I had an iPhone 5, but last week, I dropped it and the screen broke, rendering it totally unviewable. I purchased an iPhone SE, and brought it to the local AT&T store so they could transfer the account over. When I arrived home, I plugged the SE into my Macbook in order to restore the backup data I had saved to my hard drive from the iPhone 5 (I namely just wanted to transfer over my old photos and phone directory). Things more-or-less went smoothly, until the two-step verification process. I certainly know my Apple ID and password, and even the additional password I was asked to create when I made the backup save file. However, after updating the iPhone SE to the latest OS in order to make it compatible with the iPhone 5 data, the restore process / authentication process repeatedly asked me to retrieve a passcode/PIN of some kind that they keep sending ... to my old iPhone 5 with the broken screen, which I obviously cannot use. Saturday night, I initiated the account recovery process, which is very protracted and feels unnecessary (especially when the site revolves around a domain called "iforgot," as if I somehow forgot something, when in reality, it's Apple that apparently forgot that users with broken phones they're replacing have no means of accessing data sent to those broken phones ... So what's the problem? I understood it would take a few days to complete this process, but now I'm starting to worry, in part because almost exactly 24 hours after I made the account recovery request, I got an email from apple stating that a request was made. That makes sense, and they correctly relayed the right third-party contact phone number (my sister's) that they said they would eventually send instructions to. However, the time of the request in the email was off by 24 hours, and the email says the request was made from New York; I live in Iowa. Should I be concerned? Is there anything else I can do at this point to resolve this?