iPhone X Takes A Dump

[Wxchaser]

My iPhone X - Space Grey, 256 GB model arrived at 815 AM Friday, November 3rd.

Everything was all set up and working fine until ...

Made a phone call to my mom this morning and she said she was really having problems hearing me.

Got off call, made a couple of Voice Memo recordings, barely audible. Rebooted phone, did same thing with same results.

Got Apple into chat support for 76 minutes, they had me restore as new phone, then I ran the same diagnostic by recording voice memo's (same problem hardly audible) - now a $1252.41 hold on my credit card awaiting replacement iPhone X.

Amazed truly by the lack of quality control - the last thing I didn't think would work was the phone & mic!

So truly - my iPhone X, flag ship of Apple, took an incredible dump.

 

[fs454]

And?

Products are allowed to have failure rates. You're getting a replacement, and there are millions of phones out there doing just fine. Although it sucks, there's nothing at all to see here other than something that seems within reason for a launch day bug.

 

[Vermifuge]

Meh...

I feel for you really. But we don't know how manny of these phones are out there. 100s of thousands? Millions? As few reports as i have seen i would say the quality issues are right in line with what you would expect for a release this wide and with this much visibility.

It is impacting you personally but that doesn't mean the quality issues are any worse or better than any other product please from Apple or otherwise.

 

[jamin00]

I would be annoyed myself too but it’s to be expected.i would have thought a few % off all sold will fail after quality control which will have happened but it’s the nature of consumer electronics I’m afraid.

 

[Lyshen]

Quite unfortunate to have that issue but sadly manufacturing defects happen, there's no way there can be 100% success rate for no defects.

When I read the title though, to be honest I was thinking something more catastrophic. (But mind you, mic not working is pretty serious for a phone)

Hopefully they ship the replacement very fast to you and it works perfectly!

 

[roeiz]

the thing is, even only within this forum you hear about quite a lot of issues.

 

[Vermifuge]

the thing is, even only within this forum you hear about quite a lot of issues.

How many venues are there, where people can voice their problems? Apple Support forums, here? Even people from other parts the world come to this forum even when english is not their first language. That tells me These forums are the preferred venue.

Additionally, People are far more likely to make a complaint about a problem than say everything is A OK.

 

[Puddled]

The real issue here is: Should one post about ones experience using an iphone on an iphone forum or not?

What makes a valid post? Negative experiences or positive experiences or perhaps not posting at all?

Or perhaps the trolls should go back to bed as it is school in the morning and let genuine members post genuine experiences about their iphones on a forum for iphones?


To the OP.

Bah! Bad luck. Good job this isnt 12 months down the line?

Its not fluff in the microphone port by any chance?

 

[Leonard1818]

Seems like worse QC this year for the “flagship”. That seems backwards. As I mentioned in another thread, I’ve had QC issues and defects before but that was when the phones cost $350-450 less.

At that kind of a price hike over just 4-5 years, I would expect tighter quality control.

I think the need to meet initial demand was placed before tightening quality control this time around. I guess it’s fitting for the tenth anniversary based on the revelation of how under-cooked the original iPhone actually was when announced:

https://www.google.com/amp/appleins...eal-steve-jobs-first-iphone-announcement/amp/

 

[Seth Matthews]

All phones are going to have issues. That is why there is a warranty. It sounds like Apple is taking care of you and sending a replacement. What more do you want?

 

[RyanG]

Join Date: Oct 28th

You're right- Apple should test all speakers during mass production. U ***** kidding me bro?

 

[Leonard1818]

All phones are going to have issues. That is why there is a warranty. It sounds like Apple is taking care of you and sending a replacement. What more do you want?

A working device from the get-go...

My time to be valued by Apple....

—1/2 of a nights sleep back (from waking up to pre-order)....

—1/2 of a day back from running back and forth (x3) dealing with the faulty unit.....

Your viewpoint on this is skewed. I spend a combination of more money and time on my annual iPhone purchase than most other purchases that I make (save houses and cars). “All phones are going to have issues / that’s why there’s a warranty” is such an apologist point of view.

 

[Ntombi]

the thing is, even only within this forum you hear about quite a lot of issues.

Forums like this are where problems seem worst of all! We are in no way representative of the whole.

 

[Leonard1818]

Forums like this are where problems seem worst of all! We are in no way representative of the whole.

It’s the only sample we have though. Apple sure isn’t going to tell us exactly how many DOAs were processed.

Plus we have a baseline with past releases to gauge this release on per the forums. That is, we may get more complaints here than what is representative of the whole, but when comparing to previous releases on this forum....there seem to be more this release.

