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iPhone Activation Issues

Hey ive been passed around to 5 customer service reps now....



Great



I dont even want my iphone anymore.... If i didnt have to pay ATT ANOTHER 60 dollars to take this damn thiing back, i would be on my way to the store right now
 
chaseardoin7 said:
okay i've been waiting for 10 hours now. i am not transferring over an old number. i'm sure this is a sufficient wait time compared to what i've been hearing, but my question is does the phone need to remain docked? i've taken out of the dock already once without thinking. i never saw an alert that told me not to. what have u guys done?
Click to expand...

I am an existing ATT customer and have tried everything...activating, calling ATT, patiently waited the 2 hours they said that it would be fixed (that was at 6:30AM EST), then tried popping out the iPhone sim card and trying my old SIM , which took me back to the activation process to only go through this whole crap again. I have been leaving in the dock, but reconnecting the USB cable every 20 min or so to see if it magically activates. Very very non-apple like and frustrating to say the least. I am on hour 16 of being disconnected from the world and patiently waiting for activation.
 
For those who have an existing ATT account but still have the activation message, I was able to remove the SIM from the iphone, put it in the Razr and make a call from the Razr. So atleast I have cellular service.

This is ironic because I had called ATT to cancel the iphone activation, which the rep claims she did, but they were not able to recognize the original SIM from my Razr.

I then called the business line again and was told that everything looked okay except that the BMG field on my account still showed small business. Even though I have and have always had an individual account. This rep removed the small business indicator and said I should try reactivating the iphone. But I can't do that because the iphone doesn't know that I cancelled the activation

I seem to be in an infinite recursive, or is that iterative, loop.
 
Sigh ...

Well, AT&T has certainly turned out to be the turd in Apple's punch bowl.

Guess I'll check back tonight and see if my iBrick has morphed into an iPhone.
 
FWIW- I was an existing Cingular/ATT customer 'upgrading' to iPhone. Attempted activation @ 7:30PM EST last night, got the 'additional time needed' message / email.

Called AT&T around 10PM ET last night, said everything looked ok on the account, it may just need a little more time. Gave up for the night. Check this AM at 6:30, still not working, no email. Called the Activation # again at 7AM when they opened, again said all looks ok, but would have someone call within 30 mins to help sort this out. 2hours pass, so I decide to go to the local company owned (very important, resellers cant help) store.

After the rep there calling several numbers, and 75 mins, and trying everything they could think of on the phone and in their billing system, they finally asked her to swap the SIM out (had to show her how) and send me home. Fortunately I had brought my laptop and the sync cable, I told her I did not want to leave until I was activated. Got iTunes running, went through the process again, and within 3 mins the phone was working!!

This may not work for everyone, but a SIM swap sure saved the day for me. I'd also bring your laptop if you have one.

Other reps were sending iPhone customers home and telling them to call the activation number - so be firm, and let them you already tried that route.

Hope this may help a few of you..
 
on the phone with ATT.

holding for 50 mins
talking for 30 mins
she is now calling apple to see what my problem is.
 
i just got mine working. Worth every second I spent waiting. This thing rocks!! I hope everyone gets up and running soon. Oh and the period (.) is a pain to get to quickly.
 
So get this ****.
I'm STILL waiting on my phone since 8PM last night

Today, I told them that i havent done anything with my 2nd phone yet, its part of a family plan.

They tell me to start setting that one up, its set up and working within 3 minutes...seriously. NO problems, the second line on my account works. Mine still doesnt.

That doesnt make ANY sense to me....and they just apologize..i dont want an apology..i want my friggin iPhone to work. Why should the second one work and not the one thats been sitting for 15 hours?
 
I just got my activation complete, took a little over 10 hours but Im finally loving my phone!!!
 
Apple

nt5672 said:
On hold with AT&T again this morning for 1.6 (ending 8:32 am cst) hours, then rep opened line and disconnected line without saying anything. I guess this gets their call handling statistics up.
Click to expand...

On hold with Apple Customers Service for 1.7 hours (ending 10:21 am cst) then just disconnected. It seems the answer to all problems is for Apple and AT&T to just stick their head in the sand and hope the problems will go away. 10 minutes and Apple who asked for my call back number just in cast has not called back after I was disconnected.

