iPhone 8(+) iPhone 8 plus screen scratches

Discussion in 'iPhone' started by seeforyourself, Sep 29, 2017.

  1. ccrollins macrumors newbie

    Joined:
    Oct 2, 2017
    #76
    Let me know how that goes.
     
  2. mathieuplante macrumors member

    Joined:
    May 2, 2010
    #77
    What would you consider the best premium tempered glass screen protector? I can see a few tiny scratches on my brand new iPhone 8 plus that I’ve only had for 2 weeks, in a pocket with nothing else in it. I don’t want the scratches to get worse with time. Thanks.
     
  3. seeforyourself thread starter macrumors regular

    Joined:
    Dec 1, 2014
    #78
    My brother uses the cheap ones on amazon (the $3 ones) and they seem to hold up pretty well... I know that you can buy a 3pk for $10.

    I’m pretty sure he’s on his original too (has a case though)
     
  4. Renegade72 Suspended

    Renegade72

    Joined:
    Oct 5, 2017
    Location:
    Europe
    #79
    It takes just one grain of sand in your pocket to scratch a screen. Just a single one.
    The comparison with your previous device is useless.
     
  5. Dwalls90 macrumors 601

    Dwalls90

    Joined:
    Feb 5, 2009
    #80
    My Genius Bar wasn't helpful. They wanted to charge me the full replacement screen price ($169), although the joke is that they didn't have the part in stock. My "Genius" was also a complete ***** from a customer service perspective.

    I'm going to contact Apple Support tomorrow and just tell them they can replace the screen for free, or I'm going to return it and repurchase it in a store someday. The screen isn't broken, so it's not a damaged phone. In other words, they can eat the cost of a defective screen replacement, or they can take back my phone and give me a brand new one.
     
  6. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #81
    So you had to have dropped it it there was a crack. Dollar store for your case? LOL! Sorry you can count your lucky stars that Apple replaced it.
    --- Post Merged, Oct 8, 2017 ---
    So you are mad at Apple because they would not give you a new phone after damaging your screen?
     
  7. Dwalls90 macrumors 601

    Dwalls90

    Joined:
    Feb 5, 2009
    #82
    The screen is defective.
     
  8. seeforyourself thread starter macrumors regular

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    Dec 1, 2014
    #83
    I never dropped the replacement.
     
  9. TrumpWon! macrumors member

    Joined:
    Sep 10, 2017
    #84
    I just got a 3 pack of some of the cheapest ones I could find on amazon. As long as there’s something between you and the screen for protection is all that matters. Tempered glass are nicer than regular plastic protectors in my opinion because tempered glass protectors in my experience are much easier to apply with no bubbles given that your screen is clean during installation.
     
  10. chrisforpm macrumors regular

    Joined:
    Aug 30, 2015
    #85
    I know someone who has major scratches on their 8+ as well. Yet myself and my partner both have them and nothing. Maybe just bad luck?
     
  11. macTW Suspended

    Joined:
    Oct 17, 2016
    #86
    It isn’t when you scratched it with daily use.
     
  12. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #87
    Let me first say I'm not questioning if your screen is defective or not. But I will comment on your attitude.

    What makes you think you can get away with your type of attitude and giving Apple demands on what you think is appropriate? If I recall correctly, I saw a previous post from you where you stated something similar where "You were going to give Apple no choice to replace your iPhone 7+. " See below.

    It's this type of mentality that should not be tolerated and you're not in a position where you can make demands to a company that doesn't have to deal with unruly customers. It's called denying the return.
     
  13. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #88
    It is defective because you scratched it?

    LOL!
     
  14. Winterfibre macrumors regular

    Joined:
    Nov 30, 2016
    #89
    I’ve heard quite a few reports on YouTube about the 8 scratching easily.
     
  15. MrGimper macrumors 603

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #90
    How so? The screen is advertised as scratch resistant, not scratch proof. And reading your comment about "I'm going to contact Apple Support tomorrow and just tell them they can replace the screen for free"... that's the kind of stinking self-entitled attitude that doesn't get you anywhere. Perhaps you were the one with the sh*tty attitude, and quite rightly it got you nowhere. I've found that being courteous to Apple staff has led to much better results ... cases being replaced for free, devices being replaced when out of warranty to name a few.
     
  16. Mr.Blacky macrumors 6502

    Joined:
    Jul 31, 2016
    Location:
    Austria
    #91
    Is that a scratch or a crack int the glass?
     

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  17. DNichter macrumors 604

    DNichter

    Joined:
    Apr 27, 2015
    Location:
    Philadelphia, PA
    #92
    I notice a lot of little micro scratches on the huge chins of my 7 Plus. Never happened prior so they must have changed something up. Usually baby my iPhone's, nothing on the screen itself.
     
  18. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #93
    Kind of hard to tell as the image is out of focus. If it is a single break and there is no damage to the phone, Apple might replace under warranty
     
  19. Dwalls90 macrumors 601

    Dwalls90

    Joined:
    Feb 5, 2009
    #94
    I had it for 2 days with a case, never carried it with keys and I almost never keep it in my pocket. In those 2 days of ownership, I barely went anywhere with the phone. This is compared to iPhones prior that I’ve banged up for sure due to my own usage, and the screens have been unscathed in comparison.

    Not that I owe you an explanation as to my temperament when going to a store, but I didn’t make demands or act like a bad customer. I was as equally polite with this incident as I was before. I was commenting on the temperament of the genius I dealt with.

    The return policy exists for a reason, and in this case the reason is the product isn’t holding up to the standards prior iterations of the product, or features as advertised.

    Yep, just got Apple to confirm this is one of many cases of screens scratching abnormally too easily, and they’re actually going to swap the screen free of charge.

    TL;DR Apple recognized there is a trend amongst soft screens on some iPhone 8’s, and is replacing it. So everyone claiming “Lol, you idiot, you scratched it through daily use”, can calm down now.
     
  20. macTW Suspended

    Joined:
    Oct 17, 2016
    #95
    Until Apple comes out to say this, I call bull. Sorry. Random guy on internet looking for support for his self-inflicted phone issue with no sources for Apple confirmation...
     
  21. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #96
    You new phone will scratch just as easy. I also call BS on Apple saying some are soft! LOL!
     
  22. nia820 macrumors 68020

    nia820

    Joined:
    Jun 27, 2011
    #97
    I have found since the 6 that iphone screens have become like butter. This is why as soon as I get a new iPhone a glass screen protector goes on it.
     
  23. seeforyourself thread starter macrumors regular

    Joined:
    Dec 1, 2014
    #98
    Besides the crack that the replacement phone came with, this phone has NO scratches on it.

    My first iPhone 8 plus was plagued with scratches even though I kept nothing in the same pocket with it. I would literally be extra careful with it seeing some scratches were showing, yet i would get huge deep scratches afterwards even though I babies it to a much greater degree than my old iPhones which had no scratch issues.

    Like the issue with some 2012 MacBook Pro Retinas that had a problem with the anti-glare coating, I’m convinced some iPhone 8’s are experiencing an issue as well. Not all of them had this experience, but I’m shocked that a lot of you people don’t believe us when we say that it’s scratching so easily even though we have babied them.

    Now that my new iPhone 8+ has no scratching, I think this is obviously with some phones, not all.

    At least 5-6 people commented on here with the same issue - imagine how many people who don’t go on these forums notice this as well and don’t say anything?
     
  24. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #99
    So you already dropped it and cracked the screen?

    Kidding.

    Hope one day you will get what you are looking for.
     
  25. Gathomblipoob macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
    #100
    Heard and saw the same things last year about the 7.
     

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