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iPhone Activation Issues

Apple's (lack of) response

I don't fault there being an unforeseen problem with activation on this scale. But what I do fault Apple and AT&T for is not issuing some news about the whole thing. They should have issued, at least on the web, an item that they are aware there is a problem, that they are working on it, and that resolution can be expected in [x] hours/days/weeks. At least an acknowledgment would make me feel a lot better and more patient. And... I bet it would relieve the AT&T support line of thousands of calls that they can't do anything about right now.

It's so tiring that companies and individuals can't just up and say, "Yup, we screwed up." or, "Yes, there's an unanticipated problem and we're working our butts off trying to fix it." Silence is second only to denial of problems in terms of public relations fiascos.
 
Im actually posting from inside the AT&T store right now. I got here at 10 right when they opened and spoke with customer service. He told me the same thing all the others have told me...Then he ended up calling at 10:30 the same numbers Ive been calling. Hes still in the backroom right now on the phone with them so hopefully itll work. nvm it didnt
 
i purchased 2 iphones. i have a family plan, and have been an existing cingular customer for years.

i also tried to upgrade the text to 1500.

15hours and counting... ugh
 
Apple assured me that the email in question has no link which unlocks the phone, so it looks as though you just need to leave it connected to iTunes and wait for the final message of truth. :(

Apple and ATT ****ed this one up big time.

-mark
 
Lazernet said:
I see your point, and I personally am just a bit dissapointed but not annoyed per say. However, there are SEVERAL people on this forum and I'm sure countless others who rely on their phones and there is no excuse for AT&T disabling their old phones long in advance of turning on the new one. Anyone out there who is a doctor in the medical profession (on call) or needs their phone work work reasons... I feel for you. Thankfully (?), I only have to sit here and wait for it all day... - Eric
Click to expand...

Yes, if you truly rely on your phone, then you have the right to be totally frustrated. But if you relied on your phone, you would probably not want to get an iPhone or activate it on the day of rollout. Yes, it's hard to resist, but try to resist if you are in that position. Even if you expect Apple and AT&T to do their job like they should, resist nonetheless! Things can go wrong. And the only thing between insanity and happiness is patients.
 
Email status

Does anyone know if AT&T is sending out emails in batches or just as they're ready to go?

I've been waiting for 15+ hours after 'activation' for that email confirmation, and I'm seriously going to scream someone's damn head off if/when this phone isn't activated in the next few hours. I've been on the phone with 4 different people and no one's got it together.

Most recently I had some ******* named Marco insist that the problem is Apple's fault and tried to throw a lot of fake jargon at me. Total incompetence...

This is a fiasco at this point. I DARE AT&T to try and charge me for the last day.
 
The Man said:
Yes, if you truly rely on your phone, then you have the right to be totally frustrated. But if you relied on your phone, you would probably not want to get an iPhone or activate it on the day of rollout. Yes, it's hard to resist, but try to resist if you are in that position. Even if you expect Apple and AT&T to do their job like they should, resist nonetheless! Things can go wrong. And the only thing between insanity and happiness is patients.
Click to expand...

*Patience

No...everything, just no. This entire thing is a disaster and is totally unacceptable.
 
im on the phone with a lady now who is supposedly resetting my account. she said there was a "glitch" in the system last night when the account was pushed through with the rate plans...
about 2 minutes after she told me this, i got this e-mail:

Your current AT&T rate plan is not compatible with the iPhone.


Please contact AT&T at 877-419-4500 to select a new rate plan and complete your activation.

im still on the phone with her, she is trying to get someone on the phone to find out what needs to be done to reset the account.
 
I'm really confused, this iTunes activation was a bad idea. My new att service is up and running(the guy at the att store made and received calls with my iphone sim card on his blackjack. but when i put it in my iphone it's still at the inintial screen. Who fault is my siuation, apple or att. i mean my service is up and running so what is the problem.
 
Who Are You to Say?

