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iPhone 11 Pro iPhone Upgrade Program AppleCare not showing

A

Antr7

macrumors member
Original poster
Sep 26, 2015
45
3
Did anyone else get their iPhone pro today through the iPhone upgrade program and under the settings tab it is looking for you to purchase AppleCare+
 
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K

Khorn

macrumors regular
Nov 8, 2013
117
57
Germany
I have the same problem with a regular bought iPhone that AC+ is not linked to the device yet.
First time for me buying AC+ directly with a product, so I don't know if it should be active instantly.
Normally I got an email with coverage confirmation. I already got an invoice with matching serial number, so I will wait a few days and then call the support.
 
Strelok

Strelok

macrumors 65816
Jun 6, 2017
1,471
1,721
United States
I got the AC+ coverage email about 1.5 hours after I picked up the phone, so about 30-40 mins after I activated it. It will probably arrive a bit later.
 
A

Antr7

macrumors member
Original poster
Sep 26, 2015
45
3
medguy11 said:
Same problem here on iUP. Did you get yours sorted out?
Click to expand...

I talked to support and they said it could take up to 72 hours to show up. This is the first time I have done the program vs buying retail and then adding it
 
C

charlymx90

macrumors newbie
Sep 13, 2019
18
39
I did the IUP for the first time and got my AC+ right away and it shows in Settings > About, you might want to give them a call.
 
B

blulegend

macrumors regular
Apr 15, 2008
196
32
Weird. I got an email notification confirming proof of coverage but the settings still just shows Limited warranty expiring next year and AppleCare+ available. It’s been 18 hrs since I got the phone.
 
J

jgiannakas

macrumors member
May 26, 2014
85
64
Ditto. Bought via iUp and apple care is not showing. If I try to buy it says it’s not available so guess it just needs some time to synch up
 
A

Antr7

macrumors member
Original poster
Sep 26, 2015
45
3
Someone else from Apple support also said it may take a week and if it is not showing by then to give them a call back
 
A

Antr7

macrumors member
Original poster
Sep 26, 2015
45
3
I just got my email so hopefully everyone will be getting theirs soon too
 
B

blulegend

macrumors regular
Apr 15, 2008
196
32
I just double checked the settings app and while it still showed the offer in the main screen, going to General->About showed it updated with AppleCare+. The main screen still shows an empty spot where the offer used to be now and “null” if I tap it.
 
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P

pdxa4

macrumors 6502
Aug 4, 2008
330
53
I just got the AppleCare email this evening around 7pm, I looked at my phone and AppleCare wasn't updated then - however just looking now (2hrs later) and it has finally updated.
 
D

dlbmacfan

macrumors regular
Jul 20, 2011
175
71
pdxa4 said:
I just got the AppleCare email this evening around 7pm, I looked at my phone and AppleCare wasn't updated then - however just looking now (2hrs later) and it has finally updated.
Click to expand...

Same here. Got the email a few hours ago, and it just updated on my phone.
 
MisterSavage

MisterSavage

macrumors 601
Nov 10, 2018
4,829
5,729
I go the email an hour ago but it's still not showing up on my phone, even after a reboot. Going to wait a few days before I'm concerned.
 
tothemoonsands

tothemoonsands

macrumors 6502a
Jun 14, 2018
580
1,266
Got the email at 11:30 AM, but it’s now 7 PM and still not updated on the About page. Will give it some more time. The coverage now verifies on their website tool at least, so it seems to be officially added at this point despite it not showing on that about page.
 
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