iPhone "Other" is WAY over capacity (5.6GB)

KingMo

macrumors member
Original poster
May 27, 2010
86
0
Can someone please help me solve this problem. My iPhone has been incredibly over capacity in the "other" storage compartment. It is 5.6GB... larger than any other on my iPhone.

I've tried everything to get this to go down, but it just keeps rising. Is there any way to drastically decrease this?

I've provided a screenshot below:
Screen Shot 2012-08-30 at 11.22.39 AM.png
 

rak007

macrumors 6502a
Oct 31, 2011
507
0
I too would like some information on the best way to get the OTHERS cleared.
I have around 1.5 GB other in my iPhone 4.
I have read previously that a restore does remove this but say i do a backup and then restore using the backup, wont that get the OTHERS back to where it was , which essentially defeats the purpose of restore to get the OTHERS cleared ?
Any suggestions will be appreciated.
 

TJ61

macrumors 6502a
Nov 16, 2011
811
3
How willing are you to do a full reset? It's likely that your "Other" is mostly stranded files, and I (while nowhere near an expert) think the best way to reclaim this is to reset and then reload (clean install) your apps and data.

Regards,
Tom
 

VulchR

macrumors 68020
Jun 8, 2009
2,356
10,530
Scotland
Perhaps I am stating the obvious, but there might be files associated with various apps. You can determine this by looking at the apps tab when you connect to iTunes by scrolling toward the bottom to the 'Documents' section. I look at this occasionally and I am sometime surprised by what I find.
 

boomhower

macrumors 68000
Oct 21, 2011
1,559
50
It's an ongoing problem with iOS and I have no clue why Apple doesn't do something about it. I've had to redo my phone and iPad more times than I care to recount. It's particularly annoying on the iPad since 16GB's isn't much room on it to start with, next go round will certainly be a 32GB.
 

Djs621

macrumors regular
Jun 7, 2008
185
1
There's a desktop app called "phone clean". Cnet did a write up about it yesterday. It sounds like that would be perfect for your situation
 

Dennis187

macrumors regular
Jun 26, 2010
223
2
below you
I never had this problem. I have a iPhone 4 32gb and have filled it to 69gb so far, have yet to get a 'storage full' message!
 

HERO XXL

macrumors regular
Apr 18, 2010
141
0
I'd have to agree with the above poster who suggested that the excess space is being used by a specific app or apps. I noticed the same in the past and realized that all the comics I had in my "Comic Zeal" app was the culprit. Could it be books, perhaps? Think along the lines of what you do most with your tablet--apps associated with whatever THAT is might be the culprit. Good luck.
 

aziatiklover

macrumors 68030
Jul 12, 2011
2,661
94
8.8.8.8 and 8.8.4.4
I tried to delete my imessages, "favorite" stuff in some app to remove some of the "others". I once looked at the FB app, and it had like over 500mb of whatever :eek: what I did was just delete the FB app, and redownload it.

I think Apple should not allow third party app store documents that we dont know about in their own app in our iphone. Or something that will at least tell us what is stored! Privacy anyone?
 

cvaldes

macrumors 68040
Dec 14, 2006
3,237
0
somewhere else
Or something that will at least tell us what is stored!
They already do this.

It's easy to find out which apps are eating up the most space.

Settings > General > Usage > Storage

The results will be displayed ranked by size.

Click on a specific app and it will show you what the actual app size is and how much in Documents & Data.

For example, I have the 3D Cities app (215MB): the app size is 15.7MB and it has 199 MB of Documents & Data (I downloaded the map of San Francisco). I also have the 280MB Star Walk app: the app size is 280MB and the Documents & Data is a mere 88KB.
 

aziatiklover

macrumors 68030
Jul 12, 2011
2,661
94
8.8.8.8 and 8.8.4.4
They already do this.

It's easy to find out which apps are eating up the most space.

Settings > General > Usage > Storage

The results will be displayed ranked by size.

Click on a specific app and it will show you what the actual app size is and how much in Documents & Data.

For example, I have the 3D Cities app (215MB): the app size is 15.7MB and it has 199 MB of Documents & Data (I downloaded the map of San Francisco). I also have the 280MB Star Walk app: the app size is 280MB and the Documents & Data is a mere 88KB.
Yes I know this! But somehow, I still have unknown others! This method does not show u for example how much your imessages has been stored.

My wife 4S had like over 1GB of imessages! I figure that out by deleting all her messages and see if it would go down which it did.
 

cschoolland

macrumors newbie
Dec 26, 2007
3
0
Same issue

Yesterday I only had a couple GB of "Other." Then I upgraded to Mountain Lion and now it is trying to sync 27GB of "Other" (which would put me over 10GB over capacity). I have checked everything mentioned on this thread, and nothing is helping. Would like to avoid a Restore, but may have to try that soon.

Update: I restarted iTunes, and everything's back to normal. Yay! Sorry for wasting y'all's time.
 
Last edited:

Love2snap

macrumors newbie
Mar 16, 2014
1
0
Delete Voicemail + Text that contain video & Pics

Free up your "other" capacity. That used to be my exact problem. I took my iPhone up to the Apple store and nobody could ever figure it out. I found by deleting the text messages that were heavy with photos and videos...that cleared up the other. I also deleted old voice messages and that freed more space up! So, try that!! :)
 

AnorexicPig

macrumors 6502
Dec 12, 2012
369
17
Winnipeg,Canada
Free up your "other" capacity. That used to be my exact problem. I took my iPhone up to the Apple store and nobody could ever figure it out. I found by deleting the text messages that were heavy with photos and videos...that cleared up the other. I also deleted old voice messages and that freed more space up! So, try that!! :)
You do see this is more than a year old thread :rolleyes:
 

fmaxwell

Guest
Nov 27, 2008
239
0
You do see this is more than a year old thread :rolleyes:
You realize this thread isn't being written as a little story for you, don't you? It's a repository of information for people looking to solve a problem. I'd much rather have someone contribute to an existing thread than to open up new one on the exact same topic.

I just found this thread today via Google; the prior poster's comment was useful -- unlike yours. :rolleyes:
 

Traverse

macrumors 604
Mar 11, 2013
6,783
2,981
Here
I agree with others here, the only way to fully clear is a full reset. Some things like in app data and text messages can bloat it, but also corrupted syncs or files and balloon it. I've restored a few times over the years for the dreaded "other."
 

RoboWarriorSr

macrumors 6502a
Feb 23, 2013
884
45
Sometimes removing and resyncing music may help. I get a lot of other data when my music sync corrupts, which requires a restore depending how severe it is.