Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone 8/Plus iPhone 8 plus screen scratches

ABC5S said:
Always wondered, why don’t people put a screen saver on it? If they value their expensive smart phone they would. That’s what I’ve done and it’s no biggie, nor expensive, and doesn’t take away the feel in my opinion.
Click to expand...
That’s like asking why some people don’t use cases.

We don’t like them, and choose to take the risk. It’s as simple as that.

Now granted, I don’t tend to drop my phone, I don’t have little kids, and I am a person who treats my stuff carefully (while not being anal). I’d rather enjoy the look and feel of my phone as I see fit than wrap it up just in case.

I have friends who drop their phone on a regular basis, or who have toddlers who would be grabbing and dropping, or who don’t want to have to think about into which pocket they’re putting their phone. They’re smart to use cases and screen protectors.
 
  • Like
Reactions: 44267547
Lobwedgephil said:
Bigger screen is going to scratch more then the SE, also just the act of putting in your pockets could scratch the coating, which is what you have shown so far. Gorilla Glass 5 is more durable for falls, but appears to be less durable for scratches.
Click to expand...

My SE has no scratches, the 8 has scratches ALL OVER.

So definitely not the case for this. I think my glass is defective, I have no other idea how this could scratch so much easier
 
  • Like
Reactions: Dwalls90
seeforyourself said:
Hello guys, how are you?


So I purchased my phone exactly a week ago today on launch day, and I’ve noticed that this phone has 1 major problem, screen scratching.

I’ve had my iPhone SE without a case/screen protector for over a year, and it never had scratches on its screen. I’ve even dropped the iPhone as a ton of times and it had no scratches on the screen itself.

_


My iPhone 8 plus though, has had a TON of scratches ALL over the display even before I’ve dropped it the first and only time. There are scratches running across the display and swirl scratches all over it, but the aluminum rimming is in mint condition.

I now know this iPhone needs a screen protector because it is VERY vulnerable to scratches as oppose to the SE. I thought this display was supposed to be more scratch resistant compared to my old phone, but it’s not in my situation.


I have to exchange this phone anyways, due to the fact that it sounds like crackling noise when I make phone calls (the common issue that a lot of people are facing with) so I will buy a protector on the new iphone .


But is anyone else noticing this too? I’m going to post a pic of my iPhone 8 plus screen and then my SE screen.
Click to expand...

Yes. I have had the exact same problem. The scratches appearing on my screen are numerous and go far beyond those on the iPhone 6 that I’ve had almost three years. I’m heading to the store to deal with this while I’m still in my 14 days.
 
  • Like
Reactions: Zigourney
I was beginning to think I was going crazy. No you’re not the only one. Had a 6s since it released and never even considered a screen protector. Had the iPhone 8 plus for two days and I had a huge number of micro scratches all condensed in small areas on the sides of the screen (not as many in the middle). The phone never lays upside down and only goes in a clean jean pocket with nothing else.

Never had this issue with the 6 and before, and now I’m starting to get significant deep scratches on the top and bottom bezels. So disappointed and sad, esp considering the sales pitch talking about the hardest glass in any smartphone. Bought a protector, but my gusss is apple tested the glass with dropping but didn’t seem to give a crap about abrasive testing.
 
So update:


I got a replacement since it bothered me so much (they even said that it was bad and were surprised when I told them that I never have anything in my pockets.


I left my screen thing on that came with the phone and bought a case at the dollar store. When I took the plastic off, I noticed a hair line crack on the top right of the phone.... like seriously?
 
You have to embrace the micro scratches on these new phones. They are scratching the olephobic coating and are visible in direct sunlight. You shouldn’t be able to see them in the shade in my experience. If this kind of thing bothers you, you will need a screen protector.

I use my phones without cases and instead use a leather sleeve. I get these scratches within hours of unboxing and am fine with them.

I’m currently using a couple week old SE and it has a couple of these scratches only visible in sunlight.
 
seeforyourself said:
So update:


I got a replacement since it bothered me so much (they even said that it was bad and were surprised when I told them that I never have anything in my pockets.


I left my screen thing on that came with the phone and bought a case at the dollar store. When I took the plastic off, I noticed a hair line crack on the top right of the phone.... like seriously?
Click to expand...

Wait - so they replaced it free, or you had to pay? Was this through the genius bar, or did you return it?
 
Dwalls90 said:
Wait - so they replaced it free, or you had to pay? Was this through the genius bar, or did you return it?
Click to expand...

