iPhone Activation Issues

[pterion]

clueless

The first person I spoke to at 8778003701 told me the activation was processed and complete and the phone should work anytime.
It did not (not going on 11 hours) so I called back. The next guy told me there was a problem and the number i was trying to port no , that it was not eligible for transfer. I asked if that was the case why my verizon phone stopped working. He said I had better call verizon because the number has not been ported so it should not have been deactivated. I called verizon and of course they said the phone had been disconnected as part of a successful (as far as they could tell) port of the number to ATT...

back on hold again...

PT

 

[pterion]

13 hours now and still not activated! i'm porting from verizon too. i have a family plan with them...i wonder if that has anything to do with it?

so....if it's just my line and my wife's on our family plan, and mine's the main number, does anybody know what happens to my wife's account? Will they just automatically just downgrade her to a normal plan or do we have to call them and figure this out?

Does your verizon phone still work?

 

[endlsdremr]

Restarting the application process to get your iPhone to activate

How do you restart the process?

1. Call your AT&T store and have them walk you through
2. Call customer service 877-800-3701
3. Call Apple 800 694 7466

None of these things worked for me, but those are some options that may work for you.

After 12 hours of trying to get my iPhone to activate, I was just told that I need to go back to the store I purchased my iPhone at and that they would help me.

Read all about my iPhone activation experience at my Thread-
"My iPhone nightmare. A $700 paperweight?"

Good luck to you!

 

[Bradley W]

_

 

[Jsimon9633]

so the only way to restart it is to go to an ATT store? lol

wtf

 

[jellomizer]

I would like to thank you all.

I would like to thank all the early adopters. All your work and greaf will help us non-early adopters to have an easy seamless experience with the iPhone in one or 2 years (Well that is when my contract expires)

 

[Jsimon9633]

I would like to thank all the early adopters. All your work and greaf will help us non-early adopters to have an easy seamless experience with the iPhone in one or 2 years (Well that is when my contract expires)

get bent

 

[MBHockey]

I would like to thank all the early adopters. All your work and greaf will help us non-early adopters to have an easy seamless experience with the iPhone in one or 2 years (Well that is when my contract expires)

You're welcome. We'll all be playing with our iPhones in the next 24-48 hours, regardless

 

[Jsimon9633]

You're welcome. We'll all be playing with our iPhones in the next 24-48 hours, regardless

or weeks by ATT standards

 

[endlsdremr]

I would like to thank all the early adopters. All your work and greaf will help us non-early adopters to have an easy seamless experience with the iPhone in one or 2 years (Well that is when my contract expires)

Um, yeah....

If you said that out of some weird kind of kindness... You can't know the pain we are in right now.... but thanks?

If you are saying that in order to rub salt in our wounds... I agree with the post above me- "Get bent" about sums it up.

=
AT&T =

 

[endlsdremr]

or weeks by ATT standards

AT&T 'standards'? What standards? Lol

The whole world has gone to hell when we have to rely upon AT&T standards...

(eyes closed, big sigh, head in hands, shaking head... )

 

[macenforcer]

Well its official. The sim cards are hosed.


I took my old sim card out of my phone I was transferring and put it into the iphone and reactivated it and bam. Done in 20 seconds. Got the email and everything.


Funny thing. The sim card that came with my iphone says 3G on the front and back.


So there you have it folks. If you are still waiting for activation put your old sim card in it. If you don't have a sim card from an old phone, go to ATT store.

 

[pherplexed]

Does your verizon phone still work?

yeah, my verizon phone is still working...

 

[Jsimon9633]

Well its official. The sim cards are hosed.


I took my old sim card out of my phone I was transferring and put it into the iphone and reactivated it and bam. Done in 20 seconds. Got the email and everything.


Funny thing. The sim card that came with my iphone says 3G on the front and back.


So there you have it folks. If you are still waiting for activation put your old sim card in it. If you don't have a sim card from an old phone, go to ATT store.

lol i just switched the sims and got to restart the activation and um yah now i got the same wait more time to activate


same as before but now i may have some problem lol

 

[PuterSaurus]

My Sprint phone still has full functionality. Anyone taking their number from Sprint get the "Your activation requires additional time" message and then eventually get up and running?

I just need to know there is hope.

Yes. 12 hours waiting now.

 

[tcharvey]

Still waiting

12 hours and counting and ATT hasn't still been able to activate my iphone. Spoke to two ATT representatives at two different numbers and both were completely useless. That ATT Wireless CEO, who gave his portion of the Keynote Address from index cards, needs to be fired over this.

