iPhone "International Warranty"

[bredyllo]

countries where Us warranty is valid

I bought an iPhone5 in NYC this winter as it was way cheaper than here in Paris, I have some issues with the phone and i'd like to have it replaced. Does anyone know any which countries allow this process apart from the US?

Thanks

 

[theBostonian]

The 2 year warranty is not EU wide.

In the UK, it's only 1 year.

Why do you spout nonsense with such certainty? You could have looked on the Apple website and seen for yourself that, actually, in the EU the warranty is 2 years however national law, if it is higher, supplants EU law. Therefore, in England and Wales the warranty is actually 6 years!

https://www.apple.com/uk/legal/statutory-warranty/

To the OP, I have managed to have iPhones repaired and replaced in other EU countries that had been purchased from the UK. I don't know if the fact that the phones were purchased directly from Apple made any difference.

 

[Azzin]

Why do you spout nonsense with such certainty? You could have looked on the Apple website and seen for yourself that, actually, in the EU the warranty is 2 years however national law, if it is higher, supplants EU law. Therefore, in England and Wales the warranty is actually 6 years!

https://www.apple.com/uk/legal/statutory-warranty/

To the OP, I have managed to have iPhones repaired and replaced in other EU countries that had been purchased from the UK. I don't know if the fact that the phones were purchased directly from Apple made any difference.

You couldn't be more wrong if you tried and you're confusing statutory rights with Consumer Law claim periods.

If you click the Apple link you provided, you will see that Apple's warranty is 1 year (even Apple put it in bold.

If your device failed after (as an example) 13 months and Apple refused to repair/replace it, then in the UK, we have the legal right to make a **claim** for up to **SIX years**.

Note the word CLAIM.

What you would have to do is have your device independently inspected (at your own cost) to show premature failure.

You then log a court claim and take Apple (or whoever) to court to put your side in front of the judge.

The judge will almost certainly agree that failure of a £700 device is unacceptable and make Apple cover all of your costs.

That's it, what I have put above is factual and legal.

What you are describing about Apple repairing phones purchased in the UK absolutes makes a difference, because your legal contract always lies with the RETAILER you purchase from (in your case Apple), so they have clearly taken the decision to repair, rather than refuse and risk court.

However, be under no illusion - Apple (or any retailer) can LEGALLY refuse a warranty **CLAIM** (because it's no longer a right over 12 months), but many times it's not worth the bad PR and the knowledge that they would be forced to cover it in a legal decision.

As I said , you couldn't be more wrong in your "knowledge" if you tried and you shouldn't mislead people.

From your own link - Note the 3rd column where it says (and I quote)

"1 year from date of purchase"

 

[theBostonian]

You couldn't be more wrong if you tried and you're confusing statutory rights with Consumer Law claim periods.

If you click the Apple link you provided, you will see that Apple's warranty is 1 year (even Apple put it in bold.

If your device failed after (as an example) 13 months and Apple refused to repair/replace it, then in the UK, we have the legal right to make a **claim** for up to **SIX years**.

Note the word CLAIM.

What you would have to do is have your device independently inspected (at your own cost) to show premature failure.

You then log a court claim and take Apple (or whoever) to court to put your side in front of the judge.

The judge will almost certainly agree that failure of a £700 device is unacceptable and make Apple cover all of your costs.

That's it, what I have put above is factual and legal.

What you are describing about Apple repairing phones purchased in the UK absolutes makes a difference, because your legal contract always lies with the RETAILER you purchase from (in your case Apple), so they have clearly taken the decision to repair, rather than refuse and risk court.

However, be under no illusion - Apple (or any retailer) can LEGALLY refuse a warranty **CLAIM** (because it's no longer a right over 12 months), but many times it's not worth the bad PR and the knowledge that they would be forced to cover it in a legal decision.

As I said , you couldn't be more wrong in your "knowledge" if you tried and you shouldn't mislead people.

From your own link - Note the 3rd column where it says (and I quote)

"1 year from date of purchase"

View attachment 609879

No you're 100% wrong, I don't know why in the face of hard evidence you persist in making stupid stupid statements but I should have realised comprehension is required to realise when one is wrong.

