Iphone 8 Plus Scatched Out of The Box

[Walter.Sobchak79]

Hello All,

I just got my first Iphone last night. I got the 8 Plus. I peeled the plastic off and there was a small scratch on the screen. It is small and I cannot tell if it is in the coating they put on the screen or into the actual glass. I pulled up videos and pictures and it is not effecting resolution or anything.
No dead pixels. I put a OtterBox glass screen protector on it and you cannot even see it.
I think it was just in the olephobic coating and not the actual glass.
Verizon said they will exchange it due to their 14 day stress free guarantee.
I just dont want to hassle with going to Verizon, doing an exchange, removing the screen protector and buying a new one for the new phone.
How can you tell if the scratch is actually into the glass or if it is just in the olephobic coating?

 

[bunnicula]

LOL.

Seriously? A tiny scratch that might be in the coating and that Verizon offered you the opportunity to exchange?

You cannot be serious.

 

[krishmk]

They mass produce millions of phones and a few can skip the quality control, can't verify everyone.
Glad you can get to exchange it.

To the other guy: if this happens to others.. you will say are you serious, if this happens to you, will you accept it?

 

[bunnicula]

They mass produce millions of phones and a few can skip the quality control, can't verify everyone.
Glad you can get to exchange it.

To the other guy: if this happens to others.. you will say are you serious, if this happens to you, will you accept it?

If I found a scratch I didn't like, I'd just return it for a new one, which the OP here gets to do. Unless that was one hell of a scratch, visible from far away and deep into the phone, would I post here on MR complaining about it. Especially when my carrier was telling me that I could get a brand new one.

Seems like unrealistic expectations to me.

I'm not a guy, btw. I'm, a woman. I upgrade my phone yearly, ever since the first iPhone. I have never had to return one due to cosmetic issues, but I would if I had one and just figure that's how it goes because they cannot all be perfect. They are mass produced.

 

[psac]

No company can guarantee 100% quality control. (And when it's NASA or Boeing/Airbus, it can be fatal.) So a scratch on a phone can happen, and it's no big deal. I understand the annoyance of having to get another screen protector, but either just return it and get the new screen protector, or just live with it if it's not visible to you at all.

 

[5105973]

They mass produce millions of phones and a few can skip the quality control, can't verify everyone.
Glad you can get to exchange it.

To the other guy: if this happens to others.. you will say are you serious, if this happens to you, will you accept it?

Count me in as another one who would either leave it as is or take it back to Verizon and never mention it except in passing conversations about other things.

We all want people to feel welcome here on this forum, but just a heads up to new members, creating threads like this to magnify a perceived problem that actually already has acceptable solutions is not going to be well received by the MR community at large. It comes across as alarmist and will harm your credibility over time.

Credibility is important because unusual problems do crop up from time to time that will have you and other people genuinely stumped. You don't want them dismissed out of hand because you got pegged early on as an alarmist.

 

[Walter.Sobchak79]

I honestly didnt think posting here about it would be a big deal.
I just wanted to see what others thought about it.
I didnt expect so many people to get upset.
This is my first Iphone so I wanted to see if others had similar experiences.
I have seen threads about it happening on the 6 and the 7.
What I wanted to know was, how could I tell if it was in the glass or the coating.
Thank you all for your replies, even the annoyed ones.

 

[JoeyD74]

I would have returned it and never even powered it up, not sure why you would keep it if it was that noticeable and then go through all the setup and install a screen protector over it.

 

[bunnicula]

I honestly didnt think posting here about it would be a big deal.
I just wanted to see what others thought about it.
I didnt expect so many people to get upset.
This is my first Iphone so I wanted to see if others had similar experiences.
I have seen threads about it happening on the 6 and the 7.
What I wanted to know was, how could I tell if it was in the glass or the coating.
Thank you all for your replies, even the annoyed ones.

If the scratch bothers you, it does not matter if it's the glass or the coating. Return it.

It's not structurally compromised if the glass has a wee scratch on it. I wear diamond earrings and every iPhone I've ever had has gotten some sort of micro scratch on it from those. No problems with any of them.

 

[Walter.Sobchak79]

Cool.
I think I am just going to keep it.
It is a nice phone.
Verizon does offer the 14 day return and Apple offers a 1 year manufacturers warranty.
I also have the insurance plan on it.
I am leaning towards keeping it.
Thanks all.

 

[576316]

You should just.
Return it because they offered.
To exchange it for you.
And also stop writing.
Everything on a different line.
Have a great day.
And enjoy your new phone.

