iPhone crashing iTunes when syncing on "one" account only!!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by carrollf, Sep 8, 2009.

  1. carrollf macrumors regular

    carrollf

    Joined:
    Aug 8, 2007
    Location:
    Ireland
    #1
    My wife's iPhone will not sync at all and crashes iTunes each time when she is logged into her account on my iMac. However, when logged into MY account, her iPhones syncs perfectly. My iPhone syncs perfectly on both accounts.

    What could the problem be? Is it her iPhone or her account on the iMac that could be the problem? I have deleted all the plist files etc. and re-installed iTunes with no luck. Restored her iPhone also with no luck.

    Would really appreciate some help. Thanks
     
  2. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #2
    Is her iMac account Administrator or normal user?
     
  3. carrollf thread starter macrumors regular

    carrollf

    Joined:
    Aug 8, 2007
    Location:
    Ireland
    #3
    Both are admin accounts but it was my account that was used when installing Snow Leopard - would that be a factor?
     
  4. jvanlee1 macrumors member

    Joined:
    Jul 7, 2007
    #4
    Start her itunes in "Safe Mode" (without plug-ins) by holding the command + option keys while launching. If it works, trash her plug-ins (~/Library/iTunes/iTunes Plug-ins).
     

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