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iPhone Storage Full With “Other”

i-aamir

i-aamir

macrumors 65816
Original poster
Jul 7, 2010
1,103
691
UK - London
Hi all, just got my iPhone 12 Pro and restored fully from my iCloud Backup.

On my iPhone 11 Pro I had used a total of 50gb and now on the 12 it’s 85gb with 40gb worth of “other”.

Just restored again and same issue.

Ive always had all iCloud backup services across my phones. This is the first time I’m seeing this. I’m on iOS 14.1.

Any fixes please?
 
Same thing started happening to me yesterday, but I have iPhone 8.
Only recently installed iOS 14.1, now my storage is full, with 30-40 GB (fluctuating) in "Other".
What's even worse, similar thing happened only yesterday to my Apple Watch 5 - although it has 32 GB of storage, I got "storage is full" error (there is virtually nothing really taking up storage, no music, no photos ...).
Unpaired & re-paired the watch, and after few hours, it's full again. Installed the newest WatchOS, it's the same.
There is definitely something going on.
Anyone else with this problem?
 
Restart the phone, it often gets rid of some of this. If that doesn’t work, you could try resetting/updating through iTunes.
 
Strelok said:
Restart the phone, it often gets rid of some of this. If that doesn’t work, you could try resetting/updating through iTunes.
Click to expand...

I restarted the phone and also did a full erase and re-sync icloud.

would connecting it to my Mac help although all my data is in the cloud?
 
This was happening during the betas of iOS 14.0. The best suppositions after a lot of us lived through this is that the “other” space is simply being misreported and that the space is really “empty”. There were a few reports that people were not able to install apps, but the majority of us who had this issue reported no issues with installation of additional apps.

You can report this to Apple using the following URL in Safari (Mac or iOS): applefeedback://
 
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gwhizkids said:
This was happening during the betas of iOS 14.0. The best suppositions after a lot of us lived through this is that the “other” space is simply being misreported and that the space is really “empty”. There were a few reports that people were not able to install apps, but the majority of us who had this issue reported no issues with installation of additional apps.

You can report this to Apple using the following URL in Safari (Mac or iOS): applefeedback://
Click to expand...

Thanks , so essentially the space is free and at point it appears full it won’t be? As in the “other“ storage element?
 
i-aamir said:
Thanks , so essentially the space is free and at point it appears full it won’t be? As in the “other“ storage element?
Click to expand...

That’s the best guess IF this is the same issue as in the betas.

If you participate in the betas, Apple installs extra files and the phone saves logs of its performance. That shows up as “Other” in storage. But this year, the space occupied by “Other” was much, much larger. Since most didn’t report issues with app installation or saving photos (as there would have been if there were not enough space) the best guess is that this was “phantom” space. Our supposition in this regard seemed to be verified by the fact that this issue went away by beta 3 or 4 of iOS 14.0.

Still recommend that you report this using the link I provided above. It may not be the same issue as in the betas, and even if it is the same issue, its back now after it seemed to have been corrected.
 
Thanks for coming back to - seems like the issue is definitely back. Hope there is a fix / solution soon. It won’t let me use feed back as I’m not a developer
 
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The fix that I’ve found is to let your phone process overnight on the charger. Why? Well some items marked as other can be for other apps and some are caches that iOS has built and dumps at random. If you’re getting a low storage alert there may be concern but if not just give it a day or two. The betas had this issue but it was like it was allocated but not in use so that metric kept changing. Just give it some time to let the system flush itself out.
 
slooksterPSV said:
The fix that I’ve found is to let your phone process overnight on the charger. Why? Well some items marked as other can be for other apps and some are caches that iOS has built and dumps at random. If you’re getting a low storage alert there may be concern but if not just give it a day or two. The betas had this issue but it was like it was allocated but not in use so that metric kept changing. Just give it some time to let the system flush itself out.
Click to expand...

great - thanks I will try that. At the moment I keep checking every few hours more than I ever did owning my 11 pro for like a year!
 
AeroZ said:
Also sync with your mac. It’ll copy the diagnostic logs off of you phone.
Click to expand...

what’s the best way to sync it with my Mac as I’ve got absolutely everything backed up on the cloud.

How would the rest of my data be preserved?

Thanks
 
Having a similar issue going from my XR to the 12 Pro. Only difference is I chose to set up the 12 Pro as new instead of restoring. My main issues are iMessage not syncing all the way yet so all the attachments can’t be seen to review them and when I check my storage breakdown, all I’m getting is a solid Gray bar and nothing else. iMessage seems to be the culprit of it all but no indication of when everything will finish syncing correctly. The 12 Pro is using at least 15GB or so more of space compared to the XR now
 
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Same! I’m at 38GB!! It’s a new phone!! Didn’t even restore from a backup so no clue where this is all coming from! 😑
 
Same issue. I had about 10gb used on my 256gb 11pro since all was in iCloud so I decided to get the 128gb 12pro. Now I’m at 115gb used already and have about 50gb of other and 30gb of iMessages that suppose to be all in iCloud. Also as someone else noted some of my messages don’t seem to sync all the way to the past. I left the phone in charger over night thinking this will clear but issue still going on. Can’t replace the phone with 256gb cause none of the blue in stock in stores. Any suggestions would be helpful.
 
royinla14 said:
Same issue. I had about 10gb used on my 256gb 11pro since all was in iCloud so I decided to get the 128gb 12pro. Now I’m at 115gb used already and have about 50gb of other and 30gb of iMessages that suppose to be all in iCloud. Also as someone else noted some of my messages don’t seem to sync all the way to the past. I left the phone in charger over night thinking this will clear but issue still going on. Can’t replace the phone with 256gb cause none of the blue in stock in stores. Any suggestions would be helpful.
Click to expand...
I feel like a restore might help but the amount of time to spend on doing it only for it not to fix the issue makes me not sure if its worth the risk. Thats the dilemma im having.
 
titans1127 said:
I feel like a restore might help but the amount of time to spend on doing it only for it not to fix the issue makes me not sure if its worth the risk. Thats the dilemma im having.
Click to expand...
I restored twice already from iCloud and no luck
 
Seems like a software error that needs an update from apple. Not sure how widespread this issue is. If anyone has a fully workable fix do shout!
 
Hi there. I recently completely wiped my phone (I had the beta profile and 14.2 installed) because my phone was full of other. Now I’m on regular 14.1 (did a clean install, not from a backup) and running into the same issue. I’ve randomly got over 40GB of other, and no idea how to fix it. Any ideas?

2D1B26A0-A73D-4928-B8E0-DDCA576F3022.png
 
On my 11 Pro, I had this bug too. The only thing that actually fixed it for me was installing the ios14 beta before it was released. That cleared other completely. I don’t think that’s an actual fix though. I wonder why this is still an issue.

Luckily haven’t had this issue on my 12 Pro yet.
 
Are you using iMessages in iCloud? I had this same issue and after disabling messages in the cloud and wiping my phone, the problem went away.
 
Still an issue, did clean install watched the other storage just stack up to 30GB. 😑
 
TheSkywalker77 said:
Are you using iMessages in iCloud? I had this same issue and after disabling messages in the cloud and wiping my phone, the problem went away.
Click to expand...

I am, but should that stuff not be stored on the cloud, not locally? Because I can definitely see it taking up like 30GB of my iCloud data.
 
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