Hello all, I've had the iPhone since the original and I wanted to share a recent experience with everyone and get some feedback as to what I should do. As we all know with the release of iPhone 5 the quality of the device was lacking, some were coming in with scratches, dents, pixels missing etc... So, I ordered my iPhone 5 and received my first one -- I've had a number of issues with my iPhone 5 physical and software that have led me to get replacements. #1: Came in the mail with scratches on the back that looked like someone took a screw driver and drew on the back. #2: In store replacement, genius handed me a phone that the home button was wiggly and then the front glass was loose. After, I signed my name, I stopped him and asked him to replace this one for XYZ reason. #3: Same genius went through another box, got me a 'fine' replacement (it had some scuffs but I don't care) and I was on my way. 3 days later my bluetooth stopped working and then my speakers cut out completely. I had no sound come out of the phone whatsoever. #4: Went to apple they saw the issue, documented it, and replaced my iPhone with hesitation because this was #4, but this clearly was in a 3 day span of my last replacement. Phone no. 4, was the GREAT one, no flaws, no software issues, nothing. IT was great! Then, I woke up one morning and my screen had missing pixels like crazy. (Mind you, I am a moderate user, I keep everything clean, looking brand new with no dents, and always keep my phone safe). I made my appointment and exchanged it. After returning, my missing pixel iPhone, I get a call from Apple, how was your service we are noticing you're returning a lot of iPhones, is there something we can help you with? I simply said, "No, all my issues were verified by geniuses at the Apple Store, but thank you." Representative says, well we are weary of your exchanges. I said, "What is that supposed to mean? Should I just go to Android instead seems like the QA is a little better, is this some type of insult? The representative turns her demeanor and is like, No sir, thank you for being an apple customer and hangs up. #5. Time goes by, but I'm at work and my iPhone starts resetting 2-3 times. I do a DFU restore from brand new, solved the issue, 4 days latter, I cannot hear out of the ear piece. I take it to Apple with a phone that you can't have a conversation on. Clearly, the genius says wow, yes let's replace this, i'm sorry you're having so many issues. I explain to him that I keep my products in pristine shape. After going to the back to get me a replacement he says, "Sorry, I see the problem here with your phone but our system won't allow you to get a replacement, you've been flagged on high alert." MY eyes open up, and i'm like HIGH ALERT FOR WHAT? HAVING PHONES THAT DON'T WORK? Clearly, this was not his fault, so I calm myself and ask him to return my phone to me, and I will be buying a device that is NOT Apple. He recommends that I call AppleCare and speak with a manager about the high alert flag. I end up buying a Samsung S4 in the mean time, but do decide to call Customer Care anywhere as ANDROID is not for me. I call and speak to a nice gentleman who is explaining that it's not necessarily my fault because the genius's are documenting that there are issues, it's just that because of the # of issues a manager at the Apple store where I frequent flagged my account. Not necessarily a bad thing, but because i've had so many returns it should go to AppleCare. (Still questioning this in my mind though) I ended up returning my S4 as the gentleman said he would send me a new phone as courtesy and because i've been very patient (Not blowing up on people like an @**) Has this happened to anyone and if not then what is this? Should I be insulted that a 'manager' at an Apple store blocked me from receiving any replacements because CLEARLY the phone is not working? IMO, that's poor customer service, especially when all of my issues were not my fault. CLEARLY.