iPhone XS and XS Max Owners Complain of Wi-Fi and LTE Connectivity Issues

I’ve been on the road since I picked up my iPhone XS MAX and every time I pick up my phone the WiFi has dropped from the hotels WiFi. My iPad Pro hasn’t had any issues who”e the MAX drops WiFi continuously. It’s getting very annoying.
I’ve tried removing the case with the same results.
Hopefully the fix any issues that might be causing issues. It’s annoying to spend that kind of money to have these little issues causing issues.

Wait to see what happens.
 
The wifi issue can be fixed with IOS 12.0.1 and will likely hit Friday . The cellular mess will likely not be fixed by any software updates. My 2nd set of logs are now in apples hands and I will continue to work with support .
 
Wifi calling is not strictly used when your LTE/4G signal is too weak, I have full bars of LTE/4G right now and the carrier name on the top left of the screen is indicating Wifi calling.

I believe this is at the discretion of the carrier... certainly both Optus and Vodafone here in Australia utilise wifi even when the 4G/LTE signal is strong.

Btw - 4G/LTE is the same here in Australia, so I had to research to understand that your phones could show LTE or 4G and what the difference is! Our phones only ever show 4G here though it is LTE.
 
philcooper said:
HI, EE too in London. Do you have issues with WiFi in your house?
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No I have both bands divided with seperate SSId's and I'm using a 802.11ac Qualcomm based 4x4 MU-MIMO router. It stays on 5Ghz as thats what I set it up on and seems fine, speeds are as fast as they were on my iPhone 7 tbh. Using without wifi on 4G since I'm in a rural area on a old EE max sim only contract so no 60Mbps limit, i'm pulling over 100Mps down and about 26Mbps up, so better than the 7. The signal seems to not fluctuate so much on wifi as with other iPhones.
 
Have any of you tested in the built in Field test mode. Open up the dial pad type in

*3001#12345#*

Then hit send.

This will give you tower info and power levels

From there click LTE and then Serving Cell Meas. Then rspo is your signal to noise ratio. The lower the number the better the closer to -44 the stronger your signal. Anything above -120 then you probably don’t even have a signal.

DP
 
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FWIW I was having a few connection issues on Wifi with a XS Max and Airport Extreme. I went into Airport Extreme settings and enabled a 5ghz network and from that point on everything was much faster and smooth with no disconnects.
 
WatchFromAfar said:
How about they do this before shipping the product?
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I don't think you understand how difficult it is to make a product like this. No software is bug free and it's actually impossible to find every issue before shipping a product. How about you learn how this stuff works instead of making unreasonable suggestions such as this?

This isn't even the point. All of the reddit and blog comment sections point out how they're having the opposite experience as this post suggestions, including me. While my signal and connections are fairly unchanged, my performance is *way* better than on my X and 8 Plus.

Stop jumping on the bandwagon.
 
I noticed YouTube videos pausing while in our basement, & a notification that my photo was taking longer than normal to upload on Facebook. This was on AT&T Xs. All I can say is this hasn’t happened to me since we changed from Sprint a million years ago. Never happened on my iPhones 6 though 8+.

However, it seems like every phone has some kind of glitches when they first come out. Apple seems to get them resolved.

The hair-on-fire approach seems to be a bit premature at this point. They’ve been out 5 days.
 
Can confirm:

When I get in my Ferrari and try to connect to the wireless with my Xs MAX (with maximum storage option) I sometimes have to wait a few seconds. I'll even try removing the gold-leaf leather case that's embedded with sapphires. It's getting really annoying. Sometimes I'll just hand the phone to my butler and tell him to figure it out and bring it back to me when it's working, and with an espresso. I went into the city and almost couldn't call the cops on a homeless person that had the audacity to ask me for some spare change because my signal was so poor!
 
DNichter said:
I don’t. Just because some people in certain situations are getting pooor reception, doesn’t mean everyone is. I’m pulling double what I was getting before. I’m good.
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I am not sure what you add by posting apple is great and there is nothing wrong with my phone 30X in this thread. Why not leave this thread for those so we can discuss there phone problems and we can get our $1k + devices fixed.
 
