iPhone Loyalty Hits 96.4% as Android Users Four Times More Likely to Switch

[Jumpthesnark]

Of the several friends I have with phones that have Liquid Glass, everyone hates it. None of them is on the 'boards'. They have better things to do.

Polls are seldom accurate or reflective of the true situation, just as with Apple fanbois.

So polls/surveys are "seldom accurate," and the statements of others don't reflect "the true situation" but your own anecdotal evidence is reliable so trust me bro?

 

[slippery-pete]

.

Pete you are slipping bud.

If you say so.

 

[slippery-pete]

So polls/surveys are "seldom accurate," and the statements of others don't reflect "the true situation" but your own anecdotal evidence is reliable so trust me bro?

This. Trust them, its factual.

 

[Jumpthesnark]

Surveys like this should be taken with a grain of salt, partly because the questions are just poorly framed but most importantly its just one company surveying people trading in devices through them. That leaves all the folks going through apple, google, samsung, bestbuy and every other store out there or people who don't trade-in and sell devices themselves, on ebay, keep or pass it to friends/family.

Mostly agree. The writeup says it's based on an online survey (it does not say that respondents are customers), so it's likely not the most scientifically rigorous survey ever 🤣 because it's a self-selected group of people who fill out online surveys.

No one is going to commission an actual polling organization to do a survey like this in the same way that we generally see political surveys, for example. And even the best polls have margins of error. So yes, definitely, it's big grain of salt time.

About the best thing I can think of to say about this survey is that the company has a vested interest in knowing about people who trade in their devices, because that's their business model. So they probably tried to get the most accurate information they could because it helps their business. And since they've done these surveys for several years, they can at least compare results year over year.

Scroll all the way to the bottom of the linked article to see the methodology. It's not great but tbh it's more information than I expected from a cell phone trade-in company.

 

[Nekronos]

The survey actually does ask several questions aside from the one you quote, including asking iPhone and Android owners "If you were to switch, what brand would you choose?"

I'm aware there are multiple questions, but you seem to miss my point, I'd urge you to flesh through the details of methodology and question framing.

They also asked "Why would you stay?" with vast majorities of iPhone and Android users saying it's because of brand preference. The question for Android users is brand agnostic, so it does account for people who might switch from Samsung to Google.

The initial question regarding switching is not agnostic. 13.6% of android users said they would likely switch, of those who said they would likely switch, 11.5% said apple, that means only 11.5% of the 13.6% of android switchers would switch to Apple or in another words just 1.6% of android users would consider switching to iphone, which is just under the 3.6% of iphone users who would likely switch to android.

Point being, the way this data is framed is very misleading.

You note that you don't like the "hypotheticals that may never pan out." But that's sort of the entire point of the survey. Asking people what they think they would do in the future.

It's not about what "i like" it's poorly framed questions attempting to paint a picture with the wrong palatte.

The survey isn't about knowing the future with certainty, it's about understanding how people feel about their current phone. So it doesn't matter if respondents "actually switch" in the future, it's about respondents' current thoughts about their phones.

Who said it was? Asking a question of, if you were to switch, which brand would you choose? That doesn't provide any thoughts about their current phone. It's what if scenario that simply shows what other brand someone would consider if they were to switch.

They ask both platform and company when it comes to non-iPhone owners, asking the same question related to Android, Google and Samsung. All of those results show the majority will stick with the brand or platform they are currently on, but Apple's numbers are way ahead of other brands.

As mentioned above, apple's numbers are not way ahead when you appropriately control the data, they are a little on the brands (which is expected given Apple is the only brand of its platform, however on the platform side they are not way ahead).

 

[Nekronos]

Mostly agree. The writeup says it's based on an online survey (it does not say that respondents are customers), so it's likely not the most scientifically rigorous survey ever 🤣 because it's a self-selected group of people who fill out online surveys.

No one is going to commission an actual polling organization to do a survey like this in the same way that we generally see political surveys, for example. And even the best polls have margins of error. So yes, definitely, it's big grain of salt time.

About the best thing I can think of to say about this survey is that the company has a vested interest in knowing about people who trade in their devices, because that's their business model. So they probably tried to get the most accurate information they could because it helps their business. And since they've done these surveys for several years, they can at least compare results year over year.

