iPhone XR iPhone won't register on a network?

[dj1891]

I sold my iPhone xr on eBay. All working fine, the buyer tells me they can not get it to register on a network, she has tried 2 SIM cards from different networks and same thing. Any ideas on what the issue could be? It was working fine for me on Thursday.

 

[akash.nu]

Be careful of scammers on eBay. They claim issues like that and file complaints with eBay to keep the device and retrieve their money as well. That’s why I never deal on eBay.

Having said that, if your device is unlocked then it should work on all networks. If it’s not unlocked then contact your carrier and get it unlocked.

 

[MarkX]

Assuming there is a fault and they open a "Doesn't work or is defective" case you'll have no choice but to accept the return and issue a refund.

If you don't, after the alloted time the buyer will simply ask eBay to step in and they'll allow the return and refund the buyer.

Is the phone definitely unlocked?

 

[DieselFiend1989]

Scammer. You will likely never see the phone again and ebay would love to take your money as well. Maintain open contact with the buyer, provide links to apple websites for instructions pertaining to their problem. Sometimes it is honestly just a lack of knowledge that can be easily fixed with some instruction. In the meantime, Get on the horn with ebay immediately, let them know what is going on, assuming you can, also let them know that it was a verified functional phone and that you suspect a scam. As long as you know the phone was 100% functional, do not let anyone introduce ANY doubt about the phones functionality. This is like court, maintain that the phone was and is perfectly fine. You may still have to accept the return, if you do not get back YOUR phone back, in 100% the same condition, contact ebay immediately again, let them know what is going on, request that they reverse any fees or charges that have been refunded to the buyer so you do not lose out. There is no reason for ebay to let a good seller to take a hit for their poor policies. This coming from a ebay seller of 10 years that continues to sell on ebay.

In addition, full insurance coverage for the value of the phone+shipping+any other costs incurred from your shipper... is a wise idea. At least for valuable, fragile equipment.

 

[nburwell]

If the buyer paid via PayPal, don’t they require the buyer to send the product back prior to the OP issuing a refund? I could be wrong, but I thought that was the case.

in any event, the OP sounds like they’re dealing with a scammer. eBay is fraught with them.

 

[now i see it]

Scammer or completely clueless user

 

[tranceking26]

Sounds like a scammer to me. Probably the person who used to spam fake auctions not so long ago...

Best thing to do is log everything, every conversation, and contact eBay asap.

 

[dj1891]

I used the phone on two different carriers. Esim on O2 UK and EE in sim slot so it is unlocked
[automerge]1592105911[/automerge]
I wouldn't say they are a scammer. They have 600 feedback all positive. She is a granny so I would say it's user error. Is it possible to put the SIM in the wrong way?

 

[MarkX]

I used the phone on two different carriers. Esim on O2 UK and EE in sim slot so it is unlocked
[automerge]1592105911[/automerge]
I wouldn't say they are a scammer. They have 600 feedback all positive. She is a granny so I would say it's user error. Is it possible to put the SIM in the wrong way?

The sim tray only accepts the sim 1 way. Unless her sim is no longer registered there is either a fault with the phone/sim or she is pulling a fast one.

As I said, if she opens a case you'll have to go along with it.

I've been there and done that lots of times as a seller. It's annoying as hell but it comes with the territory.

 

[snow755]

should have sold on Swappa selling iPhone on eBay is too risky

 

[MarkX]

should have sold on Swappa selling iPhone on eBay is too risky

No Swappa in UK/Ireland.

 

[Expos of 1969]

As I posted a few months ago, I tried to sell an excellent condition unlocked iPhone SE (first generation) to a European outfit called Swappie. In their storefront they looked the phone over, made sure it worked an made an offer of 100 Euros. They took the phone as they had to send it to their workshop in town where their "expert technicians" would do a more thorough testing. Next day they emailed me to say they could not get the phone to connect with a network so the purchase offer was now 5 Euros. I told them the phone was working perfectly when I handed it over as attested to at their storefront. They assured me that their "experts" made many attempts with no luck. O

I told them that their technicians were either incompetent or they were scamming me and hoped I would just shrug and take the 5 Euros. I had them send the phone back and I put my sim card back in and it is working well 9 months later.

So, scammers come in all forms.

 

[snow755]

No Swappa in UK/Ireland.

bumper

 

[dj1891]

I got screen shots from the person. WHat do these mean?

 

[MarkX]

I got screen shots from the person. WHat do these mean? View attachment 924004 View attachment 924003

The pictures are indicating that a code needs to be entered to set up the esim.

 

[Apple_Robert]

I got screen shots from the person. WHat do these mean? View attachment 924004 View attachment 924003

Those pictures show that the buyer doesn’t know what she is doing, in regards to eSIM. She should be able to put in a physical SIM and connect to the network.

 

[akash.nu]

Those pictures show that the buyer doesn’t know what she is doing, in regards to eSIM. She should be able to put in a physical SIM and connect to the network.

This! The code is provided by the carrier.

 

[dj1891]

She is telling me SIM card slot no signal, esim does this. Had phone checked by my provider no locks not blacklisted etc.

 

[Apple_Robert]

She is telling me SIM card slot no signal, esim does this. Had phone checked by my provider no locks not blacklisted etc.

Unless the phone was damaged in shipping, the buyer is woefully ignorant or a scammer.

Ask for the phone back. Once it is returned in the same condition as originally sent and you verify via serial number that it is the same phone etc., issue a refund.

 

[akash.nu]

Unless the phone was damaged in shipping, the buyer is woefully ignorant or a scammer.

Ask for the phone back. Once it is returned in the same condition as originally sent and you verify via serial number that it is the same phone etc., issue a refund.

Yes! Way too much headache dealing with such things. Better to either deal with face to face or going to a company directly.

This is why I absolutely avoid private selling. Don’t have the energy or the time in the day to be dealing with such things in life anymore.

 

[Fred Zed]

Should have sold it on Loot dot com if still exists.

 

[DiCaprioAngel]

She may need to get a new SIM card or explain to her that the SIM card goes in upside down (I work for a company that sells phones on eBay and you’d be surprised, I got a call from a customer claiming no signal on her XR and I asked her did you put the SIM card in right and she had no idea that you were supposed to put it upside down). Either that, or she would need a new SIM card from her provider as the older the SIM card, the weaker the signal on a newer device.

 

[dj1891]

I thought i would update this as it has turned into a mess. Opened an apple case, both of us have been updating it. The software on the iPhone has apparently been corrupted believe it or not. Phone cant be factory reset or anything. They got walked through a restore with iTunes and that didn't work either. It's now been escalated to some senior technician.

 

[akash.nu]

I thought i would update this as it has turned into a mess. Opened an apple case, both of us have been updating it. The software on the iPhone has apparently been corrupted believe it or not. Phone cant be factory reset or anything. They got walked through a restore with iTunes and that didn't work either. It's now been escalated to some senior technician.

That screenshot you shared doesn’t look like any corruption to me. ¯\_(ツ)_/¯

 

[dj1891]

Think of a phone that's blacklisted. It can see all the networks but can't connect to any of them, and esim won't register.