iPhone and iPad Users Seeing 'iTunes Store is Unable to Process Purchases' Error When Opening Apps

MacRumors

macrumors bot
Original poster
Apr 12, 2001
7,399
8,478



"The iTunes Store is unable to process purchases at this time. Please try again later."

If you are receiving this error when opening third-party apps on an iPhone or iPad today, you are not alone. We've been alerted to the issue by several MacRumors readers, and there are many more complaints flowing in on Twitter.


The cause of the issue is not yet known. Apple's system status page does not currently reflect any issues with the iTunes Store or App Store, but the page is often delayed. We'll update this story as new information becomes available.

Article Link: iPhone and iPad Users Seeing 'iTunes Store is Unable to Process Purchases' Error When Opening Apps
 

adamw

macrumors regular
Sep 22, 2006
241
89
Apple needs to hire better Quality Control/Assurance people who monitor and better test their software and online services/systems. I upgraded to Catalina yesterday and nothing but bugs and problems, as many others are reporting. Please Apple test and monitor your products and services better.
 

erthquake

macrumors member
Oct 11, 2011
77
14
Signing out of iTunes & App Stores on my iPhone didn't seem to fix it, but then I rebooted my phone and I no longer see the error.
 
  • Like
Reactions: Sasparilla

Baymowe335

macrumors 603
Oct 6, 2017
5,148
9,005
Apple needs to hire better Quality Control/Assurance people who monitor and better test their software and online services/systems. I upgraded to Catalina yesterday and nothing but bugs and problems, as many others are reporting. Please Apple test and monitor your products and services better.
Yeah, they probably never thought of that and this issue definitely confirms Apple doesn't do quality control.

You guys are absolutely hilarious.
 

iiizzzunicorn

macrumors newbie
Jul 29, 2019
4
5
Good to know I'm not alone. I plugged my 11 Pro into my MacBook with Catalina installed for the first time this morning and started getting the message so I thought syncing might've messed something up. Hope they make it go away soon.
 

nt5672

macrumors 68000
Jun 30, 2007
1,901
3,940
Apple needs to hire better Quality Control/Assurance people who monitor and better test their software and online services/systems. I upgraded to Catalina yesterday and nothing but bugs and problems, as many others are reporting. Please Apple test and monitor your products and services better.
Nope that's close but not it. You have to remember that Apple is now first and foremost a marketing company. They don't care one bit about whether the product is ready, useable, or bug free. Sure they would like to have that, but it's not required. They just release on the scheduled date, no matter what.

There is no one at the top that understands how to trade off quality for marketing deadlines. When engineering is not ready to release, its just another day at Apple. Under Jobs someone would be going home, under Cook its just we'll do another update later, the users are not that important.
 

Morgenland

macrumors 6502a
May 28, 2009
635
603
Europe
No problems here in Europe on all devices (Mac, iPad, iPhone, Watch). Music (Apple Music) showed some delays within the last hours but access errors that have "repaired" themselves after repeated access.
 

Morgenland

macrumors 6502a
May 28, 2009
635
603
Europe
I’m in the UK and seeing this on iMac, iPhone and iPad.
I'm sure the problems everywhere will soon be over. After all, Apple currently operates an incredible number of devices (iOS-update is not yet loaded everywhere, then came Catalina, FinalCut, Numbers etc, new Codex, and that certainly generates an incredible amount of traffic at Apple.
I am impressed that this works to a large extent.
In the past you could load the iOS-updates once with iTunes and then distribute them to all devices, today the large amount of data from each device is loaded individually. Then there was a disproportionate amount of app-updates.
Of course I hope that all affected people will soon have everything in order again.
 
Last edited:

mcmara

macrumors newbie
Jul 21, 2018
2
6
I was getting that message on my watch (gen. 3). Popped up a couple of times on its own, without any action.
 

mitchferrino

macrumors newbie
Oct 8, 2019
1
0
I was having a similar issue after purchasing my iPhone 11 Pro Max. I restored from backup and several of my apps showed a cloud download option (even though offloading is off) and when I would tap it would display the error message: "Unable to Install [app] This app could not be installed." This happened for probably 40-50 apps. To work around this for now I opened App Store, tapped my account photo in the upper right corner > purchased > my purchases > tap the cloud download icon for each app that won't install from the home screen.
 

Attachments

mattynat

macrumors member
Sep 8, 2017
34
59
Oddly enough, I saw this right after using my iPhone to pay for a Slurpee. It occurred to me at the time that the purchase might not have successfully gone through, but the cashier didn't notice any problem on her end.
free Slurpees for everyone!!!!