Scroll all the way to the bottom of the linked article to see the methodology. It's not great but tbh it's more information than I expected from a cell phone trade-in company.

You make some good points here and I read the methodology but I'm not sold on how they are presenting some of the data. I'd be interested to see the actual survey.

 

[yabeweb]

That is the reason I unloaded my iPhone 13. I much prefer Android vs iOS. I tried iOS to see what it was like and went back to Android.

Yeah the Pixel has a great os, one that is actually usable and has a decent UI wich follows basic usability guidelines.

I like both but Android lately has been much better for me.

 

[Steve Adams]

And what about the hundreds of people who have come in and said nothing to you?

That's not what's being discussed.

 

[Steve Adams]

Even with RCS support, Android users are still green with envy.

Not a chance.

 

[slippery-pete]

That's not what's being discussed.

Of course it isn't because it wouldn't fit the narrative.

 

[boppin]

Since 2021, I've been using a Google Pixel 6 Pro and I'm more than satisfied with it. I don't want an iPhone, not even if it were free. I looked at one at a friend's house and found the software quite crippled, especially since Microsoft OneDrive isn't allowed to automatically check for new media folders. I've never had any major problems with the Pixel, except for one time in the middle of summer when the device got too hot. No wonder, when you leave it in direct sunlight.

 

[WarmWinterHat]

Till it breaks lol.

Went through several Pixel phones which all died due to various hardware issues.

The issues are well known to the tech community as well. Pixels are notoriously unreliable.

I've read that on here, but we have four Pixel phones in our house.. a 2, 4, 6 and 8.. all still used as daily drivers (well, except the 2, it has been retired but still works fine) and all still working perfectly. They seem like great phones to me.

 

[SnowCrocodile]

Interesting, how you tell where your iPhone is made (before buying it)? Most iPhones are still made in China. China is No 1 for quality, by a mile.

There’s a big difference between an Apple phone manufactured in China and a Chinese phone manufactured in China. The latter is pretty much guaranteed to send your data back to the mothership. It’s bad enough that Google and possibly Apple spy on me.

 

[Dunkirk20]

I remember having a Samsung Galaxy and being unable to transfer files to my computer via Bluetooth, needing to instead email myself the files or download them via USB and a third-party app. It’s the little things that cause the switch, making the ecosystem a critical factor in that decision. I also just grew to dislike Android apps and Android as a whole, given how inconsistent it all was.

 

[Black_Mage]

My first and most important reason for my loyalty to Apple is its commitment to protecting my privacy. The second? Ease of use. Getting my first Mac made me realize that it is possible to buy a computer and just use it without a bunch of tweaking and optimizing.

 

[Heat_Fan89]

Till it breaks lol.

Went through several Pixel phones which all died due to various hardware issues.

The issues are well known to the tech community as well. Pixels are notoriously unreliable.

They are so unreliable, I keep buying them, go figure /s. Looking forward to the Pixel 11a. 🥳

 

[Steve Adams]

Till it breaks lol.

Went through several Pixel phones which all died due to various hardware issues.

The issues are well known to the tech community as well. Pixels are notoriously unreliable.

You are either extremely hard on your devices or you are not truthful, or unlucky. We have never had an issue with either of our pixel 8 pros, the mother in laws pixel 9a is going flawlessly and I have only had one pixel come back to the store with a genuine hardware issue with was the screen (could have been drop damage as well, but I never saw any marks on the device).

 

[phill85]

My first smartphone was a Samsung. NEVER again!!

 

[doolar]

This is why Apple shouldn't worry so much about being "behind" on AI. They are doing just fine without it.

Yea, I don't think us consumers actually care that much about AI on their phone or computer. I use AI a lot for work to let me do less boring tasks, but in my personal life I don't need or use AI really. It is just not that important to me.

 

[SnowCrocodile]

Yea, I don't think us consumers actually care that much about AI on their phone or computer. I use AI a lot for work to let me do less boring tasks, but in my personal life I don't need or use AI really. It is just not that important to me.

I use AI for search, mainly, and keep running into it giving me completely wrong answers (a paid Copilot account at work). E.g. referencing non-existent features in common applications, or calculating a wrong number - this one was especially tricky because it wasn't obviously wrong, it was off by a fraction after decimal point. Not a rounding error - something like 4.74 instead of 4.32.

