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iPhone Users Who Experienced 'Batterygate' Can Now File to Receive Around $25 Settlement From Apple
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I filed for both my husband and myself using the search. This was the issue that made me look at Apple very differently as a company. The sobering moment, so to speak, after drinking the happy Apple flavored kool-aid for a few years.
I remember the problems I was having with my 6 Plus that led me to upgrade earlier then planned. Even talked about it here a bit. Had no clue until this all came up. My husband made out better, but only because his battery begin to swell on his original 6 late in 2017. He went to the Apple store and was given a new, refurb 6 for $29 (or whatever the price of a battery replacement was running under the program that introduced) which he used for another year before upgrading to the XS.
I almost left Apple after this all came out, but I found that for mobile devices they were the best for my needs so I stayed. I’ve since enjoyed many great Apple devices with no issues, still love their designs and innovations, but again, I now look at Apple more objectively, maybe even with a little more jadedness than others.
Anyway, the $25 or whatever is a pittance for me, but I’m not going to leave it there unclaimed either. It covers most of my husband’s replacement cost and got to enjoy a device until he was ready to upgrade so again, he makes out better here.
I remember the problems I was having with my 6 Plus that led me to upgrade earlier then planned. Even talked about it here a bit. Had no clue until this all came up. My husband made out better, but only because his battery begin to swell on his original 6 late in 2017. He went to the Apple store and was given a new, refurb 6 for $29 (or whatever the price of a battery replacement was running under the program that introduced) which he used for another year before upgrading to the XS.
I almost left Apple after this all came out, but I found that for mobile devices they were the best for my needs so I stayed. I’ve since enjoyed many great Apple devices with no issues, still love their designs and innovations, but again, I now look at Apple more objectively, maybe even with a little more jadedness than others.
Anyway, the $25 or whatever is a pittance for me, but I’m not going to leave it there unclaimed either. It covers most of my husband’s replacement cost and got to enjoy a device until he was ready to upgrade so again, he makes out better here.
Got all three of my old phones on. Just waiting for a check
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I went to Apple 3 times to replace a battery on a 6s. Was told all times that the battery is fine. It wasn’t. Took several call to apple to finally allow a new battery. Apple was scamming and got caught.
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Send it to me. I claimed my phones
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I went to Apple 3 times to replace a battery on a 6s. Was told all times that the battery is fine. It wasn’t. Took several call to apple to finally allow a new battery. Apple was scamming and got caught.
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Why aren't customers from other parts of the world included, like the UK???
iPhone Users Who Experienced 'Batterygate' Can Now File to Receive Around $25 Settlement From Apple
Probably has to do with the lawsuit being a US one, given that this is a settlement related to said lawsuit.
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Thanks C DMiPhone Users Who Experienced 'Batterygate' Can Now File to Receive Around $25 Settlement From Apple
Probably has to do with the lawsuit being a US one, given that this is a settlement related to said lawsuit.
Doesn't quite seem like a lot. That aside, that only applied if their diagnostics showed the battery to be degraded beyond a certain threshold, which seemingly was somewhat different than the one that was used by the power management feature in iOS.
Forgive me if this has been posted before but Apple has disabled the ability to look up any Web order number that relates to these phones. I owned four that qualify, and only the receipt for the one I bought in an Apple Store has the serial number.
Probably a better strategy to buy in-store in the future...
Probably a better strategy to buy in-store in the future...
So here's an interesting one: I had both a 6 and 7 that ran that OS, and should therefore theoretically be eligible for a payout.
The lookup tool did work for me, but the form has the following language the submitter must declare, under penalty of perjury:
Then again, nearly every other person who will submit this claim form is in the same situation. I would be willing to bet good money there are maybe a few hundred people who can genuinely make that claim in the sense that they actually "experienced" it rather than just saw it on a synthetic benchmark or thought they noticed it after reading about it.
