iPhone XS Max iPhone XS Max camera lens damaged

Discussion in 'iPhone' started by The Game 161, Jan 13, 2019.

  1. The Game 161 macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #1
    No idea how this has happened. Not even dropped the phone or had it in my pocket with keys

    From what I’ve seen it will cost £265 to replace but who knows this might be more...no apple care either. Screwed.com as I’m on an annual upgrade with EE so i imagine they will charge me full price for when i trade it in as well

    [​IMG]
     
  2. darksithpro, Jan 13, 2019
    Last edited: Jan 13, 2019

    darksithpro macrumors 6502a

    Joined:
    Oct 27, 2016
    #2
    Ouch man! That time when you realize your 1,000+ pound phone has been severely damaged and all you can do is a facepalm:(:oops:

    [​IMG]
     
  3. Ebok Suspended

    Joined:
    Aug 22, 2018
    #3
    fix it yourself.

    it's not easy but it can be done
     
  4. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #4
    Luckily picture quailty is not affected.

    Just when i trade it in when the new phone is out it will be a fee but god knows what the fee will be.
     
  5. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #5
    There was a thread not long ago where a member was complaining about not knowing if the 2nd lense was ever in use.

    Perhaps this is a “solution” he overlooked. :p

    Sorry. :(
     
  6. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #6
    The good thing is at least the screen is in good working order.

    There is no point getting it fixed and paying £260 when i’m Only handing it in September for the new one. If they charge me £250 better to do it and get a new phone after.
     
  7. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #7
    I have to state the obvious, but this is why AppleCare is important. In this instance, the OP stated that they don’t even know how this happened, and it’s when someone leasts expect it, that damage like this occurs on the most expensive iPhone. Accidents happen, But Lesson learned the hard way.
     
  8. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #8
    But still £200 is a lot to pay upfront for apple care. Shame they don’t do payment plans here in UK

    Might just try and get EE insurance as the excess on there is only £120
     
  9. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #9
    You’re already spending over a grand for the phone. I find Apple care is absolutely worth the money.
     
  10. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #10
    Still cheaper doing it via phone insurance
     
  11. darksithpro macrumors 6502a

    Joined:
    Oct 27, 2016
    #11

    Look at that pic again, those cracks are going to spread to the other camera, rendering your camera inoperable. To me at this point I would pretty much consider the phone severely damaged and limited. Get it fixed, it's worth it.
     
  12. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #12
    Yeah I’m going to take out EE phone insurance in morning and ring them a few weeks later and make a claim. Naughty but needs to be done

    Excess on claims is £120 do better than £250
     
  13. The-Real-Deal82 macrumors 604

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    Wales, United Kingdom
    #13
    Looks like a worthy insurance claim to me. You are likely covered on your home contents.
     
  14. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #14
    With carrier insurance you’re not going to get smooth and convenient support as Apple though. But yeah if that works for you then by all means.
     
  15. The-Real-Deal82 macrumors 604

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    Wales, United Kingdom
    #15
    AppleCare is a hell of a lot of money to pay on top of what is already a very expensive product. I could happily use an old iPhone for a week while my insurance sorts out a repair or replacement rather than pay an additional £200 for convenience. I’m sure there is an excess charge within AppleCare too? My home contents cost £360 for the year and covers me for accidental damage and loss for up to £9000 on electronics besides covering my entire home for up to £500k.
     
  16. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #16
    Yep but you can’t compare the two because the chances of you losing your items from the home is way lower than losing / breaking an iPhone out and about. Insurance premium is always based on chances of damage. Once you claim from your insurer the premium never stays the same.
     
  17. willmtaylor, Jan 14, 2019
    Last edited: Jan 14, 2019

    willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #17

    It honestly depends on your insurer and the type of coverage it is. There are far too many variables for such a blanket statement as yours to carry any weight.
     
  18. I7guy macrumors Core

    I7guy

    Joined:
    Nov 30, 2013
    Location:
    Gotta be in it to win it
    #18
    While I have a pang of ouch for the damage and feel for what the OP says, I cannot see acquiring an expensive device without insurance of some kind.
     
  19. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #19
    Yes of course. I’m just saying that the two aren’t comparable.
     
  20. The Game 161 thread starter macrumors P6

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #20
    My phone is covered under home insurance but excess is £200 and i believe phone gets sent away while with EE the excess is £100 and you get replacement next day.

    Cover is £14 a month and covers lost or stolen too so for me this is worth is more than apple care which you still have to pay what £99 excess?
    --- Post Merged, Jan 14, 2019 ---
    Least we carrier insurance they bring a replacement to your house without needing to travel 30 mins and go to town to get yours looked at. Easier this way i would say.
     
  21. The-Real-Deal82 macrumors 604

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    Wales, United Kingdom
    #21
    My insurance never stays the same as I change providers each year anyway.
     
  22. The-Real-Deal82 macrumors 604

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    Wales, United Kingdom
    #22
    Luckily he’s insured via 2 options.
     
  23. Relentless Power, Jan 14, 2019
    Last edited: Jan 15, 2019

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #23
    Probably not the best advice here. I say that, unless you’re really confident and skilled in disassembling the iPhone and understanding the internal components in this model, you are only risking your warranty even more, compromising the water resistance if things are not repaired properly.
     
  24. teknikal90 macrumors 68040

    teknikal90

    Joined:
    Jan 28, 2008
    Location:
    Vancouver, BC
    #24
    take it to apple store and see what they say. tell them isnt this meant to be sapphire? I didn't even drop it.
    It's a new phone, they'll likely be nice to you.

    Same thing happened to my wife's 6 back when she had it
     
  25. Ebok Suspended

    Joined:
    Aug 22, 2018
    #25

    you don't need to disassemble the phone... you use heat and and blade to free up the lens and then put the new lens back in. since it's already damaged, if you mess up the lens more it won't void anything.
     

Share This Page

38 January 13, 2019