This makes me very uncomfortable using it for something critical like structural calculations.

I can understand people using it for coding, because in the end the code either works or it doesn't.

 

[Jumpthesnark]

The survey isn't about knowing the future with certainty, it's about understanding how people feel about their current phone. So it doesn't matter if respondents "actually switch" in the future, it's about respondents' current thoughts about their phones.

Who said it was? Asking a question of, if you were to switch, which brand would you choose? That doesn't provide any thoughts about their current phone. It's what if scenario that simply shows what other brand someone would consider if they were to switch.

You said it was, here:

The survey has hypotheticals that may never pan out - being asked if you were to switch, where would you go - such answers may be irrelevant if respondents don't actually switch.

You don't seem to like the questions, you don't seem to like the replies, you don't seem to like the methodology. That's cool. It's a non-scientific survey of self-selected respondents and its value is probably limited to comparing response trends year over year, which I've already mentioned, and taking it all with a big grain of salt, which we've both already mentioned.

 

[Nekronos]

You said it was, here:



You don't like the questions, you don't like the replies, you don't like the methodology. That's cool. It's a non-scientific survey of self-selected respondents and its value is probably limited to comparing response trends year over year, which I've already mentioned, and taking it all with a big grain of salt, which we've both already mentioned.

This is disingenuous at best. I've stated it has nothing to do with likes. The survey and data presentation is objectively poor, I've stated why. As to it being non-scientific, for what's it worth, I've seen equally bad and sometimes worse "scientific" studies. But yes we agree the value is limited here.

example which you appear to have ignored:

The initial question regarding switching is not agnostic. 13.6% of android users said they would likely switch, of those who said they would likely switch, 11.5% said apple, that means only 11.5% of the 13.6% of android switchers would switch to Apple or in another words just 1.6% of android users would consider switching to iphone, which is just under the 3.6% of iphone users who would likely switch to android.

The survey isn't about knowing the future with certainty, it's about understanding how people feel about their current phone. So it doesn't matter if respondents "actually switch" in the future, it's about respondents' current thoughts about their phones.

Who said it was? Asking a question of, if you were to switch, which brand would you choose? That doesn't provide any thoughts about their current phone. It's what if scenario that simply shows what other brand someone would consider if they were to switch.

This:

The survey has hypotheticals that may never pan out - being asked if you were to switch, where would you go - such answers may be irrelevant if respondents don't actually switch.

is not me claiming the survey is about knowing the future with certainty and I directly refused your claim that its about understanding how people feel about their phone here, which you ignored.

 

[diblasio]

Pixel has 7 years of support, I think that's the same as apple if I'm not mistaken

Yeah but then you have to spend 7 years with a Pixel! 😒

 

[Clowndips]

Honestly, I think that's great. There is still no alternative to it because we are forced to deal with a monopoly of two in the mobile space.

Again I say - the hardware teams and the software teams at Apple really need to talk - the hardware is so great, so, so good; the software, for years, is so subpar. Supremely subpar. And I can't help but think with all that is in the pipeline that Apple has just hired a bunch of Google engineers and product people rehashing their old ideas (Google Glass goes back at least 14 years, yet, this is now being touted as 'innovation' by modern Apple). Hardware = good, the rest of the ecosystem is juvenile stupidity. Really. maybe they are catering to markets, i dunno, just know that my user experience has declined, in spite of awesome hardware, the worst since the Scully years.

No joke. We do not need to sit back and just 'get used to things'. Give us something legitimately innovative and useful on the software side, Apple, beyond a new interface that looks like it was made for kids and is a serious resource hog. You used to lead. Currently you are following in the worst way, pretty badly. Ans ome of us have been using algorithms in our work for years, and have not forgotten every VR demo we've ever seen. Get it together, get cohesion between your products, and lead again. 'Spacial' computing is the same canard it's always been - make modern software that is equal to your modern hardware, please, and no, that does not mean hopping onto the bandwagon of AI.

 

[applefan8254]

Yeah but then you have to spend 7 years with a Pixel! 😒

true. I just wish apple would add something like aosp multiuser + private space for iPhone. hide with face is is a step in the right direction, but it should have its own separate partition for file and app storage for full data segregation. then I could be more on board with purchasing iPhone