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iPhone Users Who Experienced 'Batterygate' Can Now File to Receive Around $25 Settlement From Apple

Makosuke said:
I finally got around to this and was a bit surprised. The iPhone 6 I had in that era came up with the search tool and was easy enough to file for.

But we also had an iPhone 7 that did not come up with the search tool, and even plugging in the actual serial number was not accepted as eligible. I know I owned it at that time, it was linked to my account, and I usually update OSes quickly so I would have assumed I installed 11.2 at some point between December 2nd, when it was released, and December 21st, when the eligibility ends.

The only reason I can think of that this device wouldn't be eligible is if they're checking a database of when OSes were installed on particular devices (which Apple certainly could maintain), and I for whatever reason put off installing 11.2 for a few weeks at the time. But if that's true, I kinda want to know that Apple is collecting and storing that kind of personally-identifiable information about OS install dates. It's within the TOS, but it does strike me as a bit unnecessary from a privacy standpoint so I would at least like to know about it.

The legitimacy of offering a cash payout at all for use of an OS with a whopping 3-week install window to be eligible is a completely different issue.
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I’m sure Apple tracks many things related to your device. I’m not concerned any of it will wind up where it shouldn’t be.
 
mguzzi said:
There stupid site doesn't work. Apple should pull this information from their records. I have had 2 iPhone 6, two iPhone 6s with battery issues, a 7 which I had the battery replaced in last year and a 7 Plus. It won't all ow me to look up my devices and it won't take the serial number from the device that I still have.
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Same for me. Nothing works. Has anyone successfully submitted a claim? Pretty sure Apple has to pay $0 for this “settlement” because the site is broken and work accept legitimate serials numbers OR find serial numbers for the ones you don’t still have.
 
marcobalto said:
”an iPhone 7 or iPhone 7 Plus that ran iOS 11.2 or later, before December 21, 2017”

So the window is pretty small for iPhone 7/7+ owners to get in on this:

iOS 11.2 was released on December 2, 2017
iOS 11.2.1 was released on December 13, 2017

Those were the only iOS 11.2.x releases before December 21, 2017. If you didn’t have one of those versions installed before then, you’re not eligible for this. That must be why it’s rejecting my information on the claim form. It’s highly unlikely I would have updated to iOS 11.2 in that short timeframe.
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I always read about updates and update on day 1 and somehow the site won’t find my 7 Plus, and even once I found the serial number of it, it won’t accept it. Same my my wife’s iPhone 6 and iPhone 7. So I had 3 of the supposedly affected phones and will get $0 because they site is “broken”, aka rigged so they don’t have to pay out as much.
 
gtg465x said:
Same for me. Nothing works. Has anyone successfully submitted a claim? Pretty sure Apple has to pay $0 for this “settlement” because the site is broken and work accept legitimate serials numbers OR find serial numbers for the ones you don’t still have.
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There was a bit of an issue with the site early on, but after that it was working fine and there were definitely people that have submitted claims (even just from various comments in this thread).
 
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C DM said:
There was a bit of an issue with the site early on, but after that it was working fine and there were definitely people that have submitted claims (even just from various comments in this thread).
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Yeah it worked for my iPhone and my wife's iPhone but because my wife's iphone was the only one with the problem, we only submitted one claim. I didn't record the serial numbers so I had to do the address search - worked really well.
 
gtg465x said:
Same for me. Nothing works. Has anyone successfully submitted a claim? Pretty sure Apple has to pay $0 for this “settlement” because the site is broken and work accept legitimate serials numbers OR find serial numbers for the ones you don’t still have.
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Apple will pay a minimum of $310M and maximum of $500M, depending on number of claims. Once the stratospheric lawyer fees are removed, if the number of claims submitted times $25 is between $310M and $500M, that's how much Apple will pay. If it's less, then each person will get whatever the non-lawyer-portion of $310M divided by the number of claims. If it's more, each gets their share of $500M minus fees. That's why the settlement is for "about" $25.

So while suppressing the number of claims could save Apple up to $190M, they're still out three hundred mil, and if only ten people were able to submit claims they each just won the lottery.

That said, I successfully submitted a claim for a 6 using the lookup tool. No issues at all with that one.

I wasn't able to submit a claim for a 7, though, using either the lookup or actual serial number. I know people are having trouble with 6 and 6s as well, but if you look at when iOS 11.2 was released (Dec 2, 2017, 11.2.1 update on Dec 13) and when you need to have installed it by for the claim to be valid (Dec 21, 2017), that's less than a 3 week window. It's certainly possible that some/many 7 owners did not update right away so their device isn't technically eligible.