The Man said:
Yes, if you truly rely on your phone, then you have the right to be totally frustrated. But if you relied on your phone, you would probably not want to get an iPhone or activate it on the day of rollout. Yes, it's hard to resist, but try to resist if you are in that position. Even if you expect Apple and AT&T to do their job like they should, resist nonetheless! Things can go wrong. And the only thing between insanity and happiness is patients.
Click to expand...

The phones sold out. You could either buy the phones last night, hoping they worked, since they were, oh, expecting to sell 3,000,000 this weekend, and you would have thought they'd be prepared.

Or, you could have waited until they got phones back in a 2-4 weeks, and have the same problem with the second wave. The supply isn't going to normalize for a couple of months, and some of us don't have phones that would live that long.

Quit telling us to be patient about waiting for a $600 phone to activate multiple days after purchase.
 
As many have mentioned -- it seems that the cutovers are being completed but Apple is failing to send out the final email that it is complete... and flip whatever internal switch they have to let the phone finish activating/sync up. I think in this rollout, apple has to share a bit of blame for some of this... perhaps soon they will integrate their systems better.

I just called AT&T, they confirmed that they are done... I have no verizon phone, but apple hasn't let me new one activate even though the SIM card, etc are all setup in their system. They are transfering me to Apple to see if they can push me through at all or at least tell me a more accurate time when they will let me use my new toy.

- Eric
 
Please will somebody NOT ignore this post:

Is the number 866-907-3484 open today? I need to get a hold of the people there to fix my account but somebody told me theyre closed for the weekend and someone else told me theyre open.
 
kop said:
The phones sold out. You could either buy the phones last night, hoping they worked, since they were, oh, expecting to sell 3,000,000 this weekend, and you would have thought they'd be prepared.

Or, you could have waited until they got phones back in a 2-4 weeks, and have the same problem with the second wave. The supply isn't going to normalize for a couple of months, and some of us don't have phones that would live that long.

Quit telling us to be patient about waiting for a $600 phone to activate multiple days after purchase.
Click to expand...

ya, AT&T had to have known how many phones there would have been and been able to prepare for it, but obviously they didnt
 
Haha, I called the same AT&T number I've been calling today, and they're like "oh, I am in the west coast, I cant open up accounts from Atlanta, let me transfer you to the east coast number" oh boyyyyyyyyyyyy
 
urgh

12 hours and counting....:mad:

this is dissapointing.:(

on a seperate note, what does slide for emergency do? does it call 911?
 
Nagooya said:
this is all AT&T,

15.5 hours and counting
Click to expand...

I am not an AT&T fan, but if my iPhone SIM card works in another phone, AT&T has done its part - I can access their network. The missing link is somewhere after AT&T, maybe with the AT&T/iTunes link. I have been on the phone all day. Frustrated beyond description.
 
SNF Mixer said:
I am not an AT&T fan, but if my iPhone SIM card works in another phone, AT&T has done its part - I can access their network. The missing link is somewhere after AT&T, maybe with the AT&T/iTunes link. I have been on the phone all day. Frustrated beyond description.
Click to expand...

you arent the only one
 
In the past 24 hours, I have gone from really excited, to REALLY excited, to really anxious, to really disappointed, to just plain pissed off. It really helps the wait to know that others are having the same problems.....SOON we will all have functioning iPhones!!! (maybe)
 
OK, need a bit of help

I had to go grab a new SIM card.

Put it in and hooked the phone back up to my mac. When iTunes started it seemed to start the entire registration process over.

I can't figure it now - am I an existing customer or still new? The guy at the store found me. The people on the phone find me. So, I think I'm a customer now.

I'm on the phone with customer service right now - they don't seem to get the point of what I'm saying here. The girl this morning told me that if I got my new SIM everything would be fine - well, that's not true at the moment. These people now are trying to tell me that I may have to wait until my number gets ported over tonight.

(now, the people aren't helping, acting kind of bitchy now. ok, it's official, they're being ****s now, tired of hearing people call. **** that, they knew this **** was going to happen. they're telling me that I should just wait until after 8 - i.e. not call back!!!! what the **** man!!!!)
 
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