Download Apple Configurator 2 from App store on your computer and see if it recognizes your phone.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone 7/Plus iPhone won't connect to iTunes to do a backup
- Thread starter AdamA9
- Start date
- Sort by reaction score
I do.
Confirmation of the issue. Apparently iOS 12 is not compatible with iTunes 12.8.0.150 so you won't be able to manually backup a device on iOS 12 if you have that version (the current version) of iTunes.
It's not just me affected, it's everyone. So anyone looking to manually back up and restore cannot do it until Monday when iTunes 12.9 is released. They have, however, released iTunes 12.9 for Windows.
So, I'll be doing an iCloud backup and restoring from that to my new phone. When it eventually finishes. Just 1 more hour remaining.
Thank you to everyone who posted and tried to help me out.
I had the same issue this morning. There should be a dialog box that pops up. Here's Apple's article on it:
https://support.apple.com/en-us/HT208831
It was hidden behind my Chrome window.....so make sure you don't have any apps open. Good luck.
https://support.apple.com/en-us/HT208831
It was hidden behind my Chrome window.....so make sure you don't have any apps open. Good luck.
That's not true. I updated my X to 12 and then did a complete backup in iTunes. My iTunes is 12.8.0.150 on my iMac.
Dear god, that's the box I was trying to explain earlier. Where were you? I feel like a dumb@ss now.
First time I've ever seen that box.....so when it popped up I clicked on the Learn More button first. That's when I "lost" that box. I was unplugging and replugging the phone, switching spaces, restarting iTunes. Took me 5 minutes before I finally found it behind my Chrome window.
I saw it too and then it hid and felt like a weird hot-fix when I found it, but this is the box the OP needs to find and that will be that and he or she will have their phone backed up.
Hopefully they can find it....because IMO iCloud restores suck. Hate having to re-enter all my info. The iTunes encrypted backup is just so easy.
I have nothing but iTunes open and don’t see that. I’ve rebooted and tried this several times today and still not seen that.
I’ll just wait until Monday when Mojave comes out and fixes the issue.
How about Bootcamp into Windows, do that backup and then move the backup to the Mac side.
Thanks for that bit of info! I backup up my iPhone a few days ago. Yesterday I updated to iOS 12. I would have tried to backup my iPhone again today when I receive my new one and would have been wondering what was wrong.
I guess that means I cannot set up my XS Max on iTunes either.
Never mind. I read the rest of the thread lol.
I've tried connecting:
iPhone 7+
iPhone XS Max
iPad Pro
iPad Mini
All on iOS12 and none of them connect to iTunes.
I've...
- Deleted cache and preferences from the system
- reinstalled macOS
- reinstalled iTunes
- Swapped cables and tried every USB-C I have
- Rebooted all devices several times
- SMC reset
I don't know why others seem to work, perhaps they've had an update or something, but on High Sierra I cannot see any iOS 12 devices (tried 4) and so cannot do a backup and restore.
I just tried iCloud and apparently it'll take over 3 hours to do 100GB data so sacked that off, too.
I'll just box up the XS Max and get it out Monday and do it then, assuming I can backup my phone then.
[doublepost=1537549987][/doublepost]
Out of interest, what iTunes version are you running now after applying this?
What a mess.
So anyone else who wants to back up but iTunes won't let them, I just reinstalled iTunes (with my iPhone connected) and it finally told me there's an update (see above). I downloaded from here: https://www.apple.com/itunes/download/thank-you/
Thanks again for putting up with me and helping me through this.
So anyone else who wants to back up but iTunes won't let them, I just reinstalled iTunes (with my iPhone connected) and it finally told me there's an update (see above). I downloaded from here: https://www.apple.com/itunes/download/thank-you/
Thanks again for putting up with me and helping me through this.
You're telling me.
I'm now backing up and will do the transfer to the new phone after. I wish I could copy a link to that update for others because without it you cannot back up to iTunes with iOS 12.
I had that happen 2 days ago... I got on the horn with Apple and they had me reinstall iTunes. Worked like a charm after that.
https://www.apple.com/itunes/download/
Where were you five hours ago?
That's what I ended up doing, but after completely ripping everything else apart first. Sledgehammer to put in a nail comes to mind.
Um sleeping? West coaster. I guess we are not the only ones. Some new iTunes update was pushed and apparently no one received it? Even the tech was like "you're far from the first." Meh. As long as it works now.