iPhone XS Display Lines

Discussion in 'iPhone Tips, Help and Troubleshooting' started by themacguy631, Oct 22, 2018.

  1. themacguy631, Oct 22, 2018
    Last edited: Oct 22, 2018

    themacguy631 macrumors newbie

    Joined:
    Jul 21, 2011
    Location:
    Long Island, NY
    #1
    Not sure if anyone else has noticed this issue, I did a quick search on here and didn’t see any posts. There are horizontal lines on the iPhone XS display that are only noticeable when the brightness is set all the way down and you’re in a dark room. It’s most noticeable on a white background. I’m on my second replacement device and it still has it in the same exact spots. I had iPhone X and it did not have this issue so it’s not normal for an OLED screen.

    Apple wants me to try another replacement but I’d hate to go through the whole process if they all have it.

    I attached a picture but it’s kind of hard to see it when you take a picture of it.

    Edit: Would be great if other XS owners can check the same spots circled in the picture with the brightness all the way down in a dark room.
     

    Attached Files:

  2. nieks, Oct 22, 2018
    Last edited: Oct 23, 2018

    nieks macrumors 6502

    nieks

    Joined:
    Apr 7, 2016
    Location:
    The Netherlands
    #2
    I can only see the red circles... I can´t see any lines, nor have i ever heard of any line problem.

    (edited: weird typos :p )
     
  3. themacguy631 thread starter macrumors newbie

    Joined:
    Jul 21, 2011
    Location:
    Long Island, NY
    #3
    Yeah as I said the you can't really see it in the picture but they are definitely there, confirmed by the manager when I was at the store. I'm wondering if it's only affecting replacement units. My original XS was replaced for dead pixels but I'm pretty sure it didn't have this issue.
     
  4. joabim macrumors newbie

    Joined:
    Oct 4, 2018
    #4
    I had this problem too - the lines were in pretty much the same locations. You should however more easily spot them on dark gray backgrounds. Someone created this test image for finding this type of defect ( https://imgur.com/DUEKJzH <- download and view it full screen). Take a look at this image in a pitch black room with brightness turned all the way down.
     
  5. bzudo macrumors newbie

    Joined:
    Apr 15, 2008
    #5
    Yes, my Xs has these lines in the same spots. I’ve tried taking it to the store for a replacement, but the Genius Bar said they couldn’t see them.

    Don’t really know what to do. I read at night with the brightness at the lowest setting and these lines are distracting. Not to mention it’s a brand new phone.

    Should I take it to another store? Really don’t want to settle if this is a defect in the phone.
     
  6. themacguy631 thread starter macrumors newbie

    Joined:
    Jul 21, 2011
    Location:
    Long Island, NY
    #6
    Yeah I'm frequently on my phone at night with it on the lowest brightness setting, it's so annoying it's the only thing I see now. Yeah I would definitely try another store if possible. I'm lucky that I have many stores to go to if I do have a problem. The first guy that looked at mine was like yeah I don't see it so he got the manager to look and he saw it right away.
     
  7. bzudo macrumors newbie

    Joined:
    Apr 15, 2008
    #7
    Going to take it to another store tomorrow. My only worry is I received the phone in September and the 14 day return period is over. I'm just looking for an exchange at this point. Hopefully they'll be able to see it.
     
  8. themacguy631 thread starter macrumors newbie

    Joined:
    Jul 21, 2011
    Location:
    Long Island, NY
    #8
    Was the replacement good?
    --- Post Merged, Oct 22, 2018 ---
    Yeah if you get a replacement make sure it's good before you leave. I made a mistake by restoring my backup and leaving without checking. When I go again on Saturday I'm not going to restore until I know it doesn't have it.
     
  9. joabim macrumors newbie

    Joined:
    Oct 4, 2018
    #9
    I am still waiting for my replacement (still had my 14-day window when I returned it, so I just ordered a new one) - can report back when it’s here
     
  10. bzudo macrumors newbie

    Joined:
    Apr 15, 2008
    #10
    I went to a different Apple store and had a Genius Bar rep take a look. They couldn't see the issue. I explained that it needs to be viewed in a nearly pitch black room, but due to the managers office being locked up they didn't have a back room capable of getting that dark.

    It's frustrating they didn't have the correct conditions to view the problem and because of that, they couldn't give me a new phone. They recommended waiting a few weeks for the iPhone Xs' replacement panels to be delivered and then have the panel replaced.
     
  11. joabim macrumors newbie

    Joined:
    Oct 4, 2018
    #11
    So I just got my replacement - I’m afraid to say that the lines are still there. They are less noticable this time around though - I can’t see them without the dark gray test image (on my previous unit I even saw them in spotify and the clock app). Let’s see if I can get an image - need to charge my dslr first
     
  12. 5pctoff macrumors newbie

    Joined:
    Oct 31, 2017
    #12
    Have this issue too! Very noticeable and distracting at night...
     
  13. themacguy631 thread starter macrumors newbie

    Joined:
    Jul 21, 2011
    Location:
    Long Island, NY
    #13
    Not a good sign! I may reschedule my appointment looks like they haven’t corrected this yet!
    --- Post Merged, Oct 26, 2018 ---
    Yeah the Grand Central Apple in NYC didn’t have a dark area so they made a makeshift dark room by pulling their shirt/sweatshirt over their head. I guess it depends how dedicated the team is to helping customers.

    I would almost just want a display replacement so I don’t have to go through the whole set up process for the 4th time.
     
  14. Minho macrumors regular

    Minho

    Joined:
    Oct 4, 2017
    Location:
    Montreal, Canada
    #14
    These are supposed to be premium devices. IMHO, if you are not entirely satisfied, then I would return it to the store and ask that they give you a replacement unit that is 100% satisfactory.
     
  15. themacguy631 thread starter macrumors newbie

    Joined:
    Jul 21, 2011
    Location:
    Long Island, NY
    #15
    Quick update - had just the screen replaced this time and the lines are still there in the same exact spots. I’m going to call again tomorrow to see what the next step is.
     
  16. hobblepot macrumors newbie

    hobblepot

    Joined:
    Apr 25, 2019
    #16
    I noticed this on my phone a few days ago, but it only shows up on grey or not quite black backgrounds. I’m taking it to a Genius Bar this weekend to have them look at it, but unfortunately with the screen being an OLED panel it’s more likely they’ll tell me this is within Apples acceptability, or that this is typical of OLED panels. OLEDs do tend to have more things such as this than LCD, not to mention the more you go to have your screen replaced the more damage is going to happen to your phone. My phone is on finance so a replacement isn’t possible for me as i’ve had it for 4 months, but if they replace the screen and it remains, I’ll deal with it. Before my appointment i will try to see if it occurs on any demo models, if it does, this must just be something expected of these phones. Whilst it is VERY annoying and quite ridiculous that such a “premium” smartphone would have such a smeary screen, Apple are renowned for aesthetic over substance
     

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15 October 22, 2018