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iPhone Activation Issues
- Thread starter iamhammill
- Start date
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14+ hours and waiting. Switching over from Verizon and keeping my number. In the last hour or so my old Verizon phone has been cut off.
I can't believe this happening to so many people. SO upsetting.
I can't believe this happening to so many people. SO upsetting.
I am in the exact same boat buddy.....I am on the phone with a pretty helpful (SHOCK) att guy right now....Ill let you know what he says
Hahaha after waiting 70 minutes just to talk to someone at the iPhone technical support place this lady just picked up and she believes its my operating system. Hahahahahaha. Ive tried it on 4 different computers. 2 Mac's, 1 desktop using Vista, 1 laptop using WindowsXP same error every time that AT&T has deterined that current account cant be used with iPhone. She just put my on hold again..Hopefully she'll be back soon. I wish this damn thing would work. The 5 people I know that have gotten the phone all havnt gotten it activated yet. ****
Just called the business support line to check on the FAN number. There isn't one on my account. Now I am being transfered to the Activation Support Team to try to get set up. One thing about business support line is that you don't have to wait on hold too long to speak to a person.
While I'm waiting to get activated, I've been practicing keying in phone number without looking and I'm getting pretty good.
By the way, the activation team is worthless. They can't do or see anything. They just have people giving out scripted answers that it will take more time.
While I'm waiting to get activated, I've been practicing keying in phone number without looking and I'm getting pretty good.
By the way, the activation team is worthless. They can't do or see anything. They just have people giving out scripted answers that it will take more time.
Not trying to be sexist but out of the 6 people Ive talked to in customer support both at AT&T and Apple only 1 was helpful, and he was the only guy. These women all seem too uninterested and wont stop faking surprise when they hear its not working.
Well, I'm a very loyal AT&T customer I guess.
So loyal, I had to call AT&T 4 times to get through to their 'Conversions' department to convert my account from an old AT&T account to a Cingular account so that it can be converted to a new AT&T iPhone account.
Lets see. Lined up 2 hours for an iPhone starting 4pm. I was 50th in-line and they had 15 sales persons. Waited 1 hour to buy one because the cash registers were soo slow because of the volume of transactions.
I called twice last night after I recieved the 'Your activation requires additional time to complete'. Was told the department I needed to 'fix' my account is closed, please call back at 7am.
Called back at 8:30am. Oh. That department don't open until 9am. Please call back in another 15 mins.
Call back at 8:55am. Waited on hold for another 5 minutes. Got through! Yeah!!!! I can activate my iPhone. No. You have to wait another 12-24 hours for activation because we did not expect the volume of people buying the iPhone.
Soo. After buying the iPhone looks like I might be waiting 48 hours to actually use it. All I can do is play with the Emergency call screen. Hope I don't get desperate and call 911! lol!!
This is how AT&T treats its very loyal customers.
So loyal, I had to call AT&T 4 times to get through to their 'Conversions' department to convert my account from an old AT&T account to a Cingular account so that it can be converted to a new AT&T iPhone account.
Lets see. Lined up 2 hours for an iPhone starting 4pm. I was 50th in-line and they had 15 sales persons. Waited 1 hour to buy one because the cash registers were soo slow because of the volume of transactions.
I called twice last night after I recieved the 'Your activation requires additional time to complete'. Was told the department I needed to 'fix' my account is closed, please call back at 7am.
Called back at 8:30am. Oh. That department don't open until 9am. Please call back in another 15 mins.
Call back at 8:55am. Waited on hold for another 5 minutes. Got through! Yeah!!!! I can activate my iPhone. No. You have to wait another 12-24 hours for activation because we did not expect the volume of people buying the iPhone.
Soo. After buying the iPhone looks like I might be waiting 48 hours to actually use it. All I can do is play with the Emergency call screen. Hope I don't get desperate and call 911! lol!!
This is how AT&T treats its very loyal customers.
After 14 hours
The lady at AT&T, while nice was clueless. She told me my Iphone was ACTIVE and should be working. Then told me it was Apples problem.
My wifes was activated after 7 hours. Mine is going on 15 hours and nothing but they say it IS activated. SO frustrating.
I can log in to an acct at AT&T online and the funny thing is it shows my wifes phone as a 4GB Iphone and shows my phones as a RAZR, and I never owned a RAZR.
Switching from Verizon and my old phone is now dead. I am without a phone and NO ONE I call can help. What a waste of time and money, plus all of the frustration. Im sitting here in my PJ's still when I should have been showered and out the door by now.
In another 2 hours I will be going to apple for a refund. My 1st bad Apple experience and it reminds me of something Microsoft would do.
Horrible.
The lady at AT&T, while nice was clueless. She told me my Iphone was ACTIVE and should be working. Then told me it was Apples problem.
My wifes was activated after 7 hours. Mine is going on 15 hours and nothing but they say it IS activated. SO frustrating.
I can log in to an acct at AT&T online and the funny thing is it shows my wifes phone as a 4GB Iphone and shows my phones as a RAZR, and I never owned a RAZR.
Switching from Verizon and my old phone is now dead. I am without a phone and NO ONE I call can help. What a waste of time and money, plus all of the frustration. Im sitting here in my PJ's still when I should have been showered and out the door by now.
In another 2 hours I will be going to apple for a refund. My 1st bad Apple experience and it reminds me of something Microsoft would do.
Horrible.
Has anyone tried going into a cingular/att store yet for service?
-Andrew
PS: Bought mine at Lenox Mall in GA
-Andrew
PS: Bought mine at Lenox Mall in GA
Fubar
Called AT&T port department, which said that my port was confirmed, but my number hadn't been released yet. They said if there was an actual problem with my porting, they could try to manually override it with the help of T-Mobile, but since this was "approved" all I could do was wait until midnight tonight.