Whether that's the reason the claims are being denied is a completely different question, and I really wish the form specified the reason when it rejected a serial number. I'd like to know if Apple has proof from signing cert logs or whatnot when I installed the OS on that device and it's really a no-go, or if there's something else that's not working.

I7guy said:
I’m sure Apple tracks many things related to your device. I’m not concerned any of it will wind up where it shouldn’t be.
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I'm not particularly concerned about a database of when free OS updates were installed on what particular hardware ID, either, and I suspect it's tracked in a similar way to anything you download from the App Store (although unlike the App Store, it's possible to download an OS and not install it for some period of time; I don't know if iOS can be updated completely offline, I've never tried).

That said, it would still be nice to know that Apple is logging and storing every iOS update performed, mapped to serial number and associated AppleID owner at the time.
 
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gtg465x said:
Same for me. Nothing works. Has anyone successfully submitted a claim? Pretty sure Apple has to pay $0 for this “settlement” because the site is broken and work accept legitimate serials numbers OR find serial numbers for the ones you don’t still have.
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The Settlement notification also provided a way to submit a claim by mail. That may be your best option if the website is not working for you.

 
Eh, got the email a few days ago and didn't bother with it. Deleted the email actually.

By all means I'm not saying to not claim it, I'm lazy sometimes heh. Anyone else not really bother?
 
Makosuke said:
I wasn't able to submit a claim for a 7, though, using either the lookup or actual serial number. I know people are having trouble with 6 and 6s as well, but if you look at when iOS 11.2 was released (Dec 2, 2017, 11.2.1 update on Dec 13) and when you need to have installed it by for the claim to be valid (Dec 21, 2017), that's less than a 3 week window. It's certainly possible that some/many 7 owners did not update right away so their device isn't technically eligible.

Whether that's the reason the claims are being denied is a completely different question, and I really wish the form specified the reason when it rejected a serial number. I'd like to know if Apple has proof from signing cert logs or whatnot when I installed the OS on that device and it's really a no-go, or if there's something else that's not working.
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It has to be something else that isn't working. I had an iPhone 6, 7, and 7 Plus and haven't been able to successfully claim any of them (serial lookup doesn't work for any of them, but I have the serial for the 7 Plus and it still doesn't work), but I always update my devices on day 1 when an update is released. I look at tech news sites including MacRumors and 9to5Mac daily and always update as soon as an update is released. I do however always disable Apple diagnostics collection on all of my devices, so I wonder if Apple doesn't know that I updated all of those devices due to me disabling diagnostics collection. If that's the case, that's a bug on their end and it really sucks. Not sure what I can do about it though.
 
goobot said:
It won’t accept the serial to my iPhone 7...
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Serial lookup work? That’s what I had to use.

Remember - the address is the address when you owned the phone, not your current address. I had to put in an old address where I lived when I had the phone for it to find it.
 
So, has anyone already received $25? Request was due October 2020. What happened after that?
 
Remember any class action suit primarily goes to fund the trial lawyer and their firm's next generation Gulfstream. Which is why I never participate in any offers of settlement.
 
Neepman said:
Remember any class action suit primarily goes to fund the trial lawyer and their firm's next generation Gulfstream. Which is why I never participate in any offers of settlement.
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Opt out and sue them yourself. Let's us know how that works out.
 
Not that I’ve received yet. I got my payout for the faulty beats headphones last summer and figured as the dates were similar I’d see this payout before the end of the year but it’s been crickets for awhile.
 
ArtOfWarfare said:
Almost covers the $30 we had to pay to get the battery replaced - nice!

Just have to dig out my old iPhone 6+ to find out what the serial number on it is...
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Except Apple replaced them for free and reimbursed those who already paid.
 
So I did a little digging and as of May 2021 it was stuck in Appeals court hell. The most recent coverage I could find was this Forbes article but nothing solid since. Even the original law firm website’s timeline ended at February of last year, noting the date of the hearing to have a judge finalize the numbers for both sides. Apparently that didn’t go well.

www.forbes.com

Bad News For iPhone Owners As Batterygate Payout Is Delayed

More than two million iPhone owners are facing an even longer wait for compensation for the Batterygate scandal.
www.forbes.com www.forbes.com
 
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