 

[Walter.Sobchak79]

I would have returned it and never even powered it up, not sure why you would keep it if it was that noticeable and then go through all the setup and install a screen protector over it.

I know.
I had that thought.
Right when I noticed it, I was thinking just call verizon and see what to do.
I showed it to my wife, she knows me very well.
I should mention I suffer from OCD, like literally have it. I take medication for it.
She said, "knowing you, I would return it"
I said "let me put on the screen protector and see if you can still see it and if you can I will return it"
I put on the screen protector and you cannot see it.
I could not stop thinking about it last night.
It even kept me awake, reading about it and the olephobic coating and all that jazz.
I realize this is kinda lame.

 

[BeeGood]

I honestly didnt think posting here about it would be a big deal.
I just wanted to see what others thought about it.
I didnt expect so many people to get upset.
This is my first Iphone so I wanted to see if others had similar experiences.
I have seen threads about it happening on the 6 and the 7.
What I wanted to know was, how could I tell if it was in the glass or the coating.
Thank you all for your replies, even the annoyed ones.

It’s definitely rare. I too upgrade every year and I’ve never had a brand new iPhone have a cosmetic defect that caused me to return it.

If I did, I’d simply return it. Apple has been asleep at the wheel in a coupe different places IMO, but customer care isn’t one of those.
[doublepost=1506709827][/doublepost]

I know.
I had that thought.
Right when I noticed it, I was thinking just call verizon and see what to do.
I showed it to my wife, she knows me very well.
I should mention I suffer from OCD, like literally have it. I take medication for it.
She said, "knowing you, I would return it"
I said "let me put on the screen protector and see if you can still see it and if you can I will return it"
I put on the screen protector and you cannot see it.
I could not stop thinking about it last night.
It even kept me awake, reading about it and the olephobic coating and all that jazz.
I realize this is kinda lame.

It seems to really be bothering you. Just return it. It’s definitely not worth loosing sleep over.

 

[Walter.Sobchak79]

It’s definitely rare. I too upgrade every year and I’ve never had a brand new iPhone have a cosmetic defect that caused me to return it.

If I did, I’d simply return it. Apple has been asleep at the wheel in a coupe different places IMO, but customer care isn’t one of those.
[doublepost=1506709827][/doublepost]

It seems to really be bothering you. Just return it. It’s definitely not worth loosing sleep over.

I know, it is really not worth stressing about and losing sleep over. Plus, my wife is already annoyed with me for talking about it. She gets tired of my OCD and how it manifests itself.

 

[Shadowbech]

It drives me nuts if I received a phone that had scratches out of the box and I typically send them back and get one without scratches. Thus when I buy a phone, I always inspect my phone before officially deciding to keep it.

 

[Walter.Sobchak79]

It drives me nuts if I received a phone that had scratches out of the box and I typically send them back and get one without scratches. Thus when I buy a phone, I always inspect my phone before officially deciding to keep it.

I have until Oct. 12th to exchange it. I am looking online to see if I can find threads or images about a scratch in the glass versus a scratch in the olephobic coating. Havent found anything thus far.

 

[movieator]

Hello All,

I just got my first Iphone last night.
I got the 8 Plus.
I was so excited.
I peeled the plastic off and there was a small scratch on the screen.
I was so upset.
It is small and I cannot tell if it is in the coating they put on the screen or into the actual glass.
I was so disappointed, this is a $800 phone.
I pulled up videos and pictures and it is not effecting resolution or anything.
No dead pixels.
I put a OtterBox glass screen protector on it and you cannot even see it.
I think it was just in the olephobic coating and not the actual glass.
Verizon said they will exchange it due to their 14 day stress free guarantee.
I just dont want to hassle with going to Verizon, doing an exchange, removing the screen protector and buying a new one for the new phone.
I am just afraid the scratch could be into the glass and not just the olephobic coating and will cause issues in the future.
So disappointed with Apple's quality control.

National Poetry Day was yesterday, dude.

 

[bunnicula]

I know.
I had that thought.
Right when I noticed it, I was thinking just call verizon and see what to do.
I showed it to my wife, she knows me very well.
I should mention I suffer from OCD, like literally have it. I take medication for it.
She said, "knowing you, I would return it"
I said "let me put on the screen protector and see if you can still see it and if you can I will return it"
I put on the screen protector and you cannot see it.
I could not stop thinking about it last night.
It even kept me awake, reading about it and the olephobic coating and all that jazz.
I realize this is kinda lame.

I wish you’d mentioned the OCD up front.

Return it. You will be happier if you do.

Take your wife. Have her look the phone over. If she decares it scratch free, do NOT look for scratches again.

Just enjoy your new phone.