This is F%$@d!
Called AT&T port department, which said that my port was confirmed, but my number hadn't been released yet. They said if there was an actual problem with my porting, they could try to manually override it with the help of T-Mobile, but since this was "approved" all I could do was wait until midnight tonight.
This is F%$@d!
Im going in 20 minutes. I plan on them telling me they cant help and to call support line but Im going to throw a god damn fit if they dont fix it for me. Ive been up all night trying to get this up and running
I'm not porting, but I've been stuck since 12:30am. I just called the iPhone line, and someone answered within 2 minutes. She took a look at my account and said she would have to remove the FAN number and then could activate the device.
I've got my fingers crossed.
I've got my fingers crossed.
By far the best comment I've seen in days! Thanks I needed it after 16 hours of waiting.
This is the key. Call this number.
Purchased: 601pm CT
OTD: 625pm CT (checking out when ATT computers crashed
Activation started: 720pm CT
24 hour email: 728pm CT
Activation process email: 734pm CT
Call to 877-907-3484: 855am CT on hold for 1hr 43 mins
Transfered to PAC (port & act ctr) a few mins later
On phone with PAC for 50mins
Activation email arrived 11:27am while on the phone with PAC
Total 16 hours 7 mins since activation started
Now just waiting on Sprint to port the number over. Can't use the iPhone still but it is activated and I can sync. The wait continues.
My situation
I am an existing customer, but my voice plan was over three years old. I think that might be my problem. I went through the process last night at 10:50p.m. and it is now 11:34 a.m. I called this morning about 4:00 and had them update my voice plan.
I just got a call from the sales associate at the AT&T store from whom I purchased the phone. He was calling everyone to make sure they activated alright. He told me there were problems other than mine and the corporate office told him 24 to 48 hours to resolve.
I'm being pretty patient about this. I know it is frustrating, but it will work out in the end. I really appreciate my local AT&T store following up like they are. That along with the smooth process of purchase yesterday (in and out in less than 5 minutes) says a lot about them (not AT&T the company, just the store).
I am an existing customer, but my voice plan was over three years old. I think that might be my problem. I went through the process last night at 10:50p.m. and it is now 11:34 a.m. I called this morning about 4:00 and had them update my voice plan.
I just got a call from the sales associate at the AT&T store from whom I purchased the phone. He was calling everyone to make sure they activated alright. He told me there were problems other than mine and the corporate office told him 24 to 48 hours to resolve.
I'm being pretty patient about this. I know it is frustrating, but it will work out in the end. I really appreciate my local AT&T store following up like they are. That along with the smooth process of purchase yesterday (in and out in less than 5 minutes) says a lot about them (not AT&T the company, just the store).
att sucks!
I just got off the phone with verizon. ATT DID NOT SUBMIT THE PORT REQUEST!
Call them if you are having issues. 1-888-898-7685
I just got off the phone with verizon. ATT DID NOT SUBMIT THE PORT REQUEST!
Call them if you are having issues. 1-888-898-7685
I was able to get my phone up and running pretty quickly. My number transfer even went through in 20 minutes or so. When I did my gfs phone, I got pretty frustrated on how to do the setup (it's not that straitforward for family plans). Well it's been much longer than 6 hours now and the number still hasn't gone through. Oh well, she has a purse so she can carry both phones.
Mine on the otherhand is find except for one problem. When I plugged it into my PC laptop the first time it was fine; now everytime I do, plug-and-play recognizes it as digital camera and then I get a bluescreen error.
Mine on the otherhand is find except for one problem. When I plugged it into my PC laptop the first time it was fine; now everytime I do, plug-and-play recognizes it as digital camera and then I get a bluescreen error.
I just came back to the AT&T store in White Plains (in the Galleria). I had the guy (Jerome, who is awesome) give me a new SIM card, and I went down to the food court, paid the $3 for wifi (there wasn't any wifi in the AT&T store), and it activated instantly! Thanks so much Jerome!
BTW - I had a transfer from Verizon.
BTW - I had a transfer from Verizon.
I just called the same number. Told the guy I had an old AT&T account from prior to the Cingular acquisition. After putting me on hold for a minute, he told me they were have issues and to wait 24 hours.
SIM card swap
I moved the iPhone SIM card to my old Blackjack, and the Blackjack worked fine. I called a friend and called my Blackjack.
When I put the Blackjack SIM card in the iPhone, iTunes wanted to restart the registration process. I didn't go through with it, because I didn't want to end up paying for two phones. (And as well as this is going, that's a good probability)
Since the SIM card is working in the Blackjack, it looks like AT&T has done its job. The missing link is that iTunes hasn't been updated to see that my iPhone is ready to go.
I am in hour 15 of waiting for this thing to light up. I have wasted half a Saturday on the phone with idiots. I am going to pop the working SIM into my Blackjack and go get some things done.
Hopefully the situation will clear up by tonight, or I might eat the $60 restocking fee and take the thing back to the Apple Store.
Just my two cents.
I moved the iPhone SIM card to my old Blackjack, and the Blackjack worked fine. I called a friend and called my Blackjack.
When I put the Blackjack SIM card in the iPhone, iTunes wanted to restart the registration process. I didn't go through with it, because I didn't want to end up paying for two phones. (And as well as this is going, that's a good probability)
Since the SIM card is working in the Blackjack, it looks like AT&T has done its job. The missing link is that iTunes hasn't been updated to see that my iPhone is ready to go.
I am in hour 15 of waiting for this thing to light up. I have wasted half a Saturday on the phone with idiots. I am going to pop the working SIM into my Blackjack and go get some things done.
Hopefully the situation will clear up by tonight, or I might eat the $60 restocking fee and take the thing back to the Apple Store.
Just my two cents.