iPhone X Issue with Messages

Discussion in 'iPhone' started by Jdf87, Nov 3, 2017.

  1. Jdf87 macrumors newbie

    Joined:
    Sep 14, 2016
    #1
    Picked up my iPhone X this morning at local Verizon store and am already having issues. The phone refuses to open messages. I have done the 1,2,3 soft reset, and a full reset and redownloax everything twice and no go. What happens is I click iMessage and it turns black and automatically closes. I can answer messages if they pop up up top though, and threw Siri and they send no problem as well. This is very frustrating is anyone else experiencing anything like this??
     
  2. Tom2893 macrumors 6502

    Tom2893

    Joined:
    May 8, 2012
    Location:
    United Kingdom
    #2
    haha check the forums on launch day and here come the problems
     
  3. billycuth macrumors 6502a

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    Jul 31, 2010
  4. Binarymix macrumors 65816

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    Nov 1, 2007
  5. Jimmy James macrumors 601

    Jimmy James

    Joined:
    Oct 26, 2008
    #5
    That's crappy.
    The iMessage coprocessor must be shorting out.
     
  6. Jdf87 thread starter macrumors newbie

    Joined:
    Sep 14, 2016
    #6
    The phone came iOS 11.0.3 made me update before got any further then after I completely wiped the phone twice for factory reset have downgraded and re installed iOS 11.1 though
     
  7. jumpman5678 macrumors member

    Joined:
    Oct 25, 2011
    #7
    Send me your phone, and I'll take a look.
     
  8. Packers1958 macrumors 65816

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    Apr 16, 2017
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    South Dakota
    #8
    Try going into settings, messages and turn off imessage. Turn it back on and let it reactivate.
     
  9. alecgold macrumors 65816

    alecgold

    Joined:
    Oct 11, 2007
    Location:
    NLD
    #9
    I Got the same problem, did a clean install/factory reset and then it worked. When I put my icloud backup back it iMessage didn’t work again. Now on the phone with apple care for the almost an hour. They are really trying to solve it.

    Did that already as well. Also shut down all icloud services and then 10 minutes later on again, no luck.
    But many thanks for this tip, it has worked for me in the past when I had some trouble.
     
  10. Aibocyrus macrumors 6502a

    Aibocyrus

    Joined:
    May 26, 2015
    #10
    this is why I always set up my new phones as new. Never restore from a backup in my opinion.
     
  11. alecgold macrumors 65816

    alecgold

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    #11
    But then you’ll loose all iMessages. I don’t like that very much.
     
  12. blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #12
    Setup as new and avoid all of the issues.

    FWIW my iPhone X arrived with 11.0.1 installed.
     
  13. Jdf87 thread starter macrumors newbie

    Joined:
    Sep 14, 2016
    #13
    Yeah I’m in the same boat I don’t like to lose all my old stuff, I hope Apple gets this sorted for us otherwise I’ll be at Apple store tonight after work to try a different device
     
  14. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #14
    Its clearly a backup issue, not a device issue. A device issue would not prevent iMessages from loading; it's software. Restore the phone as new, and I guarantee it will fix the problem. You probably have a corrupted backup.
     
  15. alecgold macrumors 65816

    alecgold

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    #15
    Understand that, but then I’ll loose all my iMessages on my iPhone, and all my data that haven’t got a backup via icloud or something. And probably some more that I haven’t thought about yet.
     
  16. Jdf87 thread starter macrumors newbie

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    Sep 14, 2016
    #16
    I agree with you and thisbdoes make the most sense but for ***** and giggles I decided to try to load a backup from weeks ago a third time I did a reset and no go same thing. So either my 7 plus just saved corrupted files every time? Or there’s another issue. And it’s not just iMessages loading. The whole app won’t load it crashes before it can even open.
     
  17. bigjeep127 macrumors member

    Joined:
    Sep 14, 2012
    #17
    Same issue here, tried everything and it won't open. I'm getting imessage notifications just fine but imessage crashes instantly whenever I open it.
     
  18. alecgold macrumors 65816

    alecgold

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    Oct 11, 2007
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    NLD
    #18
    Just got off the phone with Apple Care, solution: start with a new clean setup.
    Bogger. That wasn’t what I wanted to do.
    But I have to say they where really nice and tried everything they could.
     
  19. Mlrollin91 macrumors G5

    Mlrollin91

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    Nov 20, 2008
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    Ventura County
    #19
    Again, try setting the phone up as new and see what happens.
     
  20. Jdf87 thread starter macrumors newbie

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    Sep 14, 2016
    #20
    hopefully this becomes more of an issue and they look into more because I’m not willing to lose all my data because the phone doesn’t like The backup my 7 made
    --- Post Merged, Nov 3, 2017 ---
    Yeah I’m not doubting that it won’t fix my issue alecgold said it fixed his but I’m not willing to lose information saved on my phone what’s the point of having iCloud?
     
  21. Mlrollin91 macrumors G5

    Mlrollin91

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    Ventura County
    #21
    I have lost years of data multiple times because of corruption issues. It simply happens. There is nothing they can do to fix your backup, and even if they could it would take weeks. Your data would still be not on your phone. I lost 1.5 years of health data because of the bug in iOS 10.1 that prevented health form being restored. S*** happens.
    --- Post Merged, Nov 3, 2017 ---
    At this point, you don't have a choice.
     
  22. alecgold macrumors 65816

    alecgold

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    NLD
    #22
    With me it is the 6S btw, so its not just 7
     
  23. Jdf87 thread starter macrumors newbie

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    Sep 14, 2016
    #23
    I do I’ll simply return the X and continue to use the 7 no big deal.
     
  24. Mlrollin91 macrumors G5

    Mlrollin91

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    Nov 20, 2008
    Location:
    Ventura County
    #24
    That seems incredibly silly, but whatever floats your boat. It's clearly a backup issue with your 7, thus any time you upgrade a new phone in the future, the corruption issue is likely to carry over permanently. There is something wrong with the iPhone 7's software that is leading to the corruption issue. This has happened to me many times over the last 11 years. Its software, things go wrong. No such thing as perfect software.
     
  25. alecgold macrumors 65816

    alecgold

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38 November 3, 2017