Berzerker7 said:
I don't think you understand how difficult it is to make a product like this. No software is bug free and it's actually impossible to find every issue before shipping a product. How about you learn how this stuff works instead of making unreasonable suggestions such as this?

This isn't even the point. All of the reddit and blog comment sections point out how they're having the opposite experience as this post suggestions, including me. While my signal and connections are fairly unchanged, my performance is *way* better than on my X and 8 Plus.

Stop jumping on the bandwagon.
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I consider that a plea for more thorough pre-launch field testing with more samples.
 
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HBX said:
Meh...pretty sure they'll update iOS with a fix on .1 release....moving along....
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For a company that makes a phone release once a year, it's hard to fathom WTF they're doing the other 364 days that issues like this occur when they release the phone. "It just works" has been substituted with "We'll get it working/release it on a later date". I've never seen a company "release" products/features and then follow it up with "god knows when".
 
Berzerker7 said:
I don't think you understand how difficult it is to make a product like this. No software is bug free and it's actually impossible to find every issue before shipping a product. How about you learn how this stuff works instead of making unreasonable suggestions such as this?

This isn't even the point. All of the reddit and blog comment sections point out how they're having the opposite experience as this post suggestions, including me. While my signal and connections are fairly unchanged, my performance is *way* better than on my X and 8 Plus.

Stop jumping on the bandwagon.
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Then don't release a buggy version, release it next month, next year; oh Apple can't do that can they? iPhones must ship in September.
 
Struggling user here with a XS Max on Xfinity Mobile (VZW Network) and my phone drops calls constantly. Reseated SIM, reset network settings, factory reset, nothing worked. Had SIM card replaced, still didn’t work. When the phone drops a call, it appears that the modem "reboots" because I lose all the bars and the LTE text and then they reappear 20 seconds later and you may be able to make a call then, maybe.

Contacted Apple, they ran diagnostics, found nothing wrong. They are supposed to be shipping me a replacement phone, but based on all the posts I’m seeing, I don’t think it will make a difference.

Funny thing is that my wife has an XS on the same carrier and hers runs perfectly. (We also live 1000’ from a VZW tower phones always show full bars.)
 
ROLLTIDE1 said:
I am not sure what you add by posting apple is great and there is nothing wrong with my phone 30X in this thread. Why not leave this thread for those so we can discuss there phone problems and we can get our $1k + devices fixed.
Click to expand...

Because I thought the point of these posts were to see if others were experiencing the same issues? I think it’s valuable for people to see that it may not be as widespread of a problem as people make it out to be. I’ve only responded to people who have quoted me on here. I’m sure you’ve gone through all the proper protocol through Apple to get it fixed so I’m sure you’ll get it all sorted.
 
elitypes said:
A lot of people are posting about the number of signal bars they have. I think it's been stated how that is not a good indicator. It would be better if people would be able to post speed test results as that's more data to look at vs bars which aren't really representative?

I've posted a few times on this thread already but I'll lay it out so maybe it'll help others corroborate their experience. Again if you are not having issues then that's awesome and I'm jealous. But it does seem like this is more than a "oh hey look at these guys complaining about nothing"

My issue details:
  • iPhone Xs Max on AT&T - activated in apple store with a new SIM
  • located in NYC
  • previous phone was the 7+ on AT&T
  • LTE/cell service - averaging ~1-3 mbps in ALL locations where I have had ~30+ mbps prior
  • wifi - averaging ~10 mbps on known networks where I have had ~100+ mbps prior
  • All speed tests done with Ookla
  • Wife's iPhone 6s, iPad Air 2, MBP (~2015), and all other devices are performing normally on the same network
What I have tried with no results:
  • Updated carrier settings: AT&T v33.2
  • Reset network settings
  • Reset modem/router (using Airport Extreme)
  • Airplane mode on/off
  • Power on/off
Conclusions:
  • I know people are doubting the veracity of these posts, but I am definitely confirming my problems
  • Some people think this is only affecting those in rural/fringe areas. That's not true as I am in NYC
  • I have raised an Apple support ticket and tried speaking with support via chat - they were unhelpful
  • I have an appointment in store this afternoon and will post if I receive any more information
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Thanks for your insight. Look forward to hearing what they tell. We have an appointment tomorrow. I’ll report back as well.
 
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