Hey guys,
Sat here waiting for my new XS Max to be delivered, but for all morning I've been trying to back up my iPhone 7+ so I can restore the new phone from this.
However, iTunes just won't recognise that my phone is plugged in and I've tried everything I can think of, yet I still cannot see the button to go into iPhone settings on iTunes to do the backup.
Please help. This is what I've tried.
This is where it is meant to show, right? Once it is connected? It's been a while since I've done a backup...
EDIT: FIX NOW FOUND
iOS 12 is not compatible with iTunes 12.8.0.150 so you need to reinstall iTunes. This will prompt you to take a supplemental update to iTunes that will enable your iOS 12 devices to be seen by iTunes.
Download iTunes: https://www.apple.com/uk/itunes/download/
Install and select yes when prompted.
Sat here waiting for my new XS Max to be delivered, but for all morning I've been trying to back up my iPhone 7+ so I can restore the new phone from this.
However, iTunes just won't recognise that my phone is plugged in and I've tried everything I can think of, yet I still cannot see the button to go into iPhone settings on iTunes to do the backup.
Please help. This is what I've tried.
- Rebooted 2018 13" MacBook Pro twice
- Rebooted iPhone 7+ twice
- Tried all 4 USB-C ports and both USB-A ports on my Kingston dongle
This is where it is meant to show, right? Once it is connected? It's been a while since I've done a backup...
EDIT: FIX NOW FOUND
iOS 12 is not compatible with iTunes 12.8.0.150 so you need to reinstall iTunes. This will prompt you to take a supplemental update to iTunes that will enable your iOS 12 devices to be seen by iTunes.
Download iTunes: https://www.apple.com/uk/itunes/download/
Install and select yes when prompted.
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