iPhone 6(S)(+) iPhone screen issues

ThatiPhoneKid

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Original poster
Aug 15, 2017
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hi, I bought an iPhone 6s Plus for a family member as a gift for Christmas, I bought it from a 3rd party retailer as it was on a really cheap Black Friday deal, anyway recieved it and I checked the phone was working etc and noticed at the top of the screen there is like a backlight bleed, it has like bumpy shadows, is this something Apple would replace the phone for, I don’t even care if they replace it with a refurbished unit as it’s a gift for Christmas, I can’t get a replacement at the 3rd party retailer as they have no stock left. Do Apple still even have replacement 6s units?
Thank you
 

ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
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566
No guarantees that screen is an Apple screen. It may have been replaced with a third party repair. As above, get a refund.
Hi thanks for your reply, the shop I bought it from was Very, it was sealed, going to return it for a refund
 

ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
856
566
Spoke to the retailer over the phone and they are refusing to refund the phone, they said I have to take it to Apple for repair/replacement, I only bought it 3 days ago do I have right to a refund?
 
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Apple fanboy

macrumors Nehalem
Feb 21, 2012
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Behind the Lens, UK
Spoke to the retardant over the phone and they are refusing to refund the phone, they said I have to take it to Apple for repair/replacement, I only bought it 3 days ago do I have right to a refund?
In the UK if you ordered it online you have the right to return it under the distance selling act (assuming you bought online).
Tell them you wish to return it. You don’t have to state why if it’s within 14 days.
 
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ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
856
566
In the UK if you ordered it online you have the right to return it under the distance selling act (assuming you bought online).
Tell them you wish to return it. You don’t have to state why if it’s within 14 days.
Thanks for this, can I still do this if I’ve opening the box and turned the phone on ? Thanks
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
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Tell them you wish to return it. You don’t have to state why if it’s within 14 days.
I don’t believe this to be true at all. In fact, when I returned my last iPhone within 14 days to Apple, they specifically asked me why I wanted to return the phone, which I explained the phone ‘Wasn’t for me’, and they wanted to know if it was due to a defect or I just didn’t like it, point is, you do kind of tell Apple why you want to return the phone, even if you don’t directly admit it for one reason or another.
 

Apple fanboy

macrumors Nehalem
Feb 21, 2012
32,723
22,582
Behind the Lens, UK
Thanks for this, can I still do this if I’ve opening the box and turned the phone on ? Thanks
Yes. Even if you have thrown the box away.
[doublepost=1543306563][/doublepost]
I don’t believe this to be true at all. In fact, when I returned my last iPhone within 14 days to Apple, they specifically asked me why I wanted to return the phone, which I explained the phone ‘Wasn’t for me’, and they wanted to know if it was due to a defect or I just didn’t like it, point is, you do kind of tell Apple why you want to return the phone, even if you don’t directly admit it for one reason or another.
In the UK they may ask why, but you don’t have to tell them.
 

ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
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You spoke to who?

What are their return rules?
Sorry that was meant to say retailer but it auto corrected

They have decided to let me get a replacement device but need to send the current iPhone 6s Plus back to them, what is the best way to do this safely, should I put the iPhone in the retail box and place it inside a delivery bag instead of using a brown box, or could the iPhone get damaged if I do this? Thank you
 
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Newtons Apple

Suspended
Mar 12, 2014
22,764
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Jacksonville, Florida
Sorry that was meant to say retailer but it auto corrected

They have decided to let me get a replacement device but need to send the current iPhone 6s Plus back to them, what is the best way to do this safely, should I put the iPhone in the retail box and place it inside a delivery bag instead of using a brown box, or could the iPhone get damaged if I do this? Thank you
Needs to be well protected and make sure you have it insured and it has tracking to confirm they received the device.
 

ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
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566
iPhone is all packaged up ready to be returned, put the phone in its retail box with all accessories, bubbled wrapped around retail box and placed in a compact cardboard box, when I recieved the phone it was just delivered in the retail packaging placed inside a thin shipping bag, could this be what could have caused damage?
 

BasicGreatGuy

Contributor
Sep 21, 2012
11,666
10,702
In the middle of several books.
iPhone is all packaged up ready to be returned, put the phone in its retail box with all accessories, bubbled wrapped around retail box and placed in a compact cardboard box, when I recieved the phone it was just delivered in the retail packaging placed inside a thin shipping bag, could this be what could have caused damage?
1). You need to take pictures (or video) of the phone (front and back). If possible take a picture of the screen problem.
2) if possible, video the boxing of the phone.
3) When dropping off the phone for shipment, take a picture of transfer of liability.
4) Make sure you get a receipt of you dropping off the phone for shipment
5) Make sure to get signature upon delivery.

Always protect yourself.
 
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ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
856
566
1). You need to take pictures (or video) of the phone (front and back). If possible take a picture of the screen problem.
2) if possible, video the boxing of the phone.
3) When dropping off the phone for shipment, take a picture of transfer of liability.
4) Make sure you get a receipt of you dropping off the phone for shipment
5) Make sure to get signature upon delivery.

Always protect yourself.
Thanks for the advice, appreciate it
 

ThatiPhoneKid

macrumors 6502a
Original poster
Aug 15, 2017
856
566
iPhone has been sent back followed all advice you guys gave me, should get replacement soon, thanks guys
Sent phone back yesterday, checked tracking they have the phone but recieved an email around 3 hours ago stating they are sending the phone back to me as no fault could be found, what do I do now, the phone is definetly faulty but they aren’t replacing or refunding, I’m so annoyed!
 

BasicGreatGuy

Contributor
Sep 21, 2012
11,666
10,702
In the middle of several books.
Sent phone back yesterday, checked tracking they have the phone but recieved an email around 3 hours ago stating they are sending the phone back to me as no fault could be found, what do I do now, the phone is definetly faulty but they aren’t replacing or refunding, I’m so annoyed!
You can try taking the phone to a Apple Store to be looked at. If there is in fact a notable problem, they should be able to diagnose it. Get it in writing and then take that to the place you bought the phone.

Is this in the U.S. or U.K.?
 
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