 

[kkh786]

Hello All,

I just got my first Iphone last night.
I got the 8 Plus.
I was so excited.
I peeled the plastic off and there was a small scratch on the screen.
I was so upset.
It is small and I cannot tell if it is in the coating they put on the screen or into the actual glass.
I was so disappointed, this is a $800 phone.
I pulled up videos and pictures and it is not effecting resolution or anything.
No dead pixels.
I put a OtterBox glass screen protector on it and you cannot even see it.
I think it was just in the olephobic coating and not the actual glass.
Verizon said they will exchange it due to their 14 day stress free guarantee.
I just dont want to hassle with going to Verizon, doing an exchange, removing the screen protector and buying a new one for the new phone.
I am just afraid the scratch could be into the glass and not just the olephobic coating and will cause issues in the future.
So disappointed with Apple's quality control.

I had a small scratch on the back of my Gold iPhone 8 Plus out of the box.
Initially it bothered me as I was worried heat from wireless charging can make it worse it even crack the glass but then I decided to enjoy the phone.
I will monitor the scratch for another week and take a decision to return or live with it then.

 

[Dirtydutch]

Yea I gave up caring about minor imperfections that will normally occur anyway, sometimes I''m not sure I didn't cause them myself honestly. The iPhone has so many things to enjoy with it, it's not worth getting caught up in that, it's nice just to have the new iPhone and use it for all the things it's capable of.

 

[avtella]

I’d just exchange it, why not when spending that much, also it’s probably the oleophobic coating, if not then if it’s an actual scratch it might compromise the integrity of the glass even in a minor drop. Plus it’s understandable a few devices here and there might miss QC standard out thousands, and you just got unlucky to be in that tiny group.

If you want terrible QC look at Sony lol, I had to exchange my Z3 phone 6-7x fortunately T-Mobile one day shipped each one. I’ve owned pretty much every brand phone and Sony was absolutely the worst and that was the first time I faced QC issues lol, let alone 7x.

 

[44267547]

It happens. But Apple stands behind their Products and they would have made the situation whole regardless. Mass produced items will never be perfect. But customer services matters most when standing behind the product.

 

[Walter.Sobchak79]

I appreciate all of your responses and thank you all for your input. I had never even considered the fact that they are mass produced and some might have minor imperfections, but that makes sense. Why is everyone so pissed off about the way I wrote my earlier responses? Whats the big deal with starting a new line for each sentence? Thats how I write my emails at work and in other forums and have never been reprimanded for it.
[doublepost=1506717247][/doublepost]

I wish you’d mentioned the OCD up front.

Return it. You will be happier if you do.

Take your wife. Have her look the phone over. If she decares it scratch free, do NOT look for scratches again.

Just enjoy your new phone.

No worries, its cool. I found myself thinking the same thing, if I hadnt looked it over so closely I would have never noticed the minor scratch and would not be in this position to begin with. I really think it is just in the coating and not the glass the more I have researched it. We will see what happens, I might decide to return it or I might not. Like you said, it is almost worth the peace of mind to exchange it. However, with my luck I would find another issue and it would drive me nuts.

 

[5105973]

I wasn’t annoyed. I just wanted to give you a heads up in case you didn’t know that the environment around here can be kind of hostile to the way you presented everything. Oh well whatever, I’m not here to edit your posts or tell you what you should have written instead. I write very poorly and get into plenty of sticky situations here, myself.

And nobody’s attacking you...yet. I mean this is all kind of minor. They’re just explaining how posts usually are formatted and giving you a bit of ribbing. But I’ve seen it get way more heated and hostile around here. This is nothing. You’re actually getting a pretty positive response and discussion going now that you’ve explained a bit more why this got to you.

Your post status has you as a “newbie” but I could swear I’ve seen your user name here before going a ways back. Are you a returning forum member? Well, whatever, it’s good to have you here. Sorry if I in particular made you feel unwelcome.

 

[bunnicula]

No worries, its cool. I found myself thinking the same thing, if I hadnt looked it over so closely I would have never noticed the minor scratch and would not be in this position to begin with. I really think it is just in the coating and not the glass the more I have researched it. We will see what happens, I might decide to return it or I might not. Like you said, it is almost worth the peace of mind to exchange it. However, with my luck I would find another issue and it would drive me nuts.

That's why I told you to return it and let someone you trust (like your spouse) look it over for obvious defects, then don't look at it that closely until you've had it for months and it isn't brand new. It's worth it for the peace of mind because we use our phones so much in a given day and I am borderline OCD myself, so I say this as someone who can relate... it'll bug you and you don't need that.