Let me begin by saying that I love my iPhone 4, and I loved my 3G and 3GS before that. I've always had good support from Apple. 10/10/10 about 4:00am in Atlanta I was leaving a bar with my wife, another couple, and a friend. We parked about a block away and we were just arriving at the vehicle when a man came from behind me and snatched the iPhone 4 from my right hand and he proceeded to run away from us much faster than any of could. I didn't have mobileme so I couldn't track the phone or wipe it. I did call AT&T and have the line suspended until I got another iPhone 4. I filed a police report. My renter's insurance ended up covering the stolen iPhone in full (thanks USAA). Here comes the interesting part: I received an email from AppleCare yesterday following up on a support call I supposedly made about my iPhone on 10/10/10. I didn't make that call. It listed a case id# and employee name so I called AppleCare to inquire about it. Turns out that the thief called support about the iPhone having a cracked screen. Somehow in less than 24 hours after stealing it he managed to drop and crack the screen. It was immaculate when I had it. He was running very fast; he could have dropped it then. Who knows... Anyhow I told the AppleCare guy that my phone was stolen and that I found it very frustrating that the thief was able to call for support and get help from AppleCare for a phone still associated with my email address and apple id. I changed all of my passwords the day after it was stolen, so I know he can't access my accounts, but apparently he can still get support and I'll be notified about it since it is still registered to me. Applecare dude was sympathetic and said he'd put a note on my account but the gist of it is this: Thief can continue to get support from Apple and I'll continue to hear about it but I won't be able to do anything about it. *** Apple? Another thing I don't get: AppleCare said that the thief didn't identify himself. How is that possible. Every time I call AppleCare the first thing they do is ask for my name.