I would doubt that they could legally charge an open box fee for a return if they could NOT deliver the service/product you paid for in a reasonable time in spite of the policy. Something to do with (UCC) uniform commercial code.

They probably did the Friday 6 pm so they would have two days to get things fixed without hurting their stock prices.

Anyone have any better luck by visiting the Apple or AT&T store?
 
These turd smooches at AT&T just told me there is a activation code on the receipt....yeah, ok. Jackass, the activation is done over the computer, not at the store like other phones.

I'm going to see how far up the chain I can go. Someone needs to get fired over this; somebody big, like the CIO or something.

-mark
 
OMFG, I've been on this call for 90 minutes. Finally talked to an Apple rep, and she told me to change my OS X system time (or Windows) to June 20, Save, then change it back to June 30. Then she said to wait 2 hours. I had to try so hard not to laugh.

She also said, "just unplug your phone and you should be able to make calls". I said "It says Active your phone through itunes". She's like "but can you make calls?" And I say "I can call 911, you want me to call them?"

Still on the phone with her.
 
after being on hold and talking to 6 reps over the course of two hours, The lady tells me she has "escalated my request" and to wait 4 hours and see if i get an activation email.


Unacceptable
 
Everyone Having Problems Try This!!!!

Ok, so i got the message last night (11am PST) that it needs more time to activate. I finally decided to shut of the power completely to the iphone. While it was starting up, I put it in the Dock. Immeadiately afterwards, my phone was activated! I didn't even receive an email with a web order number or anything.


So, - Try Shutting down the phone (hold down the power button and slide to shut down)


I'm hoping this helps more people than just me
 
Well, he just asked for my iPhone serial number and my SIM serial, so maybe something is actually going to happen.

These idiots should invest in a call center that actually understands how the hell new products work.

Apple is going to take a lot of heat for this, and maybe they will breach their contract with AT&T and just start selling the phone SIM free; and letting the other carriers join the fun.

I've generally liked AT&T (Cingular) (whatever) since they have tended to leave me alone and not bug me all the time about new phones, new services... etc etc. But this is leaving me quite discouraged. As a loyal customer; as I am sure many are who are getting boned; just makes this even worse. I was very excited when Apple released the partnership with AT&T, hell this is going to be easy.

How wrong I was. It seems it is easier if you are not a current customer.

EDIT.... dammit, I was just disconnected.

-mark
 
Haha, so I had called AT&T, who had called Apple. AT&T hung up from there. Now Apple says they have to call AT&T again. This is amazing, they are going back and forth. Oh yeah, I'm up to 15 hours waiting for activation.
 
It seems this is all related to portability. According to the rep I talked to (the fourth since 7AM EST this morning), an error appeared during the porting from Verizon that read 'Primary number inactive.' This was revealed only after I asked him to verify my account for errors. If you don't ask for this, it will not be done.

He had me on hold for 20 minutes, coming back occasionally for some piece of information he needs. Finally he got everything set up except the IMEI and ICCID. This was due to some error on Verizon's side that would not let the porting take place. I'm hold with Verizon right now to clear up the block, at which point I need to call back AT&T's iPhone activation line (877-800-3701), explain that Verizon's hold on my number is loosened, and to get the phone activated.

According to the guy I spoke to, if I hadn't called the phone would've been on hold indefinitely. It seems that problem might not be the activation system itself, but the email that is supposed to let you know about a problem or the system that detects errors on their end is malfunctioning.

Hopefully I can get this solved within the hour and finally use my shiny new phone. Man...it's purdy...
 
On hold for 45min - iPhone support line crashes.

Wait 1/2hr. Call back.

On hold for another 20min. THE LINE RINGS AS IF I'M GOING TO A CUSTOMER SERVICE REP, THEN IT DISCONNECTS ME.

I call back -- the iPhone activation support line has crashed AGAIN.

Nick
 
More info

Just got off the phone with AT&T for the fourth time trying to get this thing turned on. (Oh, actually the fifth time- got hung up on a little bit ago).

"Just wait up to 24 hours and all will be OK."

"But what happens in 24 hours of it is not activated?"

"Oh, we will put you over to the Sychronization Dept."

So, the good news is AT&T actually has a plan to do something other than tell us to wait. I had no luck getting over to the Sychronization Dept as of yet, but at least as of 7:14 tonight, I know what to ask for.
 
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