If it wasn't bumming me out so much, I'd laugh at how ridiculous it all is. And before anyone starts it, no, I don't need the phone, no, it's not an organ. But I've had a pretty heavy last few months, and I was really looking forward to getting my phone this friday-just the thought of it cheered me up. The phone is not my only source of hapiness, obvs-i have a fiance, family, a job, hobbies. But i love tech. I was soo excited to get my phone, especially after the crappy half-year I've had.
Anyway, here is what happened when I ordered my phone. If anyone experienced similar, I'd like to know about it.
Oct 7: I stay up to order the phone. I try Apple's site and ATT's site with no luck, then try the Apple store app on my iphone. Several times I get to various stages only to be told there's an error, but once I get all the way through to putting my cc details in. I never get a confirmation on the app screen though.
40 mins in, I check my email and there's an order confirmation from Apple. Great!, I think. My order went through!
I continue to check my order status during the weekend, but by Sunday night/Monday am it becomes obvious that pretty much everyone elses order has gone to prepared for shipping. I keep checking and at one point mine goes to preparing for shipping, but strangely, when I look an hour later, it's back to processing.
Monday morning: I call Apple. Apple says everything's fine on their end, but att has a block on the order, that's why it's not going to the next stage.
I call att. Nightmare. An hour on the phone and no one knows anything, they check and check and get a supervisor and check some more, but everything on my account is ok and there's no reason for there to be a hold... except that there is one. Rep promises to find out more and call me back.
A few hours later on monday she calls me back and patches Apple in. An hourlong phone call ensues betwteen us three. Nothing is accomplished. Am told there is a dept in att where the case will be sent, but they dont take phone calls. Talk to an Apple rep named Tom who's pretty nice. Spent a total of probly three hours on the phone. Two or three times when I called back, I had to start over and explain everything all over again.
This morning - get a call from another Apple rep who's extremely nice and promises to get to the bottom of things. He calls att. We have another hour long conference call where we figure nothing out, except this time I get a raging bitch of an att rep and have to tell her not to speak to me that way, that I don't appreciate her tone of voice. She had the worst attitude, ugh. End up getting her supervisor, who was more helpful, said she'd escalate my problem, and send it to - you guessed it - a dept who can handle ethe problem, who dont take phone calls. I point out that I was told the same thing yesterday. She has no record of this. I say ok and thank her, cos she was actually pretty decent, she leaves the call, and the Apple rep commiserates with me about the lack of service from att.
This afternoon: another call with the supernice Apple rep. He expedites my shipping, so that if and when att pulls this mysterious hold, I might still get my phone on friday. He also throws in a free cases, and says "I PROMISE we will have this sorted out and you will get your phone by friday".
So that's the status as of now. I'm going to call att by late tomorrow afternoon if they don't call me, to see what's going on. It's just so incredibly frustrating. Oh - and some reps say it's the terms and conditions email. I never got one, so Apple gave me a link to go to to accept it... except when i put my info in, it says there's no record of my purchase. Even tho the apple rep can see my purchase on his screen, and my cards got a hold on it. Other reps tell me there's no way it's the terms and conditions.
I"m just bummed :/ I was quite looking forward to my phone, for reasons stated above. What I don't understand is, if att has checked everything multiple times and everything's fine, why can't they just take off the hold, so my order can go through? My account is fine, my card is fine, everything is as it should be. But no - why on earth would they make it that simple, eh?
I'd love some good news tomorrow, but I don't want to get my hopes up.
So now I ask... anyone else having this problem?
Anyway, here is what happened when I ordered my phone. If anyone experienced similar, I'd like to know about it.
Oct 7: I stay up to order the phone. I try Apple's site and ATT's site with no luck, then try the Apple store app on my iphone. Several times I get to various stages only to be told there's an error, but once I get all the way through to putting my cc details in. I never get a confirmation on the app screen though.
40 mins in, I check my email and there's an order confirmation from Apple. Great!, I think. My order went through!
I continue to check my order status during the weekend, but by Sunday night/Monday am it becomes obvious that pretty much everyone elses order has gone to prepared for shipping. I keep checking and at one point mine goes to preparing for shipping, but strangely, when I look an hour later, it's back to processing.
Monday morning: I call Apple. Apple says everything's fine on their end, but att has a block on the order, that's why it's not going to the next stage.
I call att. Nightmare. An hour on the phone and no one knows anything, they check and check and get a supervisor and check some more, but everything on my account is ok and there's no reason for there to be a hold... except that there is one. Rep promises to find out more and call me back.
A few hours later on monday she calls me back and patches Apple in. An hourlong phone call ensues betwteen us three. Nothing is accomplished. Am told there is a dept in att where the case will be sent, but they dont take phone calls. Talk to an Apple rep named Tom who's pretty nice. Spent a total of probly three hours on the phone. Two or three times when I called back, I had to start over and explain everything all over again.
This morning - get a call from another Apple rep who's extremely nice and promises to get to the bottom of things. He calls att. We have another hour long conference call where we figure nothing out, except this time I get a raging bitch of an att rep and have to tell her not to speak to me that way, that I don't appreciate her tone of voice. She had the worst attitude, ugh. End up getting her supervisor, who was more helpful, said she'd escalate my problem, and send it to - you guessed it - a dept who can handle ethe problem, who dont take phone calls. I point out that I was told the same thing yesterday. She has no record of this. I say ok and thank her, cos she was actually pretty decent, she leaves the call, and the Apple rep commiserates with me about the lack of service from att.
This afternoon: another call with the supernice Apple rep. He expedites my shipping, so that if and when att pulls this mysterious hold, I might still get my phone on friday. He also throws in a free cases, and says "I PROMISE we will have this sorted out and you will get your phone by friday".
So that's the status as of now. I'm going to call att by late tomorrow afternoon if they don't call me, to see what's going on. It's just so incredibly frustrating. Oh - and some reps say it's the terms and conditions email. I never got one, so Apple gave me a link to go to to accept it... except when i put my info in, it says there's no record of my purchase. Even tho the apple rep can see my purchase on his screen, and my cards got a hold on it. Other reps tell me there's no way it's the terms and conditions.
I"m just bummed :/ I was quite looking forward to my phone, for reasons stated above. What I don't understand is, if att has checked everything multiple times and everything's fine, why can't they just take off the hold, so my order can go through? My account is fine, my card is fine, everything is as it should be. But no - why on earth would they make it that simple, eh?
I'd love some good news tomorrow, but I don't want to get my hopes up.
So now I ask... anyone else having this problem?