I think the entire kerfluffle and lawsuit is silly, but on the other hand Apple does not need the money and I know perfectly well that hundreds of thousands of people in the exact same situation are just going to say yes, and all my not collecting will do is give an extra fraction of a penny to the people who did bother to lie (or, more likely, another $50 to the lawyers).
Basically I'm faced with joining thousands of others in a silly exaggeration to collect on a silly payout, or be super honest which only benefits either the most valuable company in the world (I suppose their shareholders, technically) or the lawyers making millions off the same silly lawsuit. It's not really much of an ethical dilemma, but still.
The lookup tool did work for me, but the form has the following language the submitter must declare, under penalty of perjury:
Which... who knows, I might have. I certainly didn't notice it, so I didn't "experience" it in the colloquial sense, but probably if I'd run a theoretical benchmark at the right time it would have shown a small difference so there was at some point some measurable change in performance.
Then again, nearly every other person who will submit this claim form is in the same situation. I would be willing to bet good money there are maybe a few hundred people who can genuinely make that claim in the sense that they actually "experienced" it rather than just saw it on a synthetic benchmark or thought they noticed it after reading about it.
I think the entire kerfluffle and lawsuit is silly, but on the other hand Apple does not need the money and I know perfectly well that hundreds of thousands of people in the exact same situation are just going to say yes, and all my not collecting will do is give an extra fraction of a penny to the people who did bother to lie (or, more likely, another $50 to the lawyers).
Basically I'm faced with joining thousands of others in a silly exaggeration to collect on a silly payout, or be super honest which only benefits either the most valuable company in the world (I suppose their shareholders, technically) or the lawyers making millions off the same silly lawsuit. It's not really much of an ethical dilemma, but still.
I have the fortune of comparing two similar devices because my wife and I buy the same phone. We’ve had the same phone (we buy it at the same time) since the 5. We usually keep our phones 2 years and then trade them in for new ones. Lately, however on the iUP plan...
Anyway, our 6s+ phones started out the same. However, within 3 months of ownership, my wife was complaining about diminished usage as well as the phone just shutting off when under high usage. We were Ingress players back then and side by side, her phone would drop to 40% 2-3x faster than my 6s+ and randomly shut off.
This got worse and worse till my wife’s phone would shut off 2-3 times with us just walking a few miles in the park and her battery life was FAR worse than mine. (6 months into ownership).
CoconutBattery showed her iPhone battery capacity jumping from 40% to 60% to 80%.
So we took it to the Apple Store (getting an appointment) and showed the Apple Genius how her phone (next to mine) dropped 2x as fast with nothing running on it, and we even got it to shut off. But the Apple Genius shrugged, plugged an iPad into the phone and couldn’t even get their tests to pass because of repeated failures trying to run the test - over and over. Agitated, the genius said: “Her battery is green, sorry we can’t do anything.”
We then paid $80 out of pocket for a new battery. Fixed everything. Months later, Apple refunded us $55 without us having to do anything.
I’m convinced there was a batch of bad batteries in the 6-6s+ lineup. The under-volting to prevent shut off was to help mitigate the damage from these bad batteries.
Had my wife not had a bad battery, I’d probably be joining the rest of the : “Yeah right, batteries degrade” crowd. But my wife’s iPhone 6s+ started having serious problems within 3 months of use and within 6 months it was practically unusable.
Anyway, our 6s+ phones started out the same. However, within 3 months of ownership, my wife was complaining about diminished usage as well as the phone just shutting off when under high usage. We were Ingress players back then and side by side, her phone would drop to 40% 2-3x faster than my 6s+ and randomly shut off.
This got worse and worse till my wife’s phone would shut off 2-3 times with us just walking a few miles in the park and her battery life was FAR worse than mine. (6 months into ownership).
CoconutBattery showed her iPhone battery capacity jumping from 40% to 60% to 80%.