EU consumer law trumps ALL national laws UNLESS those laws are MORE beneficial to the consumer. Apple's warranty in the EU is NOT 1 year, it is 2 YEARS, whereas in the UK it is up to 6 YEARS subject to the claimant being able to prove the fault was inherent in the item at purchase. That's it. What you quoted is faulty based on your faulty understanding.

http://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm

Here ^, educate yourself so you stop being a fool for everyone to openly mock.

 

[Zeeshee]

IPhones have international warranty. Bought an iPhone in UAE & got it exchanged in Canada.

 

[Matthew.H]

IPhones have international warranty. Bought an iPhone in UAE & got it exchanged in Canada.

It depends on where the phone was bought. I bought my 6S here in the UK. If I went on holiday somewhere in Europe and the phone broke I would be able to get it replaced. However if I was on holiday in the USA I wouldn't be able to.

 

[Azzin]

No you're 100% wrong, I don't know why in the face of hard evidence you persist in making stupid stupid statements but I should have realised comprehension is required to realise when one is wrong.

EU consumer law trumps ALL national laws UNLESS those laws are MORE beneficial to the consumer. Apple's warranty in the EU is NOT 1 year, it is 2 YEARS, whereas in the UK it is up to 6 YEARS subject to the claimant being able to prove the fault was inherent in the item at purchase. That's it. What you quoted is faulty based on your faulty understanding.

http://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm

Here ^, educate yourself so you stop being a fool for everyone to openly mock.

Wow, ad hominem posts, way to support your point.

What you're completely missing is the fact that in the UK, the Sale of Goods Act and the Consumer Rights Act both trump that EU Directive, as they meet or exceed most of the EU's requirements.

Put simply, the date you made the purchase decides which legislation applies:

If you purchased the goods on or before 30 September 2015 then the Sale of Goods Act will apply.

"Consumers can expect goods not to fail prematurely, even if the reasonable life expectancy of those goods is several years. However, there is a time limit that eventually prevents consumers from making a claim through the courts"

A consumer cannot normally bring a claim to court more than six years after the breach of contract (usually the date of delivery in a contract for the sale of goods).

"This does not mean all goods have to last this length of time, but this is the time limit that the law gives a consumer to take legal action"

If you purchased the goods from 1 October 2015 then the Consumer Rights Act applies.

Taken from the UK Government website: https://www.citizensadvice.org.uk/G...paigns/cra/ConsumerRightsSummary-GoodsF2F.pdf

"If the goods do not last a reasonable length of time you may be entitled to some money back"

TL;DR: There is NO 2 year warranty on goods purchased in the UK.

Depending on when you purchased the item, you fall under either the Sale of Goods Act, or the newer Consumer Rights Act and both give you up to 6 years to make a **CLAIM* in a court of law on what you feel are goods that have failed prematurely, but no automatic right over the first year.

In contrast, the rest of the EU get a 2 year warranty, but no ability to make any claims whatsoever after that and that is why the 2 UK acts meet or exceed the EU directive.

You're welcome.
[doublepost=1452855616][/doublepost]

It depends on where the phone was bought. I bought my 6S here in the UK. If I went on holiday somewhere in Europe and the phone broke I would be able to get it replaced. However if I was on holiday in the USA I wouldn't be able to.

You would.

It's easier for you to get get a UK iPhone replaced in the US, as they pretty much carry the same model (AT&T & T-Mobile Unlocked) I think.

But if you had a faulty USA supplied Verizon phone in the UK you'd be out of luck as we don't use that model in the UK.

 

[TheIntruder]

It depends on where the phone was bought. I bought my 6S here in the UK. If I went on holiday somewhere in Europe and the phone broke I would be able to get it replaced. However if I was on holiday in the USA I wouldn't be able to.

It depends on where the store is.

To my surprise, I've had a non-US market phone replaced in a US store.

I was told the stores in areas likely to be frequented by travelers do try to stock out of market models to account for those needs, though they may not always be available.

