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iPhone bug.
- Thread starter michael31986
- Start date
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I want to try it after set up s new.
I'm setting it up as new. I'll see what happens. If it was hardware wouldn't it just never be responsive? Not every few hours to once or twice a day.
It happened again! It doesnt respond to my touches after I unlock it with my finger Id. Literally I press screen and it doesn't respond or things in pressing an app on the right side of the phone. Ugh. Guess restore didn't work.
Should I exchange at Apple. Hate that I will get a refurbished
Should I exchange at Apple. Hate that I will get a refurbished
You restored and setup as new?
That's what Apple will do and if they can replicate the problem they will replace it.
That's what Apple will do and if they can replicate the problem they will replace it.
I filmed what happened. They won't be able to just replicate cause it's not every single time.
Interesting.
They will try to replicate it if possible in order to exchange under warranty.
How often does it happen?
So it happened again. Saturday and I just restarted it and then it was okay. Now today it happened randomly but I get so confused cause as soon I turn the screen off it works like normal. Can't be the screen digitizer. Hmm
Also once screen is frozen if I keep sliding my finger on screen it will always open the reminders app which is in the right corner. So weird.
[doublepost=1452004008,1451968926][/doublepost]Is there a way to check if my phone is crashing? Like a diagnostic test similar to apples.
[doublepost=1452009299][/doublepost]I filmed a video how can I upload it? I wish Apple would send me a new phone via mail and then I ship back old one but I doubt they do that.
[doublepost=1452011885][/doublepost]
Hope the link works
Also once screen is frozen if I keep sliding my finger on screen it will always open the reminders app which is in the right corner. So weird.
[doublepost=1452004008,1451968926][/doublepost]Is there a way to check if my phone is crashing? Like a diagnostic test similar to apples.
[doublepost=1452009299][/doublepost]I filmed a video how can I upload it? I wish Apple would send me a new phone via mail and then I ship back old one but I doubt they do that.
[doublepost=1452011885][/doublepost]
Hope the link works
Wow, that's pretty messed up.
It would drive me nuts.
I'd go to Apple and have them replace the phone.
It would drive me nuts.
I'd go to Apple and have them replace the phone.
Yes Apple will send you a new phone and you send them the old one back. It's called their Advance Replacement Service. If you have AppleCare on the device, the service is free. If you don't, I think it's a $30 charge? Likely to cover shipping. They will put a hold on your credit card for the full amount of a new phone, but the hold comes off when they get your old one back.
I live 5 hours from an Apple Store so I have only used this service and have never taken a phone in to a genius. I've called AppleCare as late as 6pm and after them determining I needed a replacement, I still had a phone at my door the next day. They give you a box and you pack up your old one and call UPS/FedEx (or whatever courier they use in your country) and they pick it up. Or you can drop it off for the courier.
It has taken as long as 2 days for me to get a new phone. And by new, I mean refurbished (I would assume). Have only had a problem with one refurb for my daughter that would constantly reboot. They replaced it immediately.
I live 5 hours from an Apple Store so I have only used this service and have never taken a phone in to a genius. I've called AppleCare as late as 6pm and after them determining I needed a replacement, I still had a phone at my door the next day. They give you a box and you pack up your old one and call UPS/FedEx (or whatever courier they use in your country) and they pick it up. Or you can drop it off for the courier.
It has taken as long as 2 days for me to get a new phone. And by new, I mean refurbished (I would assume). Have only had a problem with one refurb for my daughter that would constantly reboot. They replaced it immediately.
Can I restore my phone at the Apple Store. For example if I reset and erase all contents it won't keep anything ther at all right.