iPhone XS Max iPhone XS Max camera lens damaged

[The Game 161]

No idea how this has happened. Not even dropped the phone or had it in my pocket with keys

From what I’ve seen it will cost £265 to replace but who knows this might be more...no apple care either. Screwed.com as I’m on an annual upgrade with EE so i imagine they will charge me full price for when i trade it in as well

 

[darksithpro]

Ouch man! That time when you realize your 1,000+ pound phone has been severely damaged and all you can do is a facepalm

 

[Ebok]

fix it yourself.

it's not easy but it can be done

 

[The Game 161]

Luckily picture quailty is not affected.

Just when i trade it in when the new phone is out it will be a fee but god knows what the fee will be.

 

[willmtaylor]

There was a thread not long ago where a member was complaining about not knowing if the 2nd lense was ever in use.

Perhaps this is a “solution” he overlooked.

Sorry.

 

[The Game 161]

There was a thread not long ago where a member was complaining about not knowing if the 2nd lense was ever in use.

Perhaps this is a “solution” he overlooked.

Sorry.

The good thing is at least the screen is in good working order.

There is no point getting it fixed and paying £260 when i’m Only handing it in September for the new one. If they charge me £250 better to do it and get a new phone after.

 

[44267547]

I have to state the obvious, but this is why AppleCare is important. In this instance, the OP stated that they don’t even know how this happened, and it’s when someone leasts expect it, that damage like this occurs on the most expensive iPhone. Accidents happen, But Lesson learned the hard way.

 

[The Game 161]

I have to state the obvious, but this is why AppleCare is important. In this instance, the OP stated that they don’t even know how this happened, and it’s when someone leasts expect it, that damage like this occurs on the most expensive iPhone. Accidents happen, But Lesson learned the hard way.

But still £200 is a lot to pay upfront for apple care. Shame they don’t do payment plans here in UK

Might just try and get EE insurance as the excess on there is only £120

 

[akash.nu]

But still £200 is a lot to pay upfront for apple care. Shame they don’t do payment plans here in UK

Might just try and get EE insurance as the excess on there is only £120

You’re already spending over a grand for the phone. I find Apple care is absolutely worth the money.

 

[The Game 161]

You’re already spending over a grand for the phone. I find Apple care is absolutely worth the money.

Still cheaper doing it via phone insurance

 

[darksithpro]

Still cheaper doing it via phone insurance

Look at that pic again, those cracks are going to spread to the other camera, rendering your camera inoperable. To me at this point I would pretty much consider the phone severely damaged and limited. Get it fixed, it's worth it.

 

[The Game 161]

Look at that pic again, those cracks are going to spread to the other camera, rendering your camera and face id inoperable. To me at this point I would pretty much consider the phone severely damaged and limited. Get it fixed, it's worth it.

Yeah I’m going to take out EE phone insurance in morning and ring them a few weeks later and make a claim. Naughty but needs to be done

Excess on claims is £120 do better than £250

 

[The-Real-Deal82]

Looks like a worthy insurance claim to me. You are likely covered on your home contents.

 

[akash.nu]

Still cheaper doing it via phone insurance

With carrier insurance you’re not going to get smooth and convenient support as Apple though. But yeah if that works for you then by all means.

 

[The-Real-Deal82]

AppleCare is a hell of a lot of money to pay on top of what is already a very expensive product. I could happily use an old iPhone for a week while my insurance sorts out a repair or replacement rather than pay an additional £200 for convenience. I’m sure there is an excess charge within AppleCare too? My home contents cost £360 for the year and covers me for accidental damage and loss for up to £9000 on electronics besides covering my entire home for up to £500k.

 

[akash.nu]

AppleCare is a hell of a lot of money to pay on top of what is already a very expensive product. I could happily use an old iPhone for a week while my insurance sorts out a repair or replacement rather than pay an additional £200 for convenience. I’m sure there is an excess charge within AppleCare too? My home contents cost £360 for the year and covers me for accidental damage and loss for up to £9000 on electronics besides covering my entire home for up to £500k.

Yep but you can’t compare the two because the chances of you losing your items from the home is way lower than losing / breaking an iPhone out and about. Insurance premium is always based on chances of damage. Once you claim from your insurer the premium never stays the same.

 

[willmtaylor]

Yep but you can’t compare the two because the chances of you losing your items from the home is way lower than losing / breaking an iPhone out and about. Insurance premium is always based on chances of damage. Once you claim from your insurer the premium never stays the same.

It honestly depends on your insurer and the type of coverage it is. There are far too many variables for such a blanket statement as yours to carry any weight.

 

[I7guy]

AppleCare is a hell of a lot of money to pay on top of what is already a very expensive product. I could happily use an old iPhone for a week while my insurance sorts out a repair or replacement rather than pay an additional £200 for convenience. I’m sure there is an excess charge within AppleCare too? My home contents cost £360 for the year and covers me for accidental damage and loss for up to £9000 on electronics besides covering my entire home for up to £500k.

While I have a pang of ouch for the damage and feel for what the OP says, I cannot see acquiring an expensive device without insurance of some kind.

 

[akash.nu]

It honestly depends on your insurer and the type of coverage it is. There are far too many variables for such a blanket statement as yours to carry any weight.

Yes of course. I’m just saying that the two aren’t comparable.

 

[The Game 161]

While I have a pang of ouch for the damage and feel for what the OP says, I cannot see acquiring an expensive device without insurance of some kind.

My phone is covered under home insurance but excess is £200 and i believe phone gets sent away while with EE the excess is £100 and you get replacement next day.

Cover is £14 a month and covers lost or stolen too so for me this is worth is more than apple care which you still have to pay what £99 excess?
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With carrier insurance you’re not going to get smooth and convenient support as Apple though. But yeah if that works for you then by all means.

Least we carrier insurance they bring a replacement to your house without needing to travel 30 mins and go to town to get yours looked at. Easier this way i would say.

 

[The-Real-Deal82]

Yep but you can’t compare the two because the chances of you losing your items from the home is way lower than losing / breaking an iPhone out and about. Insurance premium is always based on chances of damage. Once you claim from your insurer the premium never stays the same.

My insurance never stays the same as I change providers each year anyway.

 

[The-Real-Deal82]

While I have a pang of ouch for the damage and feel for what the OP says, I cannot see acquiring an expensive device without insurance of some kind.

Luckily he’s insured via 2 options.

 

[44267547]

fix it yourself.

it's not easy but it can be done

Probably not the best advice here. I say that, unless you’re really confident and skilled in disassembling the iPhone and understanding the internal components in this model, you are only risking your warranty even more, compromising the water resistance if things are not repaired properly.

 

[teknikal90]

take it to apple store and see what they say. tell them isnt this meant to be sapphire? I didn't even drop it.
It's a new phone, they'll likely be nice to you.

Same thing happened to my wife's 6 back when she had it

 

[Ebok]

Probably not the best advice here. I say that, unless you’re really confident and skilled in disassembling the iPhone and understanding the internal components in this mfkel, you are only risking your warranty even more, compromising the water resistance if things are not repaired properly.

you don't need to disassemble the phone... you use heat and and blade to free up the lens and then put the new lens back in. since it's already damaged, if you mess up the lens more it won't void anything.