Free, since it was within the 14 days.
[doublepost=1507147765][/doublepost]
jeff_siler said:
You have to embrace the micro scratches on these new phones. They are scratching the olephobic coating and are visible in direct sunlight. You shouldn’t be able to see them in the shade in my experience. If this kind of thing bothers you, you will need a screen protector.

I use my phones without cases and instead use a leather sleeve. I get these scratches within hours of unboxing and am fine with them.

I’m currently using a couple week old SE and it has a couple of these scratches only visible in sunlight.
Click to expand...


You were able to see them without direct sunlight. They were too deep to be on the coating, the actual glass was scratched.
 
seeforyourself said:
Free, since it was within the 14 days.
[doublepost=1507147765][/doublepost]


You were able to see them without direct sunlight. They were too deep to be on the coating, the actual glass was scratched.
Click to expand...

Wow! I hope to have the same luck. I'm also within 14 days. Thanks.
 
When you spend all this money on a phone you need to protect it anyway you can. The second I took my 8+ out of the plastic I put a case and tempered glass screen protector on it. No worries.
 
Newtons Apple said:
If you do talk Apple is replacing you phone, it will have the same screen that you managed to scratch before. All the screen are the same.
Click to expand...

Some of this are having an issue, some are not.


If you saw my other phones screen you would wonder what the hell I carry in my purse. But I am a male and have pockets that don’t have anything in it
 
Newtons Apple said:
If you do talk Apple is replacing you phone, it will have the same screen that you managed to scratch before. All the screen are the same.
Click to expand...

While I'd generally agree the intended production model every consumer should receive is the same, obviously that is not the case. Otherwise, we would have no defective units and little need for the Genius Bar :) Screens even have different levels of warmth in the backlight.

oplix said:
I have a theory that oleophobic coating has become thicker making it easier to scratch the coating itself
Click to expand...

Seems like a reasonable assumption, but I'm more-so thinking the application of the oleophobic coating is defective for some devices

TrumpWon! said:
When you spend all this money on a phone you need to protect it anyway you can. The second I took my 8+ out of the plastic I put a case and tempered glass screen protector on it. No worries.
Click to expand...

Lots of people have suggested this, but that's not really the issue at and.

----------

I'm headed to the Genius Bar Sunday, before my 2 week return period is up, and I'll see what they say. Hoping I have the same luck
 
I decided to go naked and it did not take long before I found micro-scratches on my phone. Only visible in certain lighting/angles. I can definitely tell though that it is the coating and not the glass. But I saw a post on here that said “phones are tools not art exhibits.” And while I do not abuse my phone, I will use it. I guess I’d rather be the one that puts a scratch on it that keeping it pristine for the next person to get to use while it is perfect.
 
  • Like
Reactions: BigMcGuire
Wow, seeforyourself! You sure are a testament to the durability of the SE. I would not have labeled myself as OC but I have never dropped my iPhone 7, a replacement for my 5S as I only update when I have to. I simply can't afford to get the latest model on release so I am careful with it. I was surprised though that when I got my 7 the salesmen took it out of the box, got me to check it, switched it on to show it was working and then applied a glass screen protector and offered me a choice of silicon cases all included for no extra charge.
 
oplix said:
I have a theory that oleophobic coating has become thicker making it easier to scratch the coating itself
Click to expand...

And I think the majority of average consumers, they have no idea what Oleophobic coating even is. But this is a good point, where the oleophobic coating does wear off eventually, that its main intent is to act as a protectant over the display against minor scratches.
 
Dwalls90 said:
While I'd generally agree the intended production model every consumer should receive is the same, obviously that is not the case. Otherwise, we would have no defective units and little need for the Genius Bar :) Screens even have different levels of warmth in the backlight.
Click to expand...

LED backlights can and will vary in color temperature, while screens are made in bulk from the same raw materials. I doubt the OP got a “soft screen”.
 
  • Like
Reactions: BigMcGuire
Newtons Apple said:
LED backlights can and will vary in color temperature, while screens are made in bulk from the same raw materials. I doubt the OP got a “soft screen”.
Click to expand...

Who's to say? I think we give too much credit to how perfect Apple's assembly process is.

Did you not see the threads regarding that issue?
 
Dwalls90 said:
Who's to say? I think we give too much credit to how perfect Apple's assembly process is.

Did you not see the threads regarding that issue?
Click to expand...

Iphones are no different that other mass produced electronics. There will be some failures. LEDs have alway varied in color temperature, they try to use matched LEDs but are not always successful.

No such thing as perfect.
 
Last edited:
  • Like
Reactions: BigMcGuire
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back