iPhone Upgrade Program Causing Headaches for Some Launch Day Customers

New things like this are usually a mess. I remember t mobile had a mess last year and this year it went smooth

 

So what do I have to do to claim your phone?

 

This place truly comes alive around iPhone launches. It's great.

 

Had the same issue this morning and ended up having to go with stupid AT&T next... i was pretty upset

 

I'm trying to figure out why I was charged $150 on my AMEX when I used it to authorize this program.

 

I had no issues at all using the apple program for two phones. Went quick and easy.

 

How about just once in a decade we'd have o issues launching a product. How about that.

 

I was told 3 times it was a soft pull. I guess I will find out Monday when I get my credit report. But I was approved without a problem.

If it was a hard pull, I really hope they don't require a hard pull every year. That would be ridiculous.

 

taxes. you have to pay the entire tax, plus first month payment when you sign up.

 

Had absolutely no problems signing up for Apple's upgrade program. Used Citi Mastercard and T-mobile. And yes you pay taxes plus first month which if im not mistaken puts the 12th payment in August next year and right on track for the next IPhone

 

Yeah. I tried multiple times and multiple cards to try and get the iPhone Upgrade Program. Finally just got AT&T Next it saved me money but I don't get Apple Care. After this makes bigger news ill go in and complain and either get them to switch me or give me Apple Care.

 

Why don't people just pay for the phone upfront? Knowing we upgrade every year.... buying the phone outright has been simple for us.

 

Wow, way to drop the ball Apple. They should have made sure that their finance company was ready, and well trained for problems. Seems like Apple should have had a great launch. Glad I went with AT&T Next again. Never any problems with that.

 

Chiming in to say I, also, had no issues getting this setup. My credit card presently shows a charge and credit in the same amount, but both are pending so it'll likely sort itself out shortly.

My bank did balk at the charge initially, but I replied "YES" to a text, the Apple Store employee re-ran the charge, and all was rosy from there on out.

 

You're buying it wrong.

 

I will only pay $432 for the phone?
Not 800.

 

My appointment to sign up for this program is at 6pm. Now I'm getting worried because I have to drive 120 miles to the nearest Apple Store. I thought this program sounded neat. Then I just had to accept that I needed to go to the store to set it up. Now it sounds like a big pain. I'm going to be furious if I get declined when I get there. My credit is pretty good but not perfect, although I don't think I've ever had a late payment. I've only got a mortgage and a credit card that I pay off monthly. I could buy the phone outright but liked the idea of trading in my device to Apple every year instead of some shady website and the bonus Apple Care and no upgrade fee from Verizon made it worth it. I'm going to go look into my Verizon options really quick before I have to head out at 4! Didn't they drop their prices last night?

One other thing—when I spoke to the rep on the phone about this program on afternoon of September 10th I was specifically told "It's a soft credit inquiry only used for analytics purposes." Yes, really. Apple customer support is going downhill if they don't even know the basics of how their program works.

 

You should be able to return the phone and try to do the upgrade program at another time.

 

We pay $950 upfront then sell the old phones for $550. So we pay $400 per year and don't have to worry about these programs.

 

Yeah if you sell it for the money then sure.
This is the first year I have signed up for one of these programs.
Normally just pay $199 and pay AT&T for the plan, then sell it.

 

hahahahaha! "stupid" at&t next is the same thing as apple's upgrade program... EXCEPT you don't have the credit check issues and you don't have one extra bill to worry about since it's added into your phone bill!

BOTH come out to the same price whether you trade in or not!

 

I will gladly pay you Tuesday for an iPhone today.

 

I had no issues at all. Apple has handled thousands of these transactions so far today. They are bound to run into a few issues that might not be related to them, at all. Perhaps Citizens One has an issue on their end.

 

so you only get the 16GB iPhone?

 

If someone needs to finance the phone they should not buy one. Pay cash upfront and keep it simple....


Note: There are so many plans and options that we (all of us) don't really understand. I remember when a worker at ATT tried to explain Next... They finally said they didn't really understand it themselves. So I think it keeps it simple to just buy the phone outright.