So we took it to the Apple Store (getting an appointment) and showed the Apple Genius how her phone (next to mine) dropped 2x as fast with nothing running on it, and we even got it to shut off. But the Apple Genius shrugged, plugged an iPad into the phone and couldn’t even get their tests to pass because of repeated failures trying to run the test - over and over. Agitated, the genius said: “Her battery is green, sorry we can’t do anything.”
We then paid $80 out of pocket for a new battery. Fixed everything. Months later, Apple refunded us $55 without us having to do anything.
I’m convinced there was a batch of bad batteries in the 6-6s+ lineup. The under-volting to prevent shut off was to help mitigate the damage from these bad batteries.
Had my wife not had a bad battery, I’d probably be joining the rest of the : “Yeah right, batteries degrade” crowd. But my wife’s iPhone 6s+ started having serious problems within 3 months of use and within 6 months it was practically unusable.
If you are running Catalina, you can just hover over each backup after you complete STEP 1 above and it will tell you:
1. Model Name
2. Model Identifier
3. Software Version
4. Software Build
5. Serial Number
6. IMEI
7. MEID
As far as the settlement goes, what's weird is that I submitted my claim and only my iPhone 6 was found. My wife's iPhone 6 (we bought both at the same time) couldn't be found. Hmmm...
Confused about a couple of things:
We have four SE's in our family, which I purchased. I started the process with my phone and the website said the serial number I entered (correctly, I'm sure) didn't match the records in their database. When I tried the alternate method of entering my Apple ID etc. it came up with a match but only showed the first few characters of the serial number, which are the same for my phone and my spouse's phone. So I'm not sure which phone it recognized and I aborted the process for now. If I proceed, will the website later show the full serial number?
Can one name and AppleID be associated with more than one phone?
We have four SE's in our family, which I purchased. I started the process with my phone and the website said the serial number I entered (correctly, I'm sure) didn't match the records in their database. When I tried the alternate method of entering my Apple ID etc. it came up with a match but only showed the first few characters of the serial number, which are the same for my phone and my spouse's phone. So I'm not sure which phone it recognized and I aborted the process for now. If I proceed, will the website later show the full serial number?
Can one name and AppleID be associated with more than one phone?
I finally got around to this and was a bit surprised. The iPhone 6 I had in that era came up with the search tool and was easy enough to file for.
But we also had an iPhone 7 that did not come up with the search tool, and even plugging in the actual serial number was not accepted as eligible. I know I owned it at that time, it was linked to my account, and I usually update OSes quickly so I would have assumed I installed 11.2 at some point between December 2nd, when it was released, and December 21st, when the eligibility ends.
The only reason I can think of that this device wouldn't be eligible is if they're checking a database of when OSes were installed on particular devices (which Apple certainly could maintain), and I for whatever reason put off installing 11.2 for a few weeks at the time. But if that's true, I kinda want to know that Apple is collecting and storing that kind of personally-identifiable information about OS install dates. It's within the TOS, but it does strike me as a bit unnecessary from a privacy standpoint so I would at least like to know about it.
The legitimacy of offering a cash payout at all for use of an OS with a whopping 3-week install window to be eligible is a completely different issue.
But we also had an iPhone 7 that did not come up with the search tool, and even plugging in the actual serial number was not accepted as eligible. I know I owned it at that time, it was linked to my account, and I usually update OSes quickly so I would have assumed I installed 11.2 at some point between December 2nd, when it was released, and December 21st, when the eligibility ends.
The only reason I can think of that this device wouldn't be eligible is if they're checking a database of when OSes were installed on particular devices (which Apple certainly could maintain), and I for whatever reason put off installing 11.2 for a few weeks at the time. But if that's true, I kinda want to know that Apple is collecting and storing that kind of personally-identifiable information about OS install dates. It's within the TOS, but it does strike me as a bit unnecessary from a privacy standpoint so I would at least like to know about it.
The legitimacy of offering a cash payout at all for use of an OS with a whopping 3-week install window to be eligible is a completely different issue.