I have no problems. Believe whatever you want though.
    Life is too short to worry about such things IMO.



     
  20. rdunlap thread starter macrumors regular

    Joined:
    Mar 13, 2013
    #20
    So, just got home from the Apple Store with the same phone. The “genius” ran some tests and said that everything checked out fine. Basically told me I didn’t know what I was talking about. I’m on the phone all day for work and it’s been a pain in the butt to deal with the audio issues through the headset. Then he told me it could be the case I was using, which I told him it was one of the Apple cases for the iPhone 8 Plus. He still went with it and I literally wanted to call BS but was nice and let him finish.

    Then with the heat he told me the tests came back normal but I’ve had an iPhone since the original and I know what normal heat is and what is abnormal. It is not normal for my phone to get as hot as it does.

    I wiped the phone out 6 times, both over the air and via iTunes and he told me to try it one more time. You know, because the 7th time is a charm. I specifically go through all these steps multiple times to AVOID having to take a trip to the Apple Store. Then he told me to use it for 24-48 hours and see if the issue persists and to bring it back if it does. What a pain in the butt. Sometimes dealing with Apple is so stressful, but other times it’s a relatively good experience.
     
  21. OneMike macrumors 603

    OneMike

    Joined:
    Oct 19, 2005
    #21
    If you buy a brand new car at full price and found out it had issues. Would you accept a used one as its replacement?

    If refunded and charged the price of a used car, maybe. Otherwise likely not.

    The same principle applies. If I’m charged new item rate. I want a new item.

    When items appear in the refurbished store they are offered at s discounted price, correct?
     
  22. Applejuiced, Oct 13, 2017
    Last edited: Oct 13, 2017

    Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #22
    I love the cellphone and car comparisons. A transportation vehicle and a cellphone are the same thing I guess:D
    So you buy a brand new 2017 Toyota and off course you get the standard manufacturers warranty on it.
    2 years later and about 30k miles or so the transmission ends up dying on you.
    You bring it back to the dealer and normally it has plenty of use over time. It has many dings and scratches on the doors, the tires are kinda bald, the brake pads and rotors are worn out. The back seats got a little bit chewed up by your dog. The front seats and carpets have coffee stains, dirt and spills over time. The drivers side mirror is missing a big chunk from that time it got scrapped at a McDonald's drive thru. Rear bumper has a small dent on the corner.
    But it's ok, you walk in and demand another brand new 2017 Camry with 0 miles on it. Just a completely brand new untouched replacement right?
    Why would you think that handing in a used device any time before the manufacturers warranty is up would entitle you to a brand new one in return?
    It doesn't, wether you like it or not. That's the warranty policy.
    Within 2 weeks you can return it for a full refund.
    Any time between day 15 and 365 you will receive a fully functioning replacement unit that looks and works as new. Any warranty remaining on the original phone will transfer to the replacement unit. If the remaining time is less than than 3 months you will receive a minimum 90 day warranty on the replaced device.



    --- Post Merged, Oct 13, 2017 ---
    Where you able to replicate the audio cracking sounds and issues you were experiencing to show the Apple rep?
    Or does it happen sometimes and not always?

     
  23. rdunlap thread starter macrumors regular

    Joined:
    Mar 13, 2013
    #23
    I couldn't seem to replicate it on the spot as it was very loud in the store and it doesn't happen all the time. It's very random, but when it does happen it's very hard to understand what the person is saying. Sounds like really forced burps coming from the other person.

     
  24. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #24
    True, many times when we want something to come up to show what it's doing it ends up just working fine:)
    I get the same cracking sound when I make a call sometimes with my i7 plus.
    As soon as it rings I can hear the cracking sound and I just hang up. Call right back and the call and everything sounds fine.
    Not sure but I don't think that's a phone hardware issue. Maybe a bad connection sometimes with the network because it does it sometimes but not always.

     
  25. rdunlap thread starter macrumors regular

    Joined:
    Mar 13, 2013
    #25
    I've wiped the device and restore many times, many ways. I don't think it could be software at this point. And from reading it seems 11.0.2 was supposed to fix a related issue and I'm now on 11.0.3 and it's still happening to me. It may be something different. I'm also quite worried about how hot this phone is getting. It's hot to the touch and I'm afraid to leave it on anything cloth etc in fear it may possibly start a fire. That's how hot this phone is getting. Even as I type this the phone is super hot.

     

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