 

[tromboneaholic]

It’s the only sample we have though. Apple sure isn’t going to tell us exactly how many DOAs were processed.

Plus we have a baseline with past releases to gauge this release on per the forums. That is, we may get more complaints here than what is representative of the whole, but when comparing to previous releases on this forum....there seem to be more this release.

You must not have been paying attention. Seems like 6 was the worst.

 

[Vermifuge]

It’s the only sample we have though. Apple sure isn’t going to tell us exactly how many DOAs were processed.

Plus we have a baseline with past releases to gauge this release on per the forums. That is, we may get more complaints here than what is representative of the whole, but when comparing to previous releases on this forum....there seem to be more this release.

I would still disagree. it's no more than expected. If you factor in the introduction of the new features... i would say its well within tolerances.
[doublepost=1509919099][/doublepost]

You must not have been paying attention. Seems like 6 was the worst.

Speaking of which my 3+ year old iPhone 6 plus never did "bend™"

 

[Seth Matthews]

A working device from the get-go...

My time to be valued by Apple....

—1/2 of a nights sleep back (from waking up to pre-order)....

—1/2 of a day back from running back and forth (x3) dealing with the faulty unit.....

Your viewpoint on this is skewed. I spend a combination of more money and time on my annual iPhone purchase than most other purchases that I make (save houses and cars). “All phones are going to have issues / that’s why there’s a warranty” is such an apologist point of view.

It isn't apologist. It is reality. This idea isn't exclusive to phones, either. I spend a lot of money on my vehicles when new. Guess what? The last two were back at the dealer for issues within a couple of weeks of purchase. The vehicles had warranty and the dealer took care of me as they are required to do. If you expect every purchase you make to be perfect, then you are delusional and childish. This stuff happens, man. You really need to take a step back.

 

[Leonard1818]

You must not have been paying attention. Seems like 6 was the worst.

I’ll admit the 6 was one that I had initial quality issues on, personally. My screen wasn’t seated properly and “clicked” when used as the adhesive would stick and release. That being said, my 6 cost quite a bit less than the X.
[doublepost=1509920046][/doublepost]

It isn't apologist. It is reality. This idea isn't exclusive to phones, either. I spend a lot of money on my vehicles when new. Guess what? The last two were back at the dealer for issues within a couple of weeks of purchase. The vehicles had warranty and the dealer took care of me as they are required to do. If you expect every purchase you make to be perfect, then you are delusional and childish. This stuff happens, man. You really need to take a step back.

Damn, did you buy a fiat-Chrysler?

I would argue that vehicles and phones are too different to compare exactly but sticking with it— I’d be a bit put off if my brand new car went into limp-mode and would only rev to 3k rpm and would only go 45 mph (a similar analogy to the earpiece not working on the phone).

And I’ve heard of many people getting compensation for having such issues in a new vehicle (mostly free services and extended warranty).

 

[Ntombi]

You must not have been paying attention. Seems like 6 was the worst.

I swear, every release is “the worst release evah!”

 

[Leonard1818]

I would still disagree. it's no more than expected. If you factor in the introduction of the new features... i would say its well within tolerances.

I’m not sure I’d give them more of a break just because they put “new” (to them) features in. I thought those new features are why we paid more for the phone?

“Yes it May cost a lot more but it’s got all of this new stuff in it. But it may have some issues....because it’s got all this new stuff in it!”

 

[Vermifuge]

I’m not sure I’d give them more of a break just because they put “new” (to them) features in. I thought those new features are why we paid more for the phone?

Its being manufactured the same way, in the same place by the same people. No reason to believe it would be any different.

 

[Faelan]

I came here expecting a poop animoji. Left disappointed...

 

[noteple]

Have a Cup Cake

 

[Jjayf]

the thing is, even only within this forum you hear about quite a lot of issues.

This is off topic, but I visit another forum specifically for greyhounds, retired racing dogs as pets. To an outsider it would seem that greyhounds have a horrible problem with cancer. There is literally hundreds of people on there who's dogs have cancer. In reality, greyhounds are pretty resistant to cancer, it's just the concentration and focus of the forum that makes it look that way.

 

[stulaw11]

Because like anything else you hear more from the loud negatives than praise. Same as the news, 95% of stories are doom and gloom topics, people want to see drama.

But the complaints are always louder in forums than the people going about using their phones. go to car forums same way, the complaints about issues are the loudest.

Even if 20,000 out of 10 million have some minor or greater issue, that's an INCREDIBLY low failure rate for mass production for something with thousands of parts and some made by other companies; 2/10ths of a percent.