 

[miguelq]

Well its official. The sim cards are hosed.


I took my old sim card out of my phone I was transferring and put it into the iphone and reactivated it and bam. Done in 20 seconds. Got the email and everything.


Funny thing. The sim card that came with my iphone says 3G on the front and back.


So there you have it folks. If you are still waiting for activation put your old sim card in it. If you don't have a sim card from an old phone, go to ATT store.

Putting in the old SIM in your Iphone starts the activation process all over again. Don't know if this really messes it up but it didn't work for me

 

[Jsimon9633]

Putting in the old SIM in your Iphone starts the activation process all over again. Don't know if this really messes it up but it didn't work for me

yeah i just didthat i may have further hosed my activaction by redoing that process

 

[iarejedi]

Well its official. The sim cards are hosed.


I took my old sim card out of my phone I was transferring and put it into the iphone and reactivated it and bam. Done in 20 seconds. Got the email and everything.


Funny thing. The sim card that came with my iphone says 3G on the front and back.


So there you have it folks. If you are still waiting for activation put your old sim card in it. If you don't have a sim card from an old phone, go to ATT store.

And I would love to know how you 'reactivate' something that hasen't been activated yet....

Official? Yeah..no.

 

[aimfire]

ATT dropped the ball

They told me to give it more time; they told me 24 hours.

Same here.... was on hold for 30 minutes and they told me 24 hours...
I told the rep that there was bad news about ATT all over the internet now and she laughed... yeah... ha ha

This is BS... It's been 6 hours now for me.

 

[macenforcer]

Putting in the old SIM in your Iphone starts the activation process all over again. Don't know if this really messes it up but it didn't work for me

I think there might be 2 problems to activation. 1 is that their servers got hosed. 2nd is that your info needs validation for some reason. Thats my guess. Been waiting for 8hrs now and no activation and when I switched the sims and reactivated it went right through. Good luck to everyone. I know this sucks.

 

[topside]

Hope...

Here's some hope for you guys... Woke up this morning with an activation complete email. Good luck and here's to seeing all your iPhone's working soon. I made the mistake of thinking it would start working automatically once activated, but instead you must plug it into iTunes when its completed activation.

7:30P CDT: AT&T is now processing your activation.
3:04A CDT:

iTunes Store <do_not_reply@apple.com> 3:04 am (4 hours ago)
reply-to iTunes Store <do_not_reply@apple.com>
to xxxxxx@gmail.com
date Jun 30, 2007 3:04 AM
subject Activation Complete
mailed-by apple.com



Apple
AT&T
Processing Activation



Congratulations, AT&T has successfully activated your iPhone service.


If you have not done so already, please connect your iPhone to your computer now to complete this activation (or click here if your iPhone is already connected).

 

[nt5672]

Shame on Apple.

2 hours in line at Apple Store Schaumburg, IL 60173.
2.1 hours on the phone with AT&T Customer Service, no activation.
1.6 hours on the phone with Apple Customer Service, no activation.

General Consensus - wait 6 hours.

12 hours later (7:21 am CST), no email, no activation and can not even listed to music on iPhone.

Old AT&T plan, prior to Cingular. Will have to go to AT&T Store and upgrade second phone. So far plan costs $5.00 more per month.

TOTAL Abortion.

Good News, Apple had great music on hold, AT&T NOT.
Bad News, AT&T blamed Apple, Apple blamed AT&T. After changing plans with AT&T neither could identify why iPhone would not activate.

 

[iarejedi]

Here's some hope for you guys... Woke up this morning with an activation complete email. Good luck and here's to seeing all your iPhone's working soon.

7:30P CDT: AT&T is now processing your activation.
3:04A CDT:

iTunes Store <do_not_reply@apple.com> 3:04 am (4 hours ago)
reply-to iTunes Store <do_not_reply@apple.com>
to xxxxxx@gmail.com
date Jun 30, 2007 3:04 AM
subject Activation Complete
mailed-by apple.com



Apple
AT&T
Processing Activation



Congratulations, AT&T has successfully activated your iPhone service.


If you have not done so already, please connect your iPhone to your computer now to complete this activation (or click here if your iPhone is already connected).

Thank you for posting this. It's about time someone did so we know what we are waiting for. Thanks.

 

[dukeblue91]

This is unbelievable I'm going on 13 hrs now and still nothing, not to mention that I'm a current AT&T customer.