There should be no problem in a major metropolitan hub like NY/LA, etc. It's just a matter of parts distribution.

 

[abta1]

Based on my own experience recently:

I bought a iPhone 6 brand new from Apple in the Boston area soon after release last year while on a trip to the US.

Recently it had a problem with the touchscreen wherein part of the screen did not respond to touch. Note that this was in month 13 of the 12 month warranty as stated by Apple from a web chat. In Vienna, Austria where I was at the time, there are no official Apple stores, so I took it to an authorised repairer. The repairer contacted Apple and given that the warranty has only just expired, Apple agreed to perform an out of warranty good will exchange of the phone. So a few days later, my phone was replaced. Now I don't know if this was shipped from the US or somewhere in Europe, however, his anecdotal evidence seems to indicate that:

1) Apple will perform out of warranty exchanges at their desertion on a case by case basis.

2) A phone bought in the US can be exchange in Europe.

 

[Azzin]

I've had a US bought iPad 3 (wifi model) replaced in the UK under warranty.

Simply because, the US iPad 3's are identical to the UK ones.

The same wouldn't have applied if I had a Verizon phone or iPad, because they're not sold/stocked in the UK (which is why I believe Apple says "Apple may restrict service to the country you purchased the device in" in their terms.

I've got a document somewhere that pretty much sums up Apple's international policy, but the gist of it is that any "portable" device (i.e anything that can carry on running when unplugged from the mains) carries an international warranty.

 

[ToroidalZeus]

It depends on where the phone was bought. I bought my 6S here in the UK. If I went on holiday somewhere in Europe and the phone broke I would be able to get it replaced. However if I was on holiday in the USA I wouldn't be able to.

Depends on replace or fix:

Apple now attempts to in-store repair a lot of of issues so it's possible the phone would be fixed anyways.

On the subject of replacement, if you have the AT&T iPhone 6 then you wouldn't be able to get a replacement. However if you have the Verizon/Sprint/T-Mobile version then it's possible Apple would exchange it because the that model is stocked in Europe.

 

[Christian 5G]

Interesting never heard of that

 

[theBostonian]

Wow, ad hominem posts, way to support your point.

What you're completely missing is the fact that in the UK, the Sale of Goods Act and the Consumer Rights Act both trump that EU Directive, as they meet or exceed most of the EU's requirements.

Put simply, the date you made the purchase decides which legislation applies:

If you purchased the goods on or before 30 September 2015 then the Sale of Goods Act will apply.

"Consumers can expect goods not to fail prematurely, even if the reasonable life expectancy of those goods is several years. However, there is a time limit that eventually prevents consumers from making a claim through the courts"

A consumer cannot normally bring a claim to court more than six years after the breach of contract (usually the date of delivery in a contract for the sale of goods).

"This does not mean all goods have to last this length of time, but this is the time limit that the law gives a consumer to take legal action"

If you purchased the goods from 1 October 2015 then the Consumer Rights Act applies.

Taken from the UK Government website: https://www.citizensadvice.org.uk/G...paigns/cra/ConsumerRightsSummary-GoodsF2F.pdf

"If the goods do not last a reasonable length of time you may be entitled to some money back"

TL;DR: There is NO 2 year warranty on goods purchased in the UK.

Depending on when you purchased the item, you fall under either the Sale of Goods Act, or the newer Consumer Rights Act and both give you up to 6 years to make a **CLAIM* in a court of law on what you feel are goods that have failed prematurely, but no automatic right over the first year.

In contrast, the rest of the EU get a 2 year warranty, but no ability to make any claims whatsoever after that and that is why the 2 UK acts meet or exceed the EU directive.

You're welcome.
[doublepost=1452855616][/doublepost]
You would.

It's easier for you to get get a UK iPhone replaced in the US, as they pretty much carry the same model (AT&T & T-Mobile Unlocked) I think.

But if you had a faulty USA supplied Verizon phone in the UK you'd be out of luck as we don't use that model in the UK.

Did you miss the part where I wrote:

EU consumer law trumps ALL national laws UNLESS those laws are MORE beneficial to the consumer.

As irrelevant as always.