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iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits
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Apple_Robert
Contributor
Please tell me you didn’t allow that to happen and fired them forthwith.
awshucks
macrumors 6502a
Boy, I can't wait to get my $1.36 credit for the inconvenience.
Verizon today experienced a major outage, which it now says has been resolved. To make up for the inconvenience, the carrier has promised that all affected customers will be credited an unspecified amount, with more details to be shared soon.
"Today, we let many of our customers down and for that, we are truly sorry," said Verizon.
iPhone users with Verizon service were generally unable to make phone calls, send text messages, or use data over 5G or LTE due to the outage.
iPhone users typically see "SOS" in the status bar when a carrier experiences an outage.
Apple explains what "SOS" means in a support document:Verizon said that customers who are still having an issue should restart their devices to reconnect to the network.
Article Link: iPhone SOS: Verizon Apologizes for Outage, Promises Customer Credits
Verizon….
Dear Customer,
We apologize you lost all cellular service, including 911 services. In consideration of this inconvenience, we have credited your account in the amount of 37 cents.
Thank you for being a loyal customer. We look forward to screwing you again in the future
Dear Customer,
We apologize you lost all cellular service, including 911 services. In consideration of this inconvenience, we have credited your account in the amount of 37 cents.
Thank you for being a loyal customer. We look forward to screwing you again in the future
Astuces iOS
macrumors 68020
Go touch grass instead of using your phone !! Good job Verizon
Dark_Omen
macrumors 6502a
The wireless side is awful.
The fiber optic side is pretty good... Definitely much better than Spectrum.
Currently a long-time customer and paying $25 a month for internet 300/300.
That's weird since Xfinity, Straight Talk, and Visible (all Verizon MVNOs) were also reporting outages.
I'm curious about this as well. When I tried to use it, it kept saying that it couldn't connect.
Dark_Omen
macrumors 6502a
The sad part is, engineers in the 90s were probably smarter than the idiots that put together systems today.
So many poorly implemented software systems at these companies now.
hopefully this was just a misconfiguration and not sabatoge.
I’ve been very happy with Verizon over the past 6 years. Way better than ATT.
I’ve been very happy with Verizon over the past 6 years. Way better than ATT.
The thing that confused me was that my iPad wasn't affected at all but personally I think that one 8 hour outage out of 175,200 hours over 20 years (not counting however many leap year hours) ain't bad.
mansplains
macrumors 68000
I didn’t experience issues with my Visible line, weird
Its a prorated amount for what your bill is. We had an outage here apparently a few weeks ago and I got $8 back for the day even though the outage was only for a few hours.Nice. AT&T did the same thing in the past too:
AT&T Giving $5 Credit to Customers Following Major Network Outage
AT&T has announced that it will be providing impacted customers with a $5 bill credit per account as compensation for the network's major outage across the U.S. on Thursday. The credits will automatically be applied within two bill cycles, it said. AT&T said the bill credit offer does not apply...www.macrumors.com
Furman
macrumors regular
It is another reminder that China or another country, even our own, could bring our grid down at any time. That said, it is days like yesterday that has me thinking I should have kept my landline.
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fatTribble
macrumors 68030
Those engineers were too expensive so the executives were forced to replace them with “our offshore partners”
/s
🙄
Serrafemme
macrumors member
Outage did make me resort to my other options. Once I got home and was on my wifi network, I was able to use Google Voice to make a call to my grandmother's landline. I also made a FaceTime Audio call to someone on an iPhone (sound quality is crazy good btw). Obviously none of this would work without a wifi signal, but I guess my next step would be to try Satellite SMS in a pinch?
Extoll
macrumors regular
Someone that works in Telecom networking. We started to have issues with some of the verizon trunks last Friday. Trunks where going in and out of service all weekend. On Monday around 9am EST trunks went down and never came back up till the outage was fix yesterday.
we did have a ticket open with verizon but never got information what was fix or causing of the issues. Most of time they will tell us if it was a fiber cut or bad card and so on. Since no information been given and the ticket closed my guess would be network updates rollout was effecting some switches or new equipment was turn up in the network that started broadcast storm that slowly over whelm the east coast. This also lines up with service working in my area on some towers and not others or towers coming up and going back down.
we did have a ticket open with verizon but never got information what was fix or causing of the issues. Most of time they will tell us if it was a fiber cut or bad card and so on. Since no information been given and the ticket closed my guess would be network updates rollout was effecting some switches or new equipment was turn up in the network that started broadcast storm that slowly over whelm the east coast. This also lines up with service working in my area on some towers and not others or towers coming up and going back down.