Skylar.
Contributor
Yup, it should be in the cloud. But there must be a bug that makes the phone think it’s stored locally.
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iPhone Storage Full With “Other”
- Thread starter i-aamir
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James Godfrey
macrumors 68020
I’m having this issue latest iOS version 14.2.1 I have 32.9GB of other in my iPhone storage... iPhone 12 Pro
apfeltasche82
macrumors newbie
Hi. I have between 72 and 82GB of other.
My brand new phone 12 (4weeks, 128GB) therefore is almost full. Restored multiple times (erased it via Phone and MacBook), does not fix it. Apple collected LogFiles and I spent many hours of my lifetime up to today researching and restoring and waiting for an Apple agent on the phone without any solution. Apple seems to be working on the files but all I hear is „please be patient.“ I set up my old iPhone X from scratch and it starts with 17GB of other being completely empty, so presumably would suffer the same issue if being in real use. Does anyone have an idea, please? I really do not want to set up the phone as new and end up where I started.
My brand new phone 12 (4weeks, 128GB) therefore is almost full. Restored multiple times (erased it via Phone and MacBook), does not fix it. Apple collected LogFiles and I spent many hours of my lifetime up to today researching and restoring and waiting for an Apple agent on the phone without any solution. Apple seems to be working on the files but all I hear is „please be patient.“ I set up my old iPhone X from scratch and it starts with 17GB of other being completely empty, so presumably would suffer the same issue if being in real use. Does anyone have an idea, please? I really do not want to set up the phone as new and end up where I started.
slooksterPSV
macrumors 68040
Yes. Give the phone a few days to calm down. The Other storage goes up and down a lot. If you wait like 2-3 days, all the sudden that Other storage drops immensely. Same thing happened on my 11 when I got it. I imagine its spotlight indexing or something and log files it collects. If you try to use storage it clears some of the Other storage elements as you use more and more.
apfeltasche82
macrumors newbie
Thanks. It did not drop within 5 weeks so I do not expect this to happen anymore. Plus: when I try to use storage, e.g. load a movie, it says that storage is full. It will not free storage.
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Dean_UK
macrumors member
What a stupid response, did you read the OP before posting.
I have a 256gb iPhone 12 Pro and my other storages ballooned to over 100gb. This caused my phone to report iPhone storage full but when I hit manage storage, it said I had about 20gb available. This is off a dfu restore to 14.4 last night and restoring from iCloud. Working with Apple support and waiting for the engineers response.
apfeltasche82
macrumors newbie
OMG, that´s a lot. I am also in close contact with Apple. I will let you know if they find something that helps apart from all the tricks like cleaning caches that everyone of us has gone through. Please keep me posted if you find out anything interesting. Thumbs up for another solution than clean install....
I have the same problem. I tried resetting and all the other things but it eventually comes back.
Tbh I have given up on worrying about it, one day its all the way up to 61 gig (I have 64 gig) and then the next its down to 39 gig which is where it should be. Its never the same. Until the day it tells me my storage is full I'm not going to worry about it.
I read an explanation online that this can happen if you stream a lot of things like music and videos. The phone basically saves it in the cache so you can reuse the data quickly instead of streaming it again. I'm not so sure about this though as I've had times where I've streamed Apple Music all day and loads of YouTube and it hasn't gone up and some days I've barely touched the phone and shoots all the way up. There doesn't seem to be a pattern to it.
Tbh I have given up on worrying about it, one day its all the way up to 61 gig (I have 64 gig) and then the next its down to 39 gig which is where it should be. Its never the same. Until the day it tells me my storage is full I'm not going to worry about it.
I read an explanation online that this can happen if you stream a lot of things like music and videos. The phone basically saves it in the cache so you can reuse the data quickly instead of streaming it again. I'm not so sure about this though as I've had times where I've streamed Apple Music all day and loads of YouTube and it hasn't gone up and some days I've barely touched the phone and shoots all the way up. There doesn't seem to be a pattern to it.
apfeltasche82
macrumors newbie
Interesting; at my phone it is constant at 78GB since approx. 2 weeks. And I get the „storage full“ message already. But I share your opinion and would not worry about it if it went down that much from time to time (which it does not in my case, it remains bloated).
So maybe we are talking about different issues. I will talk to Apple later and let you know what they set.
So maybe we are talking about different issues. I will talk to Apple later and let you know what they set.
apfeltasche82
macrumors newbie
apfeltasche82
macrumors newbie
Unnecessary comment.
However, Apple asks for patience with the solution, which I suppose will they be asking for in 6 months ahead as well....
Edit: decided to make a clean reinstall. No backup, and cleared via Mac. Had to re-do my Apple Watch as well, by the way, all took me 19hrs. 😒
Result:64GB of „other“. I REALLY hope for the Apple CS that it eventually drops until tomorrow.
Edit 2: it DID drop to 8GB. So it seems it was worth it.
However, Apple asks for patience with the solution, which I suppose will they be asking for in 6 months ahead as well....
Edit: decided to make a clean reinstall. No backup, and cleared via Mac. Had to re-do my Apple Watch as well, by the way, all took me 19hrs. 😒
Result:64GB of „other“. I REALLY hope for the Apple CS that it eventually drops until tomorrow.
Edit 2: it DID drop to 8GB. So it seems it was worth it.
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On mine it has reached 5,42GB.
1) What I did was to go to Safari Clear History and Website Data
2) upon finding out that One of the biggest culprits for Other growing out of hand is streaming lots of music and video, I deleted Vimeo
result of the actions:
Other: 5,52GB
Funny.
3) I restarted my phone for the first time since the day I bought it (excluding mandatory restarts during upgrades)
The upshot of the whole story: 4GB as of now.
1) What I did was to go to Safari Clear History and Website Data
2) upon finding out that One of the biggest culprits for Other growing out of hand is streaming lots of music and video, I deleted Vimeo
result of the actions:
Other: 5,52GB
Funny.
3) I restarted my phone for the first time since the day I bought it (excluding mandatory restarts during upgrades)
The upshot of the whole story: 4GB as of now.
apfeltasche82
macrumors newbie
So because Apple can’t seem to figure this out, this big has been around forever for some people. People should just buy a phone with more storage?
I have a 512 iPhone and the bug doesn’t affect me on a beta or not. But telling people to spend more money because of a bug that Apple has been dealing with for years is silly.
Bazza1
macrumors 65816
XR 64GB, running 14.4. Still seems to be an issue - in fact, the last update seemed to exacerbate the situation. And I actually did some pruning and removed some apps prior.
Depending on it's mood, the available space fluctuates wildly - the guilty party seemingly 'Documents and Data' - this morning alone it has bounced between 3 - 9 GB available space. Prior to all this, I had significantly more.
I'm not (yet) prepared to do a complete wipe / reinstall (the space issue has not yet prevented me from loading something on it) - but it seems that won't resolve what looks more like sloppy programming from Apple, given the history noted in earlier posts.
Depending on it's mood, the available space fluctuates wildly - the guilty party seemingly 'Documents and Data' - this morning alone it has bounced between 3 - 9 GB available space. Prior to all this, I had significantly more.
I'm not (yet) prepared to do a complete wipe / reinstall (the space issue has not yet prevented me from loading something on it) - but it seems that won't resolve what looks more like sloppy programming from Apple, given the history noted in earlier posts.