iPhone X/XS/XSM: no mute?

bixizero

macrumors regular
Original poster
Apr 22, 2015
200
25
ridiculous. I honestly don’t think apple has a QA department. If you turn the volume down 100% on these phones and then hold the phone to your ear, it’s still playing audio, just very quietly. So ****ing dumb.
 

WB2Colorado

macrumors 6502
Aug 1, 2008
257
163
Durango, Colorado
ridiculous. I honestly don’t think apple has a QA department. If you turn the volume down 100% on these phones and then hold the phone to your ear, it’s still playing audio, just very quietly. So ****ing dumb.
I just turned down the volume on my XS and held it up to my ear and I couldn’t hear anything.
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,515
17,178
I got that. Why would he want to mute a song instead of pausing it.
Whatever the reasoning someone might have the concept is rather well established going back to TVs for example (and realistically that aspect of it is somewhat moot).

If the mute functionality on TV doesn't work, does it really matter that one can simply turn the TV off or walk to another room and not hear it? Functionality that exists and should be working, isn't--why someone might want to use it or anything else of that nature doesn't change that.
 
Last edited:

oVerboost

macrumors 65816
Sep 17, 2013
1,349
745
United Kingdom
My X is completely silent with the volume turned down... and as always been.
Tested on recorded videos I have made, tested on YouTube videos, tested on Facebook videos, tested on Spotify (not video) and Apple Music (not video) and again when the volume is turned right down, you get zero audio through the speakers.

What phones have you tried this on to give you the title; "iPhone X/XS/XSM: no mute?" because I'm almost certain you've not tested this on all those devices.

It may be a glitch with the phone your using, which model that is you don't specify, but if there's a problem try a software update/re-install or take it into an Apple store. If it's a new phone, take it into Apple and they will sort this issue out as it's not widespread at all, and we aren't all fanboy's on here for what it's worth.
 

rufas2000

macrumors member
Jun 5, 2017
87
33
I think we proved that your ears are seriously damaged. No one can hear that besides you sorry.
Maybe his ears are better than ours since he’s the only one that hears it. :)

FWIW: I didn’t hear anything on a YouTube video. So I add my vote to take it to an Apple Store and see what’s up if the issue persists. That’s not how the device should function and might be indicative of a larger issue that can’t be avoided or worked around.
 

AlliFlowers

Contributor
Jan 1, 2011
4,483
11,889
L.A. (Lower Alabama)
Ok...just for grins and giggles, I tried it. I have exceptional hearing. I hear nothing.

Just for comparison, my husband frequently listens to TV with headphones. One day I walked through the living room and asked him what he was watching. Nothing. TV wasn't even on. But dangit, I heard a TV. Long story short, the audio was still on, and playing through the headphones, which were hung up behind the TV.
 

GreyOS

macrumors 68040
Apr 12, 2012
3,289
1,617
On my iPhone 8, if I play a video in Photos and reduce volume to 0 and hold the bottom speaker right to my ear, I hear the very faint static ‘fizz’ you get when a speaker is on but not outputting anything... if that makes sense?

Wonder if this is what OP means? It continues for about 5 seconds after pausing the video or going to the home screen, and then the speaker cuts off completely.

Personally this is fine/normal, just wondering if this could be what OP is hearing rather than sound from the video?
 

IowaLynn

macrumors 68000
Feb 22, 2015
1,555
356
ridiculous. I honestly don’t think apple has a QA department. If you turn the volume down 100% on these phones and then hold the phone to your ear, it’s still playing audio, just very quietly. So ****ing dumb.
Use the side button switch, it’s red, to mute the phone?
 

C DM

macrumors Sandy Bridge
Oct 17, 2011
48,515
17,178
Use the side button switch, it’s red, to mute the phone?
That can be worth a try, but doesn't generally translate to muted media when you play it as that is typically a separate/different volume control.
 

1050792

macrumors Demi-God
Oct 2, 2016
2,515
3,989
This happens on the 7/7+, 8/8+, X and XS it seems. I already had this happening it's very rare you turn the volume completely down but you still hear sound coming from the speaker if you hold it close to your ear, it's like iOS didn't completely turn down the volume. It's probably a Software bug so send Apple feedback in hope they can fix it.
 

Guda.FL

macrumors 6502
Sep 23, 2015
328
386
I got that. Why would he want to mute a song instead of pausing it.
Mine does not mute either - Xs. Sometimes you just want to mute everything. instead of going vibrate.

Edit: also a big pet peeve on the iPad. even though sound is at 0. I get notifications news alerts etc that play sounds. Sometimes I just want it all muted....I find this ridiculous as well.
 

tromboneaholic

Suspended
Jun 9, 2004
3,706
3,024
Clearwater, FL
Mine does not mute either - Xs. Sometimes you just want to mute everything. instead of going vibrate.

Edit: also a big pet peeve on the iPad. even though sound is at 0. I get notifications news alerts etc that play sounds. Sometimes I just want it all muted....I find this ridiculous as well.
Media volume and alert volume are 2 separate settings. This is so you can have alerts loud, but play videos quietly, for example. You can adjust it in settings, and turn on the setting to control both levels with buttons, or just control media volume with the buttons and alerts with the slider in settings.
 

Guda.FL

macrumors 6502
Sep 23, 2015
328
386
Media volume and alert volume are 2 separate settings. This is so you can have alerts loud, but play videos quietly, for example. You can adjust it in settings, and turn on the setting to control both levels with buttons, or just control media volume with the buttons and alerts with the slider in settings.
I have experimented and set both to 0 and off. and still receive media notifications with sounds. In meetings I don't bring my iPad in anymore. Unless i'm an idiot or doing something wrong. Spoke to a tech as well, they have no comment - submit a bug report.
 

GreyOS

macrumors 68040
Apr 12, 2012
3,289
1,617
I have experimented and set both to 0 and off. and still receive media notifications with sounds. In meetings I don't bring my iPad in anymore. Unless i'm an idiot or doing something wrong. Spoke to a tech as well, they have no comment - submit a bug report.
Which iPad model out of interest?
 

Guda.FL

macrumors 6502
Sep 23, 2015
328
386
Which iPad model out of interest?
I have the Pro, latest one. I noticed sounds still coming through, soon as I went from one that had the mute physical button on the side.

same with Xs. maybe an iOS thing.
 
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