I'll try and keep this brief and see if anyone out there can help? Wife bought an iPhone SE from apple webstore in April 2017. Beginning of August the phone wouldn't charge. I noticed one of the gold pins on the firewire had gone black. Booked an appointment with apple store 'genius' who pointed out the pin inside was damaged "due to erosion" (his words not mine) and the "copper" had eroded on the firewire cable, said it it had suffered from moisture damage but didn't do a water test. Said it cost £249 to replace, didn't offer to replace the firewire cable either. His report noted that there was no damage to the phone. Didn't like it so sent it off for repair through the apple website, never heard anything for nearly two weeks and had to contact apple to find out if they had (a) received the phone and (b) done anything with it. Apple said that it had been returned to my wife and that there was damage to the phone that would cost to repair but they couldn't tell us what as there was no record of the details. When we eventually got the back (over 2 weeks after sending it) the phone's screen doesn't function, there are vertical lines on the screen and most bizarrely of all when you turn the phone on you can't switch it off at all or reset or anything it just hangs on the white "hello" screen. Apple are now saying we damaged or damaged it through poor packaging ( we used their packaging properly) and they will (begrudgingly) have another look at but it will cost us to repair. Any ideas? I can provide more details if